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Usaa Claims information

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$34K

$72.1K

$118.5K

How much do usaa claims jobs pay per year?

As of Jul 28, 2026, the average yearly pay for usaa claims in the United States is $72,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $89,000.00 per year, depending on experience, location, and employer.

What are USAA claims?

USAA claims refer to the process of reporting and handling insurance claims for policies held with USAA, a financial services company primarily serving military members and their families. This can include auto, property, or other types of insurance claims. When you file a claim with USAA, their adjusters review the details, assess the damage or loss, and help you through the steps to receive payment or repairs. The process is designed to be straightforward and can often be started online or through the USAA mobile app.

What are some common challenges faced by USAA Claims representatives, and how can new hires prepare for them?

USAA Claims representatives often handle complex and emotionally charged situations, including assisting members who have experienced accidents or significant losses. New hires may find it challenging to manage high call volumes while maintaining empathy and accuracy. To prepare, it's important to develop strong communication, multitasking, and problem-solving skills, and to familiarize yourself with USAA's values and claims processes. Supportive onboarding and ongoing training help new team members navigate these challenges effectively.

What is the difference between Usaa Claims vs Insurance Claims Adjuster?

AspectUsaa ClaimsInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; licensing varies by stateHigh school diploma; state licensing often required
Work EnvironmentOffice-based, remote, or field work for claims processingField work and office settings, inspecting damages and interviewing claimants
Industry UsagePrimarily within USAA, serving military members and their familiesAcross various insurance companies, including auto, home, and health insurance

Usaa Claims specialists focus on processing claims for USAA members, often involving customer service and claims assessment. Insurance Claims Adjusters work across multiple companies, inspecting damages and determining claim validity. While both roles require similar credentials and work environments, Usaa Claims roles are specific to USAA's customer base, whereas Insurance Claims Adjusters serve a broader industry.

What are the key skills and qualifications needed to thrive as a USAA Claims Specialist, and why are they important?

To thrive as a USAA Claims Specialist, you need a strong understanding of insurance policies, claims processes, and customer service principles, often supported by a relevant bachelor's degree or prior claims experience. Familiarity with claims management software, industry regulations, and sometimes insurance adjuster licensing is typically required. Outstanding communication, problem-solving, and empathy are critical soft skills for effectively assisting members during stressful situations. These abilities ensure accurate claims resolution, customer satisfaction, and compliance with industry standards.
More about Usaa Claims jobs
What cities are hiring for Usaa Claims jobs? Cities with the most Usaa Claims job openings:
What states have the most Usaa Claims jobs? States with the most job openings for Usaa Claims jobs include:
What job categories do people searching Usaa Claims jobs look for? The top searched job categories for Usaa Claims jobs are:
Usaa Claims jobs near you
Infographic showing various Usaa Claims job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $72,103 per year, or $34.7 per hour.
Intermediate Decision Science Analyst - P&C Claims Analytics

Intermediate Decision Science Analyst - P&C Claims Analytics

USAA

Plano, TX • On-site, Remote

$77K - $147K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

USAA rating

8.2

Company rating: 8.2 out of 10

Based on 262 frontline employees who took The Breakroom Quiz

51st of 170 rated banks

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

This role, within defined guidelines and framework, provides decision support for the Claims business area. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and inspire change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

Data Enablement

Auto Non-Injury Analytics

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Plano, TX, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

  • Leverages intermediate business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
  • Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
  • Applies scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
  • Translates recommendation into communication materials to effectively present to colleagues for peer review and senior/lead analysts.
  • Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
  • Supports identifying and gathering the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
  • Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
  • Adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
  • Delivers analysis/findings in a manner that conveys understanding, influences up to mid level management, garners support for recommendations, drives business decisions, and influences business strategy.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • Bachelor's degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a business or quantitative field; OR 4 years of relevant education and/or experience.
  • 2 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e.P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline.
  • Demonstrates intermediate knowledge of mathematical and statistical techniques and approaches used to drive fact-based decision-making.
  • Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

What sets you apart:

  • 2+ years' recent USAA Claims experience
  • Successful completion of a real-world analytical project, either on-the-job or through a case study or hackathon
  • Experience presenting analytical concepts, including data visualizations, to a non-technical audience
  • Experience with SQL/Snowflake
  • Experience with data analysis using Python, R, and/or Tableau
  • US military experience gained through military service or gained as a military spouse / domestic partner

Compensation range: The salary range for this position is: $77,120 - $147,390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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