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Uptime Jobs (NOW HIRING)

Transwest

Uptime Pro Specialist

Brighton, CO · On-site

$24 - $28/hr

Uptime Pro Specialist acts as the liaison between the customer and Transwest when service is required. As the liaison between the customer and Transwest this individual is expected to provide one ...

Transwest

Uptime Pro Specialist

Brighton, CO · On-site

$24 - $28/hr

Uptime Pro Specialist acts as the liaison between the customer and Transwest when service is required. As the liaison between the customer and Transwest this individual is expected to provide one ...

Transwest Inc

Uptime Pro Specialist

Brighton, CO · On-site

$24 - $28/hr

Uptime Pro Specialist acts as the liaison between the customer and Transwest when service is required. As the liaison between the customer and Transwest this individual is expected to provide one ...

EquipmentShare

Intern: Uptime Management Center

Columbia, MO · On-site

$16 - $20.75/hr

Uptime Management Center At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before . We're on a mission to ...

EquipmentShare

Intern: Uptime Management Center

Columbia, MO · On-site

$16 - $20.75/hr

Uptime Management Center At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before . We're on a mission to ...

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$83.9K

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How much do uptime jobs pay per year?

As of Aug 28, 2026, the average yearly pay for uptime in the United States is $83,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $103,500.00 per year, depending on experience, location, and employer.

What is an uptime?

An Uptime job typically involves monitoring and maintaining the availability and performance of systems, networks, or services to ensure minimal downtime. Professionals in this role use various tools to track system health, identify potential issues, and implement corrective actions. They may work in IT operations, site reliability engineering (SRE), or network administration. The goal is to optimize performance, prevent outages, and ensure a seamless user experience.

What are the key skills and qualifications needed to thrive in an uptime position, and why are they important?

To thrive in an Uptime role, strong analytical skills, attention to detail, and a solid technical background in IT systems or facility operations are essential. Familiarity with monitoring software, incident management platforms, and uptime monitoring tools like Nagios or SolarWinds, as well as certifications such as CompTIA Network+ or ITIL, is highly beneficial. Excellent problem-solving abilities, communication skills, and the capacity to remain calm under pressure set standout professionals apart. These skills ensure continuous service availability and enable quick, effective responses to potential system outages or disruptions.

What are the common challenges faced in an uptime role, and how can they be managed effectively?

Professionals working in Uptime roles often encounter challenges such as identifying root causes of unexpected downtime, responding swiftly to system or network outages, and maintaining service reliability during peak usage periods. Effective management of these challenges involves proactive monitoring, routine preventative maintenance, and coordinated communication with technical and managerial teams. The ability to prioritize incidents, stay updated on best practices, and apply systematic troubleshooting helps minimize service disruptions. Most organizations support Uptime staff through collaborative teams and ongoing training to stay ahead of evolving technological risks. By quickly resolving issues and maintaining open communication, Uptime professionals play a vital role in organizational success.

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Cities with the most Uptime job openings:

What states have the most Uptime jobs?

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Uptime jobs near you
Infographic showing various Uptime job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,928 per year, or $40.4 per hour.

Uptime Pro Specialist

Transwest

Brighton, CO • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Transwest rating

7.5

Company rating: 7.5 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

43rd of 155 rated car dealerships

Job description

Job Type
Full-time
Description
As the Uptime Pro Specialist this individual provide support to our customers to get their vehicles back on the road as efficiently and quickly as possible. Uptime Pro Specialist acts as the liaison between the customer and Transwest when service is required.
As the liaison between the customer and Transwest this individual is expected to provide one consistent source of information for the client, mechanics and shop foreman so they are able to perform their duties with minimal interruptions. The Uptime Pro specialist will work directly with the Service Foreman, Service Advisors, and the Parts Department to ensure regular customer communication is being made. This position ensures customer's equipment is moving through the repair/service process.
This position will make multiple phone calls and email contacts per day to the customers, using DTNA's Uptime Pro system as a main resource. This position will be required to supply updates back to the Fleet contacts and Vehicle Owners as they are received (multiple times a day). Up-time Pro is utilized when communication and updates need to be made in addition to ensuring that their repair plan is moving forward as quickly as possible. This position requires an understanding and sensitivity of how the customer is affected by the actions of the service department.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
  • Medical, Dental, and Vision Insurance
  • Life (Voluntary and Employer Paid) and Disability Insurance
  • 401(K) with company match beginning with your first contribution.
  • HSA and/or FSA, as applicable
  • Paid Time Off, Sick Time, and Company Paid Holidays
  • Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Greet customers who enter the location.
  • Interview clients in a professional manner to determine the needed repairs.
  • Obtain all necessary information from the customer to establish a business relationship.
  • Support customer calls from the field in a timely manner.
  • Provide quotes/estimates on a timely/manner.
  • Create a Repair Order (RO) by identifying current vehicle condition, estimated repair time, getting quotes/estimates from the shop if necessary, supply any supporting documentation, and obtain work authorization.
  • Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work.
  • Continue to drive open Repair Orders and continue to follow up with customers based on scheduled intervals until the customer is here to pick up their equipment. Monitor and update Uptime Pro for Next Tasks and other communication needs after the Express Assessment and First Communication are made.
  • Engage internal subject matter experts as required to solve customer problems.
  • Engage Service Foreman, Service Advisors, and Technicians to develop valuable communications for our customers.
  • Communicate with the Parts Department to complete service/RO.
  • Communicate with Shop Foreman and Manager on pertinent RO information and updates.
  • Document each call in Uptime Pro and fully define the conversation for future communications.
  • Follow-up with customers with pending approvals for estimates and with updates to approved work as needed.
  • Exercise independent judgement and discretion regarding customer invoicing and overall RO cost to ensure customer satisfaction.
  • Follow up with customers as scheduled intervals become due and provide them with reasonable expectations for further communications and work completion.
  • Summarize recent calls in a weekly quality meeting to identify opportunities for improvement.
  • Participate in post service customer satisfaction surveys.
  • Creation and close-out of the RO.
  • Review work performed with client and collect payment.
  • Other duties as assigned by management.

Requirements
WORK ENVIRONMENT & PHYSICAL ABILITIES:
  • Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
  • Requires eye-hand coordination sufficient to operate machinery such as a truck or a forklift.
  • Requires frequent standing, bending, or stooping for prolonged periods.
  • Requires lifting to 50 pounds occasionally, 25 pounds frequently.
  • Requires working in areas which are not ventilated or air-conditioned.
  • Requires the ability to read various printed and electronic reports, computer terminal screens; etc.
  • Work with the team on continual improvements to processes and procedures.
  • Maintain a clean and safe work area, maintain and wear all required person protective equipment.
  • Ability to work in a fast-paced environment with constant demands and shifting priorities.
  • Requires multitasking on many projects at once.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
  • High school diploma or equivalent.
  • Valid Driver's License and MVR in good standing.
  • Customer Support with problem solving experience.
  • Quality Systems understanding- ISO 9001-2015.
  • Vehicle knowledge required; transportation industry experience preferred.
  • Willingness to ensure customer satisfaction.
  • Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.

JOB DETAILS:
  • Type: Hourly
  • Shift: 8:00 am - 4:30 pm; M-F
  • Compensation Range: $24.00 - $28.00
  • Reports To: Heavy Duty Service Manager
  • Closing Date: Open until filled.

Salary Description
$24 - $28 / hr

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