User Experience Internship Jobs in Raleigh, NC (NOW HIRING)

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Supervises a team supporting Workday Talent Acquisition and Onboarding operations, ensuring delivery of high-quality system support, configuration, and user enablement activities. Oversees day-to-day operations while partnering with HR stakeholders to support effective system functionality, process improvements, and user adoption.

Key Responsibilities

• Oversee day-to-day Workday system support and ticket resolution.
• Assign and monitor team workload; ensure SLA adherence.
• Guide configuration activities within Recruiting and Onboarding modules and ensure accuracy and compliance.
• Support implementation of process improvements and system updates.
• Ensure training materials and documentation are current.
• Act as escalation point for complex issues.
• Support testing activities and Workday releases within assigned modules.
• Partner with Talent Acquisition and HR stakeholders to support business requirements and operational needs.
• Monitor operational metrics and identify opportunities for service improvement.

Qualifications

• Bachelor's degree required.
• 6-8 years of HRIS/Workday experience with expertise in Recruiting, Talent Acquisition, and Onboarding modules.
• 1-2 years of supervisory, team lead, project lead, or informal leadership experience.
• Experience supporting Workday configuration, troubleshooting, testing, and operational processes.
• Prior supervisory experience preferred.

Competencies

• Team leadership and coaching
• Operational execution
• Process oversight and compliance
• Problem resolution (moderately complex)
• Stakeholder collaboration
• Organization and prioritization
• Continuous improvement mindset

Team Aligned Flexiblity - The baseline expectation that employees and owners may perform work from home, an office, a client site, or other relevant business locations, withinperson attendancerequiredwhen business needs, collaboration, client service, development, or travelwarrantit. Working from homefrequentlyor primarily does not change this expectation. For this position, the location is open to any of our US based markets.

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.