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Usaa Claims Jobs (NOW HIRING)

USAA

Sr. Injury Claims Adjuster

Phoenix, AZ · On-site +1

$63K - $121K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Prioritizes and manages assigned claims workload to keep members and other involved parties ...

USAA

Sr. Injury Claims Adjuster

Phoenix, AZ · On-site +1

$63K - $121K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Prioritizes and manages assigned claims workload to keep members and other involved parties ...

USAA

Injury Claims Examiner (East Region)

Tampa, FL

$85K - $162K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... The Opportunity As a dedicated Injury Claims Examiner (East Region), you will be responsible to ...

USAA

Sr. Injury Claims Adjuster

Chesapeake, VA · On-site +1

$63K - $121K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Prioritizes and manages assigned claims workload to keep members and other involved parties ...

USAA

Sr. Injury Claims Adjuster

San Antonio, TX · On-site +1

$63K - $121K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Prioritizes and manages assigned claims workload to keep members and other involved parties ...

USAA

Sr. Injury Claims Adjuster

Tampa, FL · On-site +1

$63K - $121K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Prioritizes and manages assigned claims workload to keep members and other involved parties ...

USAA

Sr. Injury Claims Adjuster

San Antonio, TX · On-site +1

$63K - $121K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Prioritizes and manages assigned claims workload to keep members and other involved parties ...

USAA

Sr. Injury Claims Adjuster

Colorado Springs, CO · On-site +1

$63K - $121K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Prioritizes and manages assigned claims workload to keep members and other involved parties ...

USAA

Injury Claims Examiner (East Region)

Tampa, FL · On-site

$85K - $162K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... The Opportunity As a dedicated Injury Claims Examiner (East Region), you will be responsible to ...

USAA

Sr. Injury Claims Adjuster

Colorado Springs, CO · On-site +1

$63K - $121K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Prioritizes and manages assigned claims workload to keep members and other involved parties ...

USAA

Sr. Injury Claims Adjuster

Phoenix, AZ · On-site +1

$63K - $121K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Prioritizes and manages assigned claims workload to keep members and other involved parties ...

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Usaa Claims information

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$34K

$72.1K

$118.5K

How much do usaa claims jobs pay per year?

As of Aug 17, 2026, the average yearly pay for usaa claims in the United States is $72,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $89,000.00 per year, depending on experience, location, and employer.

What is a USAA claims specialist?

USAA claims refer to the process of reporting and handling insurance claims for policies held with USAA, a financial services company primarily serving military members and their families. This can include auto, property, or other types of insurance claims. When you file a claim with USAA, their adjusters review the details, assess the damage or loss, and help you through the steps to receive payment or repairs. The process is designed to be straightforward and can often be started online or through the USAA mobile app.

What are some common challenges faced by USAA claims representatives, and how can new hires prepare for them?

USAA Claims representatives often handle complex and emotionally charged situations, including assisting members who have experienced accidents or significant losses. New hires may find it challenging to manage high call volumes while maintaining empathy and accuracy. To prepare, it's important to develop strong communication, multitasking, and problem-solving skills, and to familiarize yourself with USAA's values and claims processes. Supportive onboarding and ongoing training help new team members navigate these challenges effectively.

What are the key skills and qualifications needed to thrive as a USAA claims specialist, and why are they important?

To thrive as a USAA Claims Specialist, you need a strong understanding of insurance policies, claims processes, and customer service principles, often supported by a relevant bachelor's degree or prior claims experience. Familiarity with claims management software, industry regulations, and sometimes insurance adjuster licensing is typically required. Outstanding communication, problem-solving, and empathy are critical soft skills for effectively assisting members during stressful situations. These abilities ensure accurate claims resolution, customer satisfaction, and compliance with industry standards.

What is the difference between Usaa Claims vs Insurance Claims Adjuster?

AspectUsaa ClaimsInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; licensing varies by stateHigh school diploma; state licensing often required
Work EnvironmentOffice-based, remote, or field work for claims processingField work and office settings, inspecting damages and interviewing claimants
Industry UsagePrimarily within USAA, serving military members and their familiesAcross various insurance companies, including auto, home, and health insurance

Usaa Claims specialists focus on processing claims for USAA members, often involving customer service and claims assessment. Insurance Claims Adjusters work across multiple companies, inspecting damages and determining claim validity. While both roles require similar credentials and work environments, Usaa Claims roles are specific to USAA's customer base, whereas Insurance Claims Adjusters serve a broader industry.

More about Usaa Claims jobs

What cities are hiring for Usaa Claims jobs?

Cities with the most Usaa Claims job openings:

What states have the most Usaa Claims jobs?

States with the most job openings for Usaa Claims jobs include:

What job categories do people searching Usaa Claims jobs look for?

The top searched job categories for Usaa Claims jobs are:

Usaa Claims jobs near you
Infographic showing various Usaa Claims job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $72,103 per year, or $34.7 per hour.

Manager, Claims Operations - Auto Claims

USAA

Colorado Springs, CO • On-site

$106K - $191K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

USAA rating

8.2

Company rating: 8.2 out of 10

Based on 262 frontline employees who took The Breakroom Quiz

51st of 171 rated banks

Job description

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO. Relocation assistance is not available for this position.
Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.
What you'll do:
  • Inspects and reviews quality of claim files and provide feedback to employees as appropriate.
  • Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
  • Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners.
  • Creates conditions for success removes obstacles, leads and champions change.
  • Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
  • Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
  • Handles escalations and makes appropriate decisions based on the policy.
  • Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.
  • Hires, develops, and coaches claims employees for results delivery.
  • Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
  • Bachelor's degree; OR 4 years of relevant education and/or experience.
  • 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
  • 2 years of direct team lead, supervisory or management experience.
  • Experience using and interpreting data to make decisions.
  • Demonstrated leadership, initiative, customer service and/or claims handling skills.
  • Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:
  • Current experience as a Claims Manager or Supervisor.
  • 2+ years handling complex non-injury auto coverage and liability decisioning.
  • 2+ years physical damage and/or auto injury claims experience.
  • Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals.
  • US military experience gained through military service or gained as a military spouse / domestic partner.

Compensation range: The salary range for this position is: $106,650 - $191,970.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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