User Operations Associate Content Moderation Jobs in Plainfield, NJ

Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Sponsorships team plays a crucial role in driving the success of Roku's cutting-edge activations. The team is responsible for complex trafficking, quality assurance, and in-depth troubleshooting of all sponsorship products. This team operates across diverse platforms, catering to the intricate nature and tailored requirements of each project. Collaborating closely with Client Services and Product Marketing, team members spearhead the implementation of both new and established product offerings and packages. Members of this team have the unique opportunity to be at the forefront of innovation, gaining first-hand exposure to brand-new executions built to meet customer objectives and delight our user base.
About the role
Roku is seeking an Ad Operations Associate to join our growing Sponsorship team. In this role, you will help facilitate the launch and delivery of campaigns while ensuring compliance with standard processes and quality assurance practices. This position is highly cross-functional and will use a combination of 3rd-party and proprietary platforms to traffic highly customized, complex executions to drive user engagement across the Roku Ecosystem. This individual will have a strong desire to increase their technical prowess within the organization.
This individual will work well in a fast-paced environment and be a natural self-starter and team player. The ideal candidate isn't a bystander. They are curious, hungry, and engaged, willing to jump in to solve problems and make data-driven decisions even when things feel very ambiguous. Our industry changes quickly, so we expect a great candidate to be comfortable responding quickly to emerging business needs.
This position works with the Senior Ad Operations Sponsorship team members and reports to the Senior Manager of Ad Operations, located in Boston, MA. This role is based in our Boston, NYC, or Santa Monica office.
For New York Only - The estimated annual salary for this position is between $94,500 - $122,850 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you'll be doing

• Build and launch custom ad experiences using proprietary toolsets and technical systems
• Effectively act as a liaison between Brand Activation Managers, Client Services, Product, Engineering, and Technical Operations teams using clear and consistent communication
• Steward discussions with Client Services and Brand Activation Managers to ensure a seamless campaign launch
• Contribute ideas to help enhance our proprietary tools and systems to drive forward productivity and team effectiveness
• Collaborate alongside Senior Ad Operations peers to support the rollout of Custom Ad Experiences and new Ad Products
• Accountable for the management, launch, and QA of high-profile and time-sensitive campaign launches
• Use 3rd party tools to ensure creatives running in our ad servers are following our ad specifications
• Consult with Product Managers and Engineering teams to determine the technical feasibility of new campaign launch tactics
• Proactively identify situations in which technical issues need to be escalated for investigation and take initiative to do so

We're excited if you have

• 2-3 years of experience in digital ad operations or QA at a publisher, an ad tech company, an ad agency, or an ad network
• Expertise with GAM and digital ad serving tools for video and display
• Experience in display and video advertising with a premium publisher or agency
• Expert organization, attention to detail, and time management skills
• Familiarity with Salesforce
• Inquisitive, proactive, and process-oriented person with experience adhering to processes and standards
• Ambitious self-starter who enjoys a good challenge and continuous learning
• Understanding of digital advertising campaign management, including strategies, tactics, and execution (ad serving and pixels)
• Ability to use analytical and technical skills to troubleshoot setup and delivery challenges
• Creative problem solver with the ability to work effectively in an emerging technology company

#LI-RN1
What's Roku's approach to hybrid working?
Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.
What are some of the benefits?
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
What should I know about Roku's culture?
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
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