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User Experience Manager Jobs in Kentucky (NOW HIRING)

Dynamic Campus, Inc.

User Services Manager

Pikeville, KY · On-site

$110K/yr

Prior experience in User Services * Demonstrated excellence in teamwork, as well as written and oral communications * Ability to work a flexible schedule as needed * Demonstrated management and ...

Crew Career Center

Product Manager

Louisville, KY · On-site

ABOUT THIS POSITION Waystar is seeking a smart and creative Product Manager with hands-on ... Experience writing and refining user stories with engineering teams * Great people skills; able ...

Patientco

Product Manager

Louisville, KY

ABOUT THIS POSITION Waystar is seeking a smart and creative Product Manager with hands-on ... Experience writing and refining user stories with engineering teams * Great people skills; able ...

Bertelsmann

SAP Super User (50% Travel)

Louisville, KY · On-site

The SAP Super User will be an integral part of the Implementation Team, responsible for managing ... Distribution Center or Manufacturing experience. * Strong technology skills. * Flexibility is a ...

Midea

Technical Product Manager - Dishwasher

Louisville, KY · On-site

$12 - $15.25/hr

The Dishwasher Technical Product Engineering Manager supports the development and strategic ... user experience. This position is full-time and fully on-site. Some domestic and international ...

Midea

Technical Product Manager - Dishwasher

Louisville, KY · On-site

$12 - $15.25/hr

The Dishwasher Technical Product Engineering Manager supports the development and strategic ... user experience. This position is full-time and fully on-site. Some domestic and international ...

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All JobsUser Experience JobsUser Experience Manager JobsUser Experience Manager Jobs in Kentucky

User Experience Manager information

See Kentucky salary details

$65.1K

$104.3K

$136.4K

How much do user experience manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for user experience manager in Kentucky is $104,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,200.00 and $101,200.00 per year, depending on experience, location, and employer.

What is a user experience manager?

A user experience manager oversees the UX design team, consulting with designers, developers, software engineers, and the marketing department. In this career, you develop product goals, staff a project team, and oversee the implementation of a project. You work with testers and the quality assurance department as well as create tests for your products. This tests determine how users or customers feel about the designs and, with feedback, you work to tweak them accordingly.

Is user experience manager still a good career?

A user experience manager remains a valuable role as companies prioritize customer-centered design and digital interfaces. The position typically requires skills in user research, design tools, and cross-functional collaboration, with demand expected to grow as organizations focus on improving digital experiences.

What are the key skills and qualifications needed to thrive as a user experience manager, and why are they important?

To thrive as a User Experience Manager, you need expertise in UX design principles, user research, and a background in design, psychology, or a related field. Familiarity with design tools such as Figma, Sketch, Adobe XD, and analytics platforms is typically required, along with knowledge of usability testing methods. Strong leadership, communication, and problem-solving skills help you guide teams and advocate for user-centered solutions. These abilities are vital for creating intuitive digital experiences that align with business goals and drive user satisfaction.

What is the difference between User Experience Manager vs UX Designer?

AspectUser Experience ManagerUX Designer
ResponsibilitiesOversees UX strategy, manages teams, and aligns user experience with business goalsDesigns user interfaces, creates wireframes, and develops user-centered designs
Required SkillsLeadership, project management, UX research, and communicationDesign tools, prototyping, user research, and visual design
Work EnvironmentCollaborates with cross-functional teams, often in managerial settingsFocuses on design tasks, working closely with developers and stakeholders
Common UsageUsed in organizations to lead UX teams and strategyUsed by individuals to create and implement user interface designs

The User Experience Manager and UX Designer roles share a focus on improving user satisfaction but differ in scope. The UX Manager oversees the entire UX process and team, while the UX Designer concentrates on creating specific design solutions. Both roles require UX knowledge, but the manager's role emphasizes leadership and strategy.

How does a user experience manager typically collaborate with cross-functional teams to achieve project goals?

A User Experience Manager works closely with product managers, developers, designers, and marketing teams to ensure cohesive project delivery. They lead UX strategy discussions, facilitate user research sessions, and translate user insights into actionable design recommendations. Effective communication and coordination are key, as they bridge the gap between technical implementation and user-centric design. Regular meetings, workshops, and design reviews are common practices to align all stakeholders and keep projects on track.

