Customer Success Manager
Madison, WI · On-site
... the user experience. Qualifications: * 3+ years of experience in Customer Success, Account ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...
Customer Success Manager
Madison, WI · On-site
... the user experience. Qualifications: * 3+ years of experience in Customer Success, Account ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...
Business Analyst
Madison, WI · On-site
Domain experience in property and casualty insurance. Key Skills * Business Analysis * Agile Delivery * Requirements Management * Stakeholder Management * Process Mapping * Backlog Refinement * User ...
New
Business Analyst
Madison, WI · On-site
Domain experience in property and casualty insurance. Key Skills * Business Analysis * Agile Delivery * Requirements Management * Stakeholder Management * Process Mapping * Backlog Refinement * User ...
New
... the user experience. Qualifications: * 5+ years of experience in Customer Success, Account ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...
... the user experience. Qualifications: * 5+ years of experience in Customer Success, Account ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...
... the user experience. Qualifications: * 5+ years of experience in Customer Success, Account ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...
... the user experience. Qualifications: * 5+ years of experience in Customer Success, Account ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...
... the user experience. Qualifications: * 5+ years of experience in Customer Success, Account ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...
... the user experience. Qualifications: * 5+ years of experience in Customer Success, Account ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...
Senior Customer Success Manager
Madison, WI · On-site
$100 - $125/hr
... the user experience. Qualifications: * 5+ years of experience in Customer Success, Account ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...
Senior Customer Success Manager
Madison, WI · On-site
$100 - $125/hr
... the user experience. Qualifications: * 5+ years of experience in Customer Success, Account ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...
Drive continuous improvement of support processes, workflows, and user experience. * Provide ... Vendor Management * Establish and maintain productive relationships with application vendors ...
New
Drive continuous improvement of support processes, workflows, and user experience. * Provide ... Vendor Management * Establish and maintain productive relationships with application vendors ...
New
Drive continuous improvement of support processes, workflows, and user experience. * Provide ... Vendor Management * Establish and maintain productive relationships with application vendors ...
New
Drive continuous improvement of support processes, workflows, and user experience. * Provide ... Vendor Management * Establish and maintain productive relationships with application vendors ...
New
Business Analyst
Madison, WI · On-site
$100 - $125/hr
Domain experience in property and casualty insurance. Key Skills * Business Analysis * Agile Delivery * Requirements Management * Stakeholder Management * Process Mapping * User Story Writing * UAT ...
New
Business Analyst
Madison, WI · On-site
$100 - $125/hr
Domain experience in property and casualty insurance. Key Skills * Business Analysis * Agile Delivery * Requirements Management * Stakeholder Management * Process Mapping * User Story Writing * UAT ...
New
... Management Systems (LMS) and mobile learning applications ... Their responsibilities include rapid e-learning design and curation, gathering user feedback ...
... Management Systems (LMS) and mobile learning applications ... Their responsibilities include rapid e-learning design and curation, gathering user feedback ...
... Management Systems (LMS) and mobile learning applications ... Their responsibilities include rapid e-learning design and curation, gathering user feedback ...
... Management Systems (LMS) and mobile learning applications ... Their responsibilities include rapid e-learning design and curation, gathering user feedback ...
... enhanced user experience and support corporate profit goals Provide directions for and assist designers to select the best product industrial design (ID) Manage Owners Manuals, Assembly Guides ...
... enhanced user experience and support corporate profit goals Provide directions for and assist designers to select the best product industrial design (ID) Manage Owners Manuals, Assembly Guides ...
... enhanced user experience and support corporate profit goals Provide directions for and assist designers to select the best product industrial design (ID) Manage Owners Manuals, Assembly Guides ...
... enhanced user experience and support corporate profit goals Provide directions for and assist designers to select the best product industrial design (ID) Manage Owners Manuals, Assembly Guides ...
... enhanced user experience and support corporate profit goals Provide directions for and assist designers to select the best product industrial design (ID) Manage Owners Manuals, Assembly Guides ...
... enhanced user experience and support corporate profit goals Provide directions for and assist designers to select the best product industrial design (ID) Manage Owners Manuals, Assembly Guides ...
... UX / Site teams to improve navigation and on-site merchandising logic Manage ongoing catalog hygiene, including product lifecycle changes, launches, and retirements Establish standards and ...
... UX / Site teams to improve navigation and on-site merchandising logic Manage ongoing catalog hygiene, including product lifecycle changes, launches, and retirements Establish standards and ...
... UX / Site teams to improve navigation and on-site merchandising logic Manage ongoing catalog hygiene, including product lifecycle changes, launches, and retirements Establish standards and ...
... UX / Site teams to improve navigation and on-site merchandising logic Manage ongoing catalog hygiene, including product lifecycle changes, launches, and retirements Establish standards and ...
... UX / Site teams to improve navigation and on-site merchandising logic Manage ongoing catalog hygiene, including product lifecycle changes, launches, and retirements Establish standards and ...
