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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Bank Business Process Consultant you will apply advanced knowledge of bank processes and products and act as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank utilizing Agile best practices.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Engages with key stakeholders to implement sustainable strategic solutions.
• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
• Leads planning and execution efforts and coordinates activities for highly complex projects.
• Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies, including Agile principles, and exercising control plans to ensure alignment with bank specific goals and process requirements.
• Provides consultation to influence and ensure process is designed to address risk across all activities.
• Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of experience in business process consulting, process design and/or program/project management.
• Advanced knowledge of bank products and processes.
• Experience in implementing and sustaining change/improvements.
• Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

What sets you apart:

• 6+ years of experience in banking operations, business process consulting, or financial services, with demonstrated leadership.
• Advanced knowledge of bank products, processes, and systems (e.g., Fiserv, ALS, Fidelity preferred).
• Strong understanding of regulatory requirements and risk frameworks (FCRA, AML/CIP) and their application to process design.
• Proven experience leading complex, cross-functional process improvement initiatives and driving sustainable change.
• Proficiency in process improvement methodologies (Lean, Six Sigma, Agile) and ability to influence adoption.
• Demonstrated ability to lead and influence stakeholders without direct authority.
• Strong analytical skills with experience using data to drive insights and decision-making.
• Experience in change management and stakeholder communication for large-scale initiatives.
• Advanced understanding of risk identification, control design, and compliance in banking operations.
• Effective executive communication skills and ability to operate in a fast-paced, ambiguous environment.

Compensation range: The salary range for this position is: $103,450 - $197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.