Is user experience manager a high paying job?

A User Experience Manager typically earns a competitive salary that varies based on experience, location, and industry. In general, it is considered a well-paying role within the tech and design fields, often accompanied by benefits such as leadership responsibilities and project management skills.
More about User Experience Manager jobs
What are the most commonly searched types of User Experience jobs in Kentucky? The most popular types of User Experience jobs in Kentucky are:
What are popular job titles related to User Experience Manager jobs in Kentucky? For User Experience Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching User Experience Manager jobs in Kentucky look for? The top searched job categories for User Experience Manager jobs in Kentucky are:
What cities in Kentucky are hiring for User Experience Manager jobs? Cities in Kentucky with the most User Experience Manager job openings:
User Experience Manager jobs near you
Infographic showing various User Experience Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $104,300 per year, or $50.1 per hour.

User Services Manager

Dynamic Campus Solutions Inc.

Pikeville, KY • On-site

$110K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

User Services Manager | University of Pikeville | Pikeville, KY
At our partner institution at University of Pikeville
The User Services Lead is responsible for day to day management of the User Services team, including Technical Support Specialists. Duties include personnel management, scheduling of staff and student workers, desktop/laptop computer deployments, classroom technology support, troubleshooting, help desk analytics, documentation and customer satisfaction. Responsible for creating and maintaining processes and procedures to enable staff to deliver outstanding support to faculty, staff and students. Helps with departmental purchasing and contract management.
Hours of operation are 8:00 am -5:00 pm, Monday – Friday. Hours may vary.
Duties and Responsibilities:
  • Manage a team of User Services staff, including Technical Support Specialists
  • Provide backup support at peak times of the year (new semesters)
  • Hire, train and track performance of staff members
  • Manage End-User satisfaction through timely and efficient help desk ticket resolution, customer service surveys and demonstrating a proactive approach preparing staff members to support end-users.
  • Maintain Knowledge Bases and documentation
  • Maintain process/procedure operational management documentation for all User Services areas
  • Maintain interdepartmental relations through effective communications with other IT business units and user departments
  • Responsible for assuring users are provided efficient and timely first and second level support
  • Performs staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required
  • Provides staff support for administrative tasks and projects relative to the Desktop, Media, Wide Area Network, Local Area Network and Telephony functions
  • Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems
  • Maintains a central source of information enabling User Services staff and support technicians to recover outages with minimal disruption to expected service levels
  • Invokes problem escalation procedures to coordinate recovery• Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
  • Ensures that decisions made to improve the overall customer support of the User Services department are continually carried through
  • Coordinates training requirements of User Services personnel
  • Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s)
  • Solves problems and makes daily decisions relative to User Services responsibilities.
  • Ensures that effective User Services representation takes place for the coordination of work processes and projects with other departments and divisions
  • Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
  • Trains Technical Support Specialists and Student Workers. Reads industry related publications to remain abreast of technology advances and aid in the technology planning effort
  • Accountable for meeting systems infrastructure or operational Service Level Agreements established
  • Remains on-call during off-peak hours to respond to critical service issues
  • Other duties as assigned
Requirements:
  • Associate’s Degree in Computer Science or another IT related field. Bachelor's Degree is preferred.
  • Prior experience in User Services
  • Demonstrated excellence in teamwork, as well as written and oral communications
  • Ability to work a flexible schedule as needed
  • Demonstrated management and decision-making skills concerning Information Systems policies, processes and procedures, with a proved track record of completing tasks and/or project within budget and on schedule
  • Ability to manage multiple high priority initiatives in a fast paced highly technical environment
  • Orientation to detail and customer service• Must be able to lift 50 lbs as need to move equipment across the campus environment
  • Must be able to sit for long periods at a time and or stand for long periods at a time.
  • Must be able to crawl under tables and or desks for wiring and cabling needs
Dynamic Campus Core Values
BE A:
  • Servant Leader
  • Team Player
  • Accountable
  • Act with the highest integrity
  • Provide excellent customer service
  • Find solutions not problems

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