... UX / Site teams to improve navigation and on-site merchandising logic Manage ongoing catalog hygiene, including product lifecycle changes, launches, and retirements Establish standards and ...
Anesthesiology Researcher
Madison, WI · On-site
The title is determined by the experience and qualifications of the finalist. Key Job ... As dedicated clinicians, we provide comprehensive anesthesiology, critical care and pain management ...
Anesthesiology Researcher
Madison, WI · On-site
The title is determined by the experience and qualifications of the finalist. Key Job ... As dedicated clinicians, we provide comprehensive anesthesiology, critical care and pain management ...
Anesthesiology Researcher
Madison, WI · On-site
The title is determined by the experience and qualifications of the finalist. Key Job ... As dedicated clinicians, we provide comprehensive anesthesiology, critical care and pain management ...
Anesthesiology Researcher
Madison, WI · On-site
The title is determined by the experience and qualifications of the finalist. Key Job ... As dedicated clinicians, we provide comprehensive anesthesiology, critical care and pain management ...
Anesthesiology Researcher
Madison, WI · On-site
The title is determined by the experience and qualifications of the finalist. Key Job ... As dedicated clinicians, we provide comprehensive anesthesiology, critical care and pain management ...
Anesthesiology Researcher
Madison, WI · On-site
The title is determined by the experience and qualifications of the finalist. Key Job ... As dedicated clinicians, we provide comprehensive anesthesiology, critical care and pain management ...
User Experience Manager information
See Madison, WI salary details
$75.6K - $83.1K
0% of jobs
$83.1K - $90.6K
0% of jobs
$90.6K - $98.1K
2% of jobs
$98.1K - $105.6K
3% of jobs
$105.6K - $113.1K
2% of jobs
$114.7K is the 25th percentile. Wages below this are outliers.
$113.1K - $120.7K
86% of jobs
$120.7K - $128.2K
1% of jobs
$128.2K - $135.7K
2% of jobs
$135.7K - $143.2K
1% of jobs
$143.2K - $150.7K
1% of jobs
$150.7K - $158.2K
1% of jobs
$75.6K
$121K
$158.2K
How much do user experience manager jobs pay per year?
As of Sep 7, 2026, the average yearly pay for user experience manager in Madison, WI is $121,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,400.00 and $117,400.00 per year, depending on experience, location, and employer.
What is a user experience manager?
A user experience manager oversees the UX design team, consulting with designers, developers, software engineers, and the marketing department. In this career, you develop product goals, staff a project team, and oversee the implementation of a project. You work with testers and the quality assurance department as well as create tests for your products. This tests determine how users or customers feel about the designs and, with feedback, you work to tweak them accordingly.
How does a user experience manager typically collaborate with cross-functional teams to achieve project goals?
A User Experience Manager works closely with product managers, developers, designers, and marketing teams to ensure cohesive project delivery. They lead UX strategy discussions, facilitate user research sessions, and translate user insights into actionable design recommendations. Effective communication and coordination are key, as they bridge the gap between technical implementation and user-centric design. Regular meetings, workshops, and design reviews are common practices to align all stakeholders and keep projects on track.
What are the key skills and qualifications needed to thrive as a user experience manager, and why are they important?
To thrive as a User Experience Manager, you need expertise in UX design principles, user research, and a background in design, psychology, or a related field. Familiarity with design tools such as Figma, Sketch, Adobe XD, and analytics platforms is typically required, along with knowledge of usability testing methods. Strong leadership, communication, and problem-solving skills help you guide teams and advocate for user-centered solutions. These abilities are vital for creating intuitive digital experiences that align with business goals and drive user satisfaction.
What is the difference between User Experience Manager vs UX Designer?
| Aspect | User Experience Manager | UX Designer |
|---|---|---|
| Responsibilities | Oversees UX strategy, manages teams, and aligns user experience with business goals | Designs user interfaces, creates wireframes, and develops user-centered designs |
| Required Skills | Leadership, project management, UX research, and communication | Design tools, prototyping, user research, and visual design |
| Work Environment | Collaborates with cross-functional teams, often in managerial settings | Focuses on design tasks, working closely with developers and stakeholders |
| Common Usage | Used in organizations to lead UX teams and strategy | Used by individuals to create and implement user interface designs |
The User Experience Manager and UX Designer roles share a focus on improving user satisfaction but differ in scope. The UX Manager oversees the entire UX process and team, while the UX Designer concentrates on creating specific design solutions. Both roles require UX knowledge, but the manager's role emphasizes leadership and strategy.
What does a user experience manager do?
A user experience manager oversees the design and improvement of digital products to ensure they are user-friendly and meet customer needs. They analyze user feedback, collaborate with designers and developers, and often use tools like usability testing and analytics to enhance the overall user experience.
