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Ups Ramp Agent Jobs (NOW HIRING)

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

... agent, ensuring timely triage, routing, and resolution across all products * Ramp into Tier 2 ... Contribute to internal documentation, including root cause analysis write-ups, known issue tracking ...

Ambrook

Talent Engineer

New York, NY · On-site

$81K - $105K/yr

Your sequences, follow-ups, and sourcing projects stay organized because you can't leave a messy ... Ramp on Ambrook's product, mission, and hiring process by shadowing the founding recruiter and ...

Ambrook

Recruiting Coordinator & Sourcer

New York, NY · On-site

$81K - $105K/yr

Your sequences, follow-ups, and sourcing projects stay organized because you can't leave a messy ... Ramp on Ambrook's product, mission, and hiring process by shadowing the founding recruiter and ...

Teleport

Senior Account Development Representative

$93K - $104K/yr

... agent a cryptographically secured identity, improving engineering velocity while maintaining ... Adaptable : understands that start ups can change quickly and able to adapt to changes quickly

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Ups Ramp Agent information

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How much do ups ramp agent jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for ups ramp agent in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.27 per hour, depending on experience, location, and employer.

Do UPS drivers make $40 dollars an hour?

UPS Ramp Agents typically earn between $15 and $20 per hour, depending on experience and location. UPS drivers generally make higher wages, often exceeding $20 per hour, with some earning around $30 or more, but $40 an hour is uncommon for most roles within the company.

Is a ramp agent a difficult job?

A ramp agent job involves physically demanding tasks such as loading and unloading aircraft, operating ground support equipment, and working outdoors in various weather conditions. It requires attention to safety protocols, good communication skills, and the ability to work quickly in a fast-paced environment, which can be challenging for some individuals.

What are the key skills and qualifications needed to thrive as a UPS Ramp Agent, and why are they important?

To thrive as a UPS Ramp Agent, you need physical stamina, attention to detail, and the ability to follow safety procedures, often requiring a high school diploma or equivalent. Familiarity with cargo handling equipment, handheld scanners, and airport safety protocols is typically important. Strong teamwork, communication skills, and reliability help agents efficiently coordinate tasks under tight deadlines. These skills ensure the safe, timely, and accurate movement of packages, which is crucial for operational efficiency and customer satisfaction.

How hard is it to get hired at UPS?

Getting hired as a UPS Ramp Agent typically involves completing an application, passing a background check, and demonstrating physical ability to handle lifting and moving packages. The hiring process is competitive but straightforward, with many positions filled regularly due to high demand for warehouse and logistics roles.

What are UPS Ramp Agents?

UPS Ramp Agents are responsible for loading and unloading aircraft at UPS air hubs. They handle cargo, operate ground equipment, and ensure packages are moved safely and efficiently between planes and sorting facilities. Ramp Agents often work outside in various weather conditions and must follow strict safety procedures. This role is vital to keeping UPS’s air operations running smoothly and on schedule.

What are some common challenges faced by UPS Ramp Agents, and how can they be managed?

UPS Ramp Agents often work in fast-paced, physically demanding environments, particularly on the airport tarmac where weather conditions and tight schedules can present challenges. Managing these demands involves staying vigilant about safety protocols, maintaining clear communication with team members, and being adaptable to changing priorities. New agents may find the workload and time pressures challenging at first, but with proper training and teamwork, they quickly develop effective routines and problem-solving skills. Seeking support from experienced colleagues and supervisors can also help ease the transition and promote success in the role.

What is the difference between Ups Ramp Agent vs Ups Package Handler?

AspectUps Ramp AgentUps Package Handler
Primary RoleLoading and unloading packages on the ramp, preparing shipments for transportSorting, scanning, and moving packages within the warehouse
Work EnvironmentOutdoor/indoor ramp areas at airports or distribution centersIndoor warehouse environment
Required CertificationsNone specific, physical ability requiredNone specific, physical ability required
Employer/Industry UsageUsed in logistics and transportation, especially at airportsUsed in logistics and distribution centers

Both roles are essential in the logistics industry, with the Ups Ramp Agent focusing on handling packages on the ramp, often outdoors, while the Ups Package Handler works mainly inside warehouses sorting and moving packages. Understanding these differences helps job seekers find the right position within the UPS network.

