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Ups Store Associate Jobs in Springfield, MA (NOW HIRING)

Distribution Company

Sales Supervisor

Manchester, CT · On-site

$53K - $75K/yr

With more than 700 associates and a state-of-the-art distribution center, Imperial serves chain and ... Full responsibility of all merchandising tasks associated with remodels, new store set-ups and ...

Imperial

Sales Supervisor

Manchester, CT · On-site

$25.48 - $36.06/hr

With more than 700 associates and a state-of-the-art distribution center, Imperial serves chain and ... Full responsibility of all merchandising tasks associated with remodels, new store set-ups and ...

FleetPride

Warehouse Driver Associate

Hartford, CT · On-site

$17.25 - $20.75/hr

Unload products from shipping vehicles and store at the appropriate storage area in the warehouse ... Package, label and ship customer orders by UPS, US Mail, bus, motor freight and local truck ...

FleetPride, Inc.

Warehouse Driver Associate

Hartford, CT · On-site

$17.25 - $20.75/hr

Unload products from shipping vehicles and store at the appropriate storage area in the warehouse ... Package, label and ship customer orders by UPS, US Mail, bus, motor freight and local truck ...

FleetPride, Inc.

Warehouse Driver Associate

Agawam, MA · On-site

$17 - $20.50/hr

Unload products from shipping vehicles and store at the appropriate storage area in the warehouse ... Package, label and ship customer orders by UPS, US Mail, bus, motor freight and local truck ...

FleetPride

Warehouse Driver Associate

Agawam, MA · On-site

$17 - $20.50/hr

Unload products from shipping vehicles and store at the appropriate storage area in the warehouse ... Package, label and ship customer orders by UPS, US Mail, bus, motor freight and local truck ...

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All JobsUps Store Associate JobsUps Store Associate Jobs in Springfield, MA

Ups Store Associate information

See Springfield, MA salary details

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How much do ups store associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for ups store associate in Springfield, MA is $15.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $16.78 per hour, depending on experience, location, and employer.

What is a UPS Store Associate?

UPS Store Associates are customer service professionals who work at UPS Store locations, helping customers with shipping, packaging, printing, mailbox services, and other retail needs. They assist with preparing packages for shipment, processing returns, and providing information about UPS services. Associates also handle cash register transactions, maintain store cleanliness, and ensure a positive customer experience. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

What key skills and qualifications are needed to thrive as a UPS Store Associate?

To thrive as a UPS Store Associate, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, shipping software, and photocopying equipment is typically required. Attention to detail, problem-solving, and effective communication help associates deliver excellent service and handle diverse customer needs. These skills are crucial for maintaining efficient store operations, ensuring customer satisfaction, and upholding the UPS brand reputation.

What are some typical challenges faced by a UPS Store Associate, and how can they be managed effectively?

UPS Store Associates often juggle multiple responsibilities such as assisting customers with shipping, printing, packaging, and mailbox services. Common challenges include managing high customer volumes during peak times and addressing unique shipping requirements or issues. Effective time management, strong communication skills, and familiarity with store systems help Associates provide efficient service and maintain customer satisfaction. Team collaboration is also vital, as Associates frequently coordinate with coworkers to ensure smooth daily operations.

What is the difference between Ups Store Associate vs FedEx Retail Associate?

AspectUps Store AssociateFedEx Retail Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRetail store, shipping, packing, and printing servicesRetail store, shipping, package handling, and customer service
Employer & Industry UsageUnited Parcel Service (UPS) stores, shipping and printing industryFedEx Office locations, shipping and logistics industry

Ups Store Associates and FedEx Retail Associates share similar credentials and work environments, focusing on customer service, shipping, and printing services. Both roles are common in retail shipping stores and serve similar customer needs, making them comparable in industry and job functions.

What jobs are available at UPS Store?

At the UPS Store, common job positions include Store Associate, Customer Service Associate, Shipping and Receiving Clerk, and Lead Associate. These roles typically involve assisting customers, processing shipments, managing inventory, and operating store equipment, often requiring good communication skills and basic computer knowledge.

What are popular job titles related to Ups Store Associate jobs in Springfield, MA?

For Ups Store Associate jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Ups Store Associate jobs in Springfield, MA look for?

The top searched job categories for Ups Store Associate jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Ups Store Associate jobs?

Cities near Springfield, MA with the most Ups Store Associate job openings:

Ups Store Associate jobs near you
Infographic showing various Ups Store Associate job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,694 per year, or $15.7 per hour.

Sales Supervisor

Distribution Company

Manchester, CT • On-site

$53K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

The Sales Supervisor is responsible for leading and developing a team of Retail Service Merchandiser (RSMs) to deliver exceptional customer service, drive sales growth, and execute merchandising initiatives across assigned accounts. This role provides leadership through coaching, performance management, customer relationship development, operational excellence, and cross-functional collaboration to ensure Imperial consistently exceeds customer expectations.

About Imperial (IDI)

Imperial, founded in 1939 and headquartered in Worcester, MA, is a leading privately lead distributor of supermarket non-foods. We’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health and beauty care, seasonal items, general merchandise categories. With more than 700 associates and a state-of-the-art distribution center, Imperial serves chain and independent retailers across 22 states. Imperial is recognized throughout the Northeast and Mid-Atlantic for excellence in distribution, merchandising, and category management.

What sets us apart? Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace.

Our Mission prioritizes people, embraces change, and fosters growth. And our Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team.

Essential Responsibilities and Duties Include:

  • Perform store inspections to ensure adherence to Imperial’s Service Excellence standards.
  • Conduct Store Quality Reviews.
  • Assist in the evaluation and selection of qualified candidates; Execute and monitor training plan; Evaluate trainees; Conduct meetings with salespeople on a regular basis.
  • Coaching and developing the RSM team
  • Maintain service levels to acceptable standards; Ensure store service schedules are adhered to; Assist with store service as needed.
  • Full responsibility of all merchandising tasks associated with remodels, new store set-ups and updates in self-serviced stores in assigned area.
  • Ability to read and implement planograms.
  • Control expenses within budget guidelines; Monitor and approve mileage and expense reports; Ensure timely completion of all related paperwork; Review weekly service reports from RSM's
  • Build relationships with store owners and managers and other staff to maximize sales opportunities; Assure customer satisfaction with Imperial.
  • Driving sales growth and customer satisfaction
  • Ownership of KPIs (service levels, selling expense, audits, etc.)
  • Cross-functional collaboration with Account Managers and Category Managers
  • Build year over year sales.
  • Other duties and tasks as assigned

Qualifications:

  • Bachelor’s Degree preferred. (3+yrs related experience may be substituted for formal degree).
  • Minimum 2yrs of Supervisory or Team Leader experience preferred.
  • Related Retail/Supermarket service experience or related store/route sales experience a plus.
  • Knowledge of GM/HBC product categories preferred.
  • Intermediate/Advanced Computer skills and Electronic ordering device experience a plus.
  • Energetic, Creative, Self-Motivated-Innovative Thinker.
  • Ability to Travel throughout MA, CT, RI (Valid Driver’s License/Reliable Transportation required).
  • Pre-Employment Criminal Background Clearance and Drug Screening. 

Why Join Us

  • Growth Culture: Opportunities for professional advancement
  • Employee Perks: Discounted product store, food events, and summer food trucks
  • Comprehensive Benefits: Health, dental, vision, 401(k), bonus, PTO and more

**A full comprehensive job description will be available during the interview process, this is a condensed job posting.

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