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Usaa Claims Jobs (NOW HIRING)

USAA

Claims Litigation Manager - Auto

San Antonio, TX · On-site

$85K - $157K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... The Opportunity We are seeking a dedicated Claims Litigation Manager - Auto . This role is remote ...

USAA

Claims Litigation Manager - Auto

San Antonio, TX · On-site

$85K - $157K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... The Opportunity We are seeking a dedicated Claims Litigation Manager - Auto . This role is remote ...

USAA

Claims Litigation Manager - Auto

San Antonio, TX · On-site

$85K - $157K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... The Opportunity We are seeking a dedicated Claims Litigation Manager - Auto . This role is remote ...

USAA

Claims Litigation Manager- Auto

Tampa, FL · On-site

$85K - $162K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... The Opportunity We are seeking a dedicated Claims Litigation Manager- Auto. This role is remote ...

USAA

AVP, Claims Operations

San Antonio, TX · On-site +1

At USAA, our mission is to empower our members to achieve financial security through highly ... The Opportunity As a dedicated AVP, Claims Operations, you will be accountable for auto, property ...

USAA

AVP, Claims Operations

San Antonio, TX · On-site

At USAA, our mission is to empower our members to achieve financial security through highly ... The Opportunity As a dedicated AVP, Claims Operations, you will be accountable for auto, property ...

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All JobsUsaa Claims Jobs

Usaa Claims information

See salary details

$34K

$72.1K

$118.5K

How much do usaa claims jobs pay per year?

As of Jul 7, 2026, the average yearly pay for usaa claims in the United States is $72,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $89,000.00 per year, depending on experience, location, and employer.

What are USAA claims?

USAA claims refer to the process of reporting and handling insurance claims for policies held with USAA, a financial services company primarily serving military members and their families. This can include auto, property, or other types of insurance claims. When you file a claim with USAA, their adjusters review the details, assess the damage or loss, and help you through the steps to receive payment or repairs. The process is designed to be straightforward and can often be started online or through the USAA mobile app.

What are some common challenges faced by USAA Claims representatives, and how can new hires prepare for them?

USAA Claims representatives often handle complex and emotionally charged situations, including assisting members who have experienced accidents or significant losses. New hires may find it challenging to manage high call volumes while maintaining empathy and accuracy. To prepare, it's important to develop strong communication, multitasking, and problem-solving skills, and to familiarize yourself with USAA's values and claims processes. Supportive onboarding and ongoing training help new team members navigate these challenges effectively.

What is the difference between Usaa Claims vs Insurance Claims Adjuster?

AspectUsaa ClaimsInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; licensing varies by stateHigh school diploma; state licensing often required
Work EnvironmentOffice-based, remote, or field work for claims processingField work and office settings, inspecting damages and interviewing claimants
Industry UsagePrimarily within USAA, serving military members and their familiesAcross various insurance companies, including auto, home, and health insurance

Usaa Claims specialists focus on processing claims for USAA members, often involving customer service and claims assessment. Insurance Claims Adjusters work across multiple companies, inspecting damages and determining claim validity. While both roles require similar credentials and work environments, Usaa Claims roles are specific to USAA's customer base, whereas Insurance Claims Adjusters serve a broader industry.

What are the key skills and qualifications needed to thrive as a USAA Claims Specialist, and why are they important?

To thrive as a USAA Claims Specialist, you need a strong understanding of insurance policies, claims processes, and customer service principles, often supported by a relevant bachelor's degree or prior claims experience. Familiarity with claims management software, industry regulations, and sometimes insurance adjuster licensing is typically required. Outstanding communication, problem-solving, and empathy are critical soft skills for effectively assisting members during stressful situations. These abilities ensure accurate claims resolution, customer satisfaction, and compliance with industry standards.
More about Usaa Claims jobs
What cities are hiring for Usaa Claims jobs? Cities with the most Usaa Claims job openings:
What states have the most Usaa Claims jobs? States with the most job openings for Usaa Claims jobs include:
What job categories do people searching Usaa Claims jobs look for? The top searched job categories for Usaa Claims jobs are:
Usaa Claims jobs near you
Infographic showing various Usaa Claims job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $72,103 per year, or $34.7 per hour.
Associate Auto Adjuster (Glass & Roadside)

Associate Auto Adjuster (Glass & Roadside)

USAA

San Antonio, TX • On-site, Remote

$48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

USAA rating

8.3

Company rating: 8.3 out of 10

Based on 259 frontline employees who took The Breakroom Quiz

35th of 144 rated banks

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

What you'll do:

  • Acquire and apply basic knowledge of auto coverages, including auto physical damage, to evaluate and resolve high-volume, low-complexity claims such as glass, roadside assistance, and rental vehicle coverages for repairable vehicles.

  • Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.

  • Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.

  • Collaborate and set expectations with external and internal business partners to facilitate claims resolution.

  • Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

  • Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:


• High School Diploma or equivalent experience or GED
• Ability to provide exceptional customer service for our members by
communicating clearly and professionally using multiple communication
channels to process information related to auto claims
• Ability to prioritize and multi-task while navigating through multiple business
applications
• Successfully acquire an insurance adjuster license and applicable state
registrations within 90 days of hire
• Successful completion of a job-related assessment is required.

What sets you apart:

  • US military experience through military service or a military spouse/domestic partner

  • Bachelor’s degree

  • Current USAA Claims Contact Center Representative or Current USAA Insurance Professional Insurance Sales and Service

Compensation range starting at $48,340.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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