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Wolters Kluwer Tax & Accounting seeks a customer-focused Product Manager that will define and execute product strategy, roadmap priorities, and measurable business outcomes for Wolters Kluwer's professional tax preparation portfolio. This role focuses on understanding customer needs, validating product-market fit, and delivering solutions that help tax professionals efficiently prepare compliant tax returns and improve firm productivity. You will partner closely with Engineering, UX, Product Marketing, Sales, Customer Success, and Support to deliver innovative solutions that solve meaningful customer problems and create measurable business value. The ideal candidate brings prior product management experience, a customer-obsessed mindset, and the ability to leverage AI and agentic tools as force multipliers across the product development lifecycle.

Responsibilities

• Manage the development, enhancement, and lifecycle of assigned tax product capabilities, ensuring alignment with customer needs, regulatory requirements, and business objectives.
• Partner with one or more Scrum teams to apply Agile practices, participate in product and sprint planning activities, and help ensure delivery remains aligned with customer and business outcomes.
• Conduct product discovery activities, including customer interviews, market research, competitive analysis, and Voice of Customer (VOC) programs to identify opportunities and validate product-market fit.
• Partner with Product Marketing, Sales, Customer Success, and other stakeholders to support successful product launches and commercialization efforts.
• Contribute to product positioning, messaging, pricing, packaging, and customer value articulation.
• Collaborate with UX and engineering teams to deliver intuitive, efficient experiences that simplify tax preparation workflows and improve customer satisfaction.
• Translate customer problems, market insights, and strategic priorities into clear product requirements, user stories, and roadmap investments.
• Define and execute migration and transition strategies that support customer adoption of new capabilities, modernization initiatives, and movement to solutions that match customer needs.
• Monitor product adoption, customer satisfaction, retention, migration, and usage metrics to identify opportunities for continuous improvement and portfolio growth.
• Track regulatory and industry changes, assessing impacts and partnering with stakeholders to ensure timely delivery of compliance-related enhancements.
• Prepare and communicate product plans, priorities, roadmap updates, migration progress, and business outcomes to leadership and key stakeholders.
• Leverage AI and agentic tools to accelerate customer research, competitive analysis, documentation, experimentation, and product discovery activities.
• Utilize AI to support product planning, prioritization, research synthesis, market analysis, and content generation.

Qualifications

• Bachelor's degree in Business, Computer Science, Information Technology, Accounting, Finance, or a related field (or equivalent practical experience).
• 2+ years of experience in Product Management, Product Ownership, Business Analysis, or a related software product role.
• Ability to gather customer feedback, analyze business needs, and translate insights into product requirements and roadmap priorities.
• Strong analytical and problem-solving skills with the ability to leverage data and customer insights to support decision-making.
• Ability to manage product backlogs, defining user stories, and prioritizing competing customer and business needs.
• Strong communication, collaboration, and stakeholder management skills with the ability to work effectively across technical and non-technical teams.
• Customer-centric mindset with a passion for understanding user workflows and delivering solutions that drive customer value and business outcomes.
• Ability to manage multiple priorities and adapt in a fast-paced, Agile environment.

Understanding of AI and generative AI concepts with the ability to leverage AI across discovery, experimentation, planning, and execution activities.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.