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Ups Store Associate Jobs in Boston, MA (NOW HIRING)

The UPS Store

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Retail Store Associate

Westford, MA · On-site

$17 - $19/hr

The UPS Store in Westford, MA is currently searching for an experienced Retail Sales Associate to work full time (up to 40 hours per week). Our store hours are Mon-Fri 8am-6:30pm, Saturday 9:00am-5 ...

The UPS Store

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Retail Store Associate

Lowell, MA · On-site

$17 - $19/hr

The UPS Store in Westford, MA is currently searching for an experienced Retail Sales Associate to work full time (up to 40 hours per week). Our store hours are Mon-Fri 8am-6:30pm, Saturday 9:00am-5 ...

The UPS Store Chestnut Hill

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Part-Time Retail Sales Associate

Newton, MA

$16.50 - $19/hr

Part-Time Retail Sales Associate Join our locally owned UPS Store team and help deliver more than packages -- deliver outstanding service. What You'll Do: As a Retail Sales Associate, you'll be the ...

The UPS Store Chestnut Hill

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Part-Time Retail Sales Associate

Newton, MA

$16.50 - $19/hr

Part-Time Retail Sales Associate Join our locally owned UPS Store team and help deliver more than packages -- deliver outstanding service. What You'll Do: As a Retail Sales Associate, you'll be the ...

The UPS Store

Store Associate Part Time

Saugus, MA · On-site

$17/hr

Full The Part-Time Center Associate delivers world-class customer service to all retail customers ... Continuously practices good listening skills with customers, UPS Store team members, and leadership

The UPS Store

Store Associate Part Time

Saugus, MA · On-site

$17/hr

Full The Part-Time Center Associate delivers world-class customer service to all retail customers ... Continuously practices good listening skills with customers, UPS Store team members, and leadership

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All JobsUps Store Associate JobsUps Store Associate Jobs in Boston, MA

Ups Store Associate information

See Boston, MA salary details

$11

$17

$19

How much do ups store associate jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for ups store associate in Boston, MA is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Ups Store Associate vs FedEx Retail Associate?

AspectUps Store AssociateFedEx Retail Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRetail store, shipping, packing, and printing servicesRetail store, shipping, package handling, and customer service
Employer & Industry UsageUnited Parcel Service (UPS) stores, shipping and printing industryFedEx Office locations, shipping and logistics industry

Ups Store Associates and FedEx Retail Associates share similar credentials and work environments, focusing on customer service, shipping, and printing services. Both roles are common in retail shipping stores and serve similar customer needs, making them comparable in industry and job functions.

What key skills and qualifications are needed to thrive as a UPS Store Associate, and why are they important?

To thrive as a UPS Store Associate, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, shipping software, and photocopying equipment is typically required. Attention to detail, problem-solving, and effective communication help associates deliver excellent service and handle diverse customer needs. These skills are crucial for maintaining efficient store operations, ensuring customer satisfaction, and upholding the UPS brand reputation.

What are some typical challenges faced by a UPS Store Associate, and how can they be managed effectively?

UPS Store Associates often juggle multiple responsibilities such as assisting customers with shipping, printing, packaging, and mailbox services. Common challenges include managing high customer volumes during peak times and addressing unique shipping requirements or issues. Effective time management, strong communication skills, and familiarity with store systems help Associates provide efficient service and maintain customer satisfaction. Team collaboration is also vital, as Associates frequently coordinate with coworkers to ensure smooth daily operations.

What are UPS Store Associates?

UPS Store Associates are customer service professionals who work at UPS Store locations, helping customers with shipping, packaging, printing, mailbox services, and other retail needs. They assist with preparing packages for shipment, processing returns, and providing information about UPS services. Associates also handle cash register transactions, maintain store cleanliness, and ensure a positive customer experience. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
What are popular job titles related to Ups Store Associate jobs in Boston, MA? For Ups Store Associate jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Ups Store Associate jobs in Boston, MA look for? The top searched job categories for Ups Store Associate jobs in Boston, MA are:
What cities near Boston, MA are hiring for Ups Store Associate jobs? Cities near Boston, MA with the most Ups Store Associate job openings:
Ups Store Associate jobs near you
Infographic showing various Ups Store Associate job openings in Boston, MA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,643 per year, or $17.1 per hour.
Retail Store Associate

Retail Store Associate

The UPS Store

Westford, MA • On-site

$17 - $19/hr

Full-time

PTO

Posted 15 days ago

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The UPS Store rating

5.6

Company rating: 5.6 out of 10

Based on 629 frontline employees who took The Breakroom Quiz

483rd of 728 rated retailers

Job description

The UPS Store in Westford, MA is currently searching for an experienced Retail Sales Associate to work full time (up to 40 hours per week).

Our store hours are Mon-Fri 8am-6:30pm, Saturday 9:00am-5:00pm and Sunday 10:00am-3:00pm. Preferred shift hours include working Saturday and / or Sunday.

The Retail Sales Associate must have the ability to learn quickly, give great customer service, have willingness to work well under pressure, and must be able to lift 40 lbs. Duties include processing packages for shipment, operate copiers/fax machines, and point-of-sale devices. The ideal candidate will have retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, a professional appearance, and a fast learner who makes an effort to learn all aspects of the business.

The average workday will involve standing for long periods of time, packaging, operating registers and providing customer services.

Retail Sales Associate responsibilities include;

- Deliver outstanding customer service to walk-in customers and telephone inquiries

- Continuously practice good listening skills with customers and UPS Store team members

- Take ownership of the customer's shipping problem and offer viable solutions

- Take action to learn all product and service offerings, alternative solutions, and industry trends

- Operate all equipment, software, and devices in an expert fashion and be willing to teach others

- Maintain a clean and safe working environment.

We will strongly consider applicants with experience in Retail Sales, Sales Associate, and/or Sales Representative.

Job Types: Full-time

Experience:

  • Retail sales or Customer facing experience

License:

  • Driver's License (Preferred)

Language:

  • English (Required)

Additional Compensation:

  • Bonuses
  • 2 weeks paid holiday

Work Location:

  • Westford

What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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