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User Experience Moderator Jobs (NOW HIRING)

OkWhen

Customer Experience Coordinator

Dunwoody, GA · Remote

$17.75 - $23.25/hr

Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ... Identify gaps in user understanding and collaborate with the Customer Experience Manager and other ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ... Identify gaps in user understanding and collaborate with the Customer Experience Manager and other ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ... Identify gaps in user understanding and collaborate with the Customer Experience Manager and other ...

Bindr

Support & Content Moderator

Pittsburgh, PA · Remote

$12 - $18/hr

Flag recurring issues and user feedback to the team What We're Looking For * Hands-on experience with Zendesk (or a similar helpdesk platform) * Clear, friendly, and empathetic written communication

CloudDevs

Junior AI Data Annotator

Beaver, OH · Remote

Review real user job search queries and assess the relevance of AI-generated job postings. * Label ... experience in roles like: * Administrative Support * Researcher or Content Moderator * Junior ...

Cross Border Talents

Address customer inquiries, resolve issues, and ensure a positive experience. * Content Moderator: Monitor and review user-generated content across digital platforms, ensuring it complies with ...

Cross Border Talents

Address customer inquiries, resolve issues, and ensure a positive experience. * Content Moderator: Monitor and review user-generated content across digital platforms, ensuring it complies with ...

CloudDevs

Junior AI Data Annotator

New Bremen, OH · Remote

What You'll Do Review real user job search queries and assess the relevance of AI-generated job ... 12 months of experience in roles like: Administrative Support Researcher or Content Moderator ...

Bausch+Lomb Companies Inc.

$65/hr

Conduct usability testing such as planning, protocol development, data collection sheets, moderator ... Knowledge of user-centered design, and human factors, experience conducting risk analyses. quality ...

TELUS Digital

Body Metrics Specialist

Las Vegas, NV · On-site

... Moderator to join our innovative user study. This is a unique opportunity to leverage your ... Proven experience conducting anthropometric measurements including: Height Weight Head ...

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User Experience Moderator information

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$30K

$113.1K

$164.5K

How much do user experience moderator jobs pay per year?

As of Jun 5, 2026, the average yearly pay for user experience moderator in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What is a User Experience Moderator?

A User Experience Moderator is responsible for monitoring, evaluating, and improving the interactions users have with a digital product or service. They ensure that user feedback is collected and addressed, moderate online communities or forums, and help maintain a positive, safe, and efficient user experience. Their duties often include reviewing user-generated content, identifying usability issues, and collaborating with design and development teams to enhance the overall experience. User Experience Moderators play a key role in maintaining user satisfaction and trust.

What is the difference between User Experience Moderator vs Content Moderator?

AspectUser Experience ModeratorContent Moderator
Primary FocusEnsuring positive user interactions and usability of digital productsMonitoring and managing user-generated content for appropriateness
Skills & CertificationsUX design, user research, communication skillsContent policies, moderation tools, communication skills
Work EnvironmentTech companies, digital platforms, remote or office-basedSocial media, online communities, remote or office-based
Industry UsageWeb and app development, UX/UI teamsSocial media, online forums, community platforms

While both roles involve online interaction, a User Experience Moderator focuses on enhancing overall user experience and usability, whereas a Content Moderator concentrates on reviewing and managing user-generated content to maintain community standards.

How does a User Experience Moderator typically interact with product and design teams to improve user satisfaction?

User Experience Moderators frequently collaborate with product managers, designers, and developers to relay user feedback and highlight areas where users encounter challenges. They act as a bridge, ensuring that user concerns and suggestions are clearly communicated and considered in future updates. This collaboration often involves participating in regular team meetings, compiling user insights into actionable reports, and working together to prioritize improvements that will have the greatest impact on user satisfaction. Effective communication and a proactive approach are key to ensuring that user experience enhancements align with both user needs and business goals.

What is an UX moderator?

A UX moderator is a professional responsible for overseeing user experience testing sessions, ensuring that user feedback is accurately collected and analyzed. They facilitate usability studies, monitor user interactions, and help identify areas for interface improvement, often using tools like screen recording and survey platforms.

What are the key skills and qualifications needed to thrive as a User Experience Moderator, and why are they important?

To thrive as a User Experience Moderator, you need expertise in usability testing, user research, and analysis, often supported by a background in design, psychology, or human-computer interaction. Familiarity with UX research tools like UserTesting, Hotjar, or SurveyMonkey and content moderation platforms is typically required. Strong communication, critical thinking, and empathy help moderators provide constructive feedback and ensure a positive user environment. These skills and qualities are crucial for maintaining high-quality user experiences, addressing user concerns, and fostering safe, engaging digital communities.
What cities are hiring for User Experience Moderator jobs? Cities with the most User Experience Moderator job openings:
What states have the most User Experience Moderator jobs? States with the most job openings for User Experience Moderator jobs include:
What job categories do people searching User Experience Moderator jobs look for? The top searched job categories for User Experience Moderator jobs are:
User Experience Moderator jobs near you
Infographic showing various User Experience Moderator job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 11% Full Time, 70% Part Time, and 15% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Customer Experience Coordinator

OkWhen

Dunwoody, GA • Remote

$17.75 - $23.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

We are looking for a proactive, people focused Customer Experience Coordinator to join our team. You will be a key touchpoint for our users by providing live technical support, moderating virtual events, and helping customers succeed on our platform through clear communication, education, and reliable follow through.
Key Responsibilities
Live Technical Support

  • Deliver real time technical assistance via chat, email, and video during business hours and live events.
  • Troubleshoot platform issues and escalate to technical or product teams when needed.
  • Maintain an in depth knowledge of our platform's features and common workflows.
Customer Communication
  • Respond promptly to customer inquiries across all channels (email, chat, social, etc.).
  • Own issues from first contact through resolution, ensuring a positive experience.
  • Document recurring questions and share insights to improve products and processes.
Live Event Moderation & Support
  • Serve as a live technical moderator for virtual events.
  • Perform "tech checks" with presenters prior to their sessions to ensure they are set up for success.
  • Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions.
  • Support occasional early morning, evening, or weekend events when required.
Customer Education
  • Guide users on how to best use our platform by sharing helpful resources and clear explanations.
  • Help create and maintain FAQs, help center articles, and training materials.
  • Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them.
Requirements
What We Are Looking For
  • 2+ years in a customer support, customer success, or community facing role.
  • Strong technical troubleshooting skills and comfort learning new tools.
  • Excellent written and verbal communication skills.
  • Comfortable speaking in front of groups and moderating online sessions.
  • Highly organized, adaptable, and able to multitask in a fast paced environment.
  • Experience with support tools (for example: Zendesk, Intercom, Slack, Zoom).
Nice To Have
  • Experience supporting live or virtual events.
  • Experience creating customer facing documentation, tutorials, or training content.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Work From Home

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