More about User Experience Manager jobs
What are the most commonly searched types of User Experience jobs in Madison, WI?
The most popular types of User Experience jobs in Madison, WI are:
What are popular job titles related to User Experience Manager jobs in Madison, WI?
For User Experience Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching User Experience Manager jobs in Madison, WI look for?
The top searched job categories for User Experience Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for User Experience Manager jobs?
Cities near Madison, WI with the most User Experience Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 7 days ago
Key responsibilities
Serve as the primary point of contact for a portfolio of enterprise customers, building trust-based relationships to ensure measurable value and retention.
Design and deliver Quarterly Business Reviews that translate usage metrics into actionable narratives aligned with customer goals.
Manage the customer journey by partnering with Sales and Implementation teams to develop and execute a structured, value-driven success plan.
Job description
We're changing the way people connect to social care.
At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
Job Overview:
As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey. You will partner closely with Sales and Implementation teams to ensure a smooth transition into long-term adoption, value realization, and renewal success. In this role, you will lead executive business reviews, drive product adoption, and help customers achieve their clinical and financial goals through strategic guidance and data-driven insights. Acting as a primary internal advocate, you will collaborate cross-functionally with R&D, Support, and Implementation teams to address customer challenges, navigate escalations, and influence platform improvements based on customer feedback. We are looking for an assertive professional who thrives in fast-paced environments and can translate complex data into actionable strategies that optimize outcomes within our customers' ecosystems.
Responsibilities and Duties:
Qualifications:
We value being together : We believe being together enables stronger relationships, collaboration, and culture.
This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.
Perks at Findhelp
We're building a diverse, inclusive team
You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.
Here are some of the ways we support our staff:
At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
Job Overview:
As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey. You will partner closely with Sales and Implementation teams to ensure a smooth transition into long-term adoption, value realization, and renewal success. In this role, you will lead executive business reviews, drive product adoption, and help customers achieve their clinical and financial goals through strategic guidance and data-driven insights. Acting as a primary internal advocate, you will collaborate cross-functionally with R&D, Support, and Implementation teams to address customer challenges, navigate escalations, and influence platform improvements based on customer feedback. We are looking for an assertive professional who thrives in fast-paced environments and can translate complex data into actionable strategies that optimize outcomes within our customers' ecosystems.
Responsibilities and Duties:
- Strategic Relationship Management: Serve as the primary point of contact for a portfolio of enterprise customers, building trust-based relationships with stakeholders from operational users to C-suite leadership to ensure measurable value and retention.
- Executive Storytelling & Reporting: Design and deliver high-impact Quarterly Business Reviews (QBRs) that translate complex usage metrics into actionable narratives, ensuring the platform's impact aligns with the customer's clinical and financial objectives.
- Customer Lifecycle Ownership: Manage the customer journey, partnering with Sales and Implementation teams to translate initial discovery goals into a structured, value-driven success plan.
- Continuous Product Adoption: Proactively drive usage growth by identifying new user groups, conducting staff training, and providing "best practice" blueprints to ensure deep integration of the tool suite.
- Data-Driven Strategy & AI Innovation: Utilize Vitally, HubSpot, and generative AI to monitor account health and identify risks. Leverage familiarity with healthcare ecosystems (e.g., Availity) to optimize interoperability and streamline workflows.
- Internal Advocacy & Escalation Management: Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project momentum and trust.
- Metric-Driven Success: Closely monitor usage metrics and data trends to proactively address deployment hurdles and mitigate risks before they impact the user experience.
Qualifications:
- 3+ years of experience in Customer Success, Account Management, Service Delivery, Project Management, or a related client-facing role.
- Healthcare or state government industry experience or familiarity with interoperability tools (e.g., Availity) is strongly preferred.
- Experience managing customer relationships and driving adoption within SaaS or healthcare technology environments.
- Strong communication and presentation skills, including experience delivering customer-facing business reviews or strategic updates.
- Experience with CRM and Customer Success platforms such as HubSpot and Vitally preferred.
- Experience using data and analytics to identify risks, measure success, and drive customer outcomes.
- Ability to collaborate cross-functionally with Product, Support, Sales, and Implementation teams.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proactive, solutions-oriented mindset with a strong focus on customer outcomes and retention.
We value being together : We believe being together enables stronger relationships, collaboration, and culture.
This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.
Perks at Findhelp
- 401k & equity grants
- Free food and onsite gym at our Austin HQ
- Paid parental leave
- Competitive PTO & 10 paid holidays
- Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
- Dog-friendly office in Austin HQ
- 24/7 access to telemedicine and counseling
- Book Purchasing Program
We're building a diverse, inclusive team
You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.
Here are some of the ways we support our staff:
- Culture Committee
- Leadership Development Training
- Paid Volunteering Time
About Findhelp
Sourced by ZipRecruiter
Industry
Software development
Company size
201 - 500 Employees
Headquarters location
Austin, TX, US
Year founded
2010