What does an UPS ramp agent do?

A UPS ramp agent is responsible for loading, unloading, and moving packages on the airport ramp or warehouse area. They operate equipment such as forklifts and conveyor belts, ensure packages are handled safely, and maintain accurate shipment documentation. The role requires physical stamina, attention to detail, and adherence to safety protocols.
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What states have the most Ups Ramp Agent jobs? States with the most job openings for Ups Ramp Agent jobs include:
What job categories do people searching Ups Ramp Agent jobs look for? The top searched job categories for Ups Ramp Agent jobs are:
Ups Ramp Agent jobs near you
Infographic showing various Ups Ramp Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,748 per year, or $16.7 per hour.
Senior Technical Support Engineer

Senior Technical Support Engineer

MacStadium

Atlanta, GA • Remote

$80K - $100K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About MacStadium
MacStadium is the leading provider of enterprise-class Apple Mac infrastructure. Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the cloud for CI/CD, testing, and development at scale. We serve some of the world's largest companies and are investing heavily in our platform for the future.
We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward action. If you want to have outsized impact on a small team building the future of Apple cloud infrastructure, we would love to hear from you.
About the Role
At MacStadium, we deliver a comprehensive suite of Apple infrastructure solutions. Our product portfolio includes Orka (a Kubernetes-based orchestration platform for Apple silicon), augmented bare metal with VDI tooling, including Citrix and others, and Mac focused IaaS, including bare metal Macs, Firewalls, Networking, and Storage.
As a Senior Technical Support Engineer, you will be the operational backbone of our support function — owning the Tier 1 ticket queue, developing deep product expertise across the full portfolio, and building the tooling and automation that helps the team scale.
This is not a read-from-a-script support role. You will dig into logs, use AI code tools, write scripts to reproduce and diagnose issues, and work directly with customers to resolve technical challenges across Orka, Citrix, and bare metal environments. You will own Tier 1 ticket flow — managing tickets routed from the support team and our AI-powered support agent — while ramping into Tier 2 across all products. You will partner with the existing Orka support developers for follow-the-sun coverage and collaborate with the Orka development team and SRE on escalations.

Why This Role ExistsMacStadium's customer base and product portfolio are growing. Overall support volume is increasing, ticket complexity is deepening as customers deploy across more environments, and our product surface area now spans Orka (hosted, on-prem, and AWS), augmented bare metal with Citrix, and Mac focused IaaS. We are investing in the support team to stay ahead of that growth — adding a senior technical hire who can own Tier 1 operations, develop cross-product expertise, and bring development-oriented capacity to build the tooling and automation that will help us scale.Our Products

You will develop expertise across MacStadium's full product portfolio:

  • Orka: Our Kubernetes-based orchestration platform for Apple silicon and macOS virtualization. Customers run Orka in three deployment models: hosted on MacStadium's managed infrastructure, on-premises in their own data centers, and on AWS using EC2 Mac instances. Each model has its own networking, access, and troubleshooting considerations.
  • Augmented Bare Metal with Citrix: Dedicated Mac hardware enhanced with Citrix for virtual desktop infrastructure (VDI), enabling secure remote access to macOS environments for enterprise customers.
  • Mac focused IaaS: Enterprise-grade bare metal Mac infrastructure in MacStadium data centers, supporting AI, CI/CD, development, and production workloads.
What You Will Do
  • Own the Tier 1 ticket queue: manage incoming tickets routed from the support team and the AI-powered support agent, ensuring timely triage, routing, and resolution across all products
  • Ramp into Tier 2 support across Orka, Citrix, and bare metal — developing the product expertise to troubleshoot and resolve complex issues independently across the full portfolio
  • Write scripts and build tooling (Bash, Python) to automate repetitive diagnostics, reproduce customer issues, and accelerate troubleshooting workflows
  • Partner with the existing US and EU Orka support developers to maintain follow-the-sun coverage, share knowledge, and develop shared runbooks and troubleshooting guides
  • Help shape the AI support agent's effectiveness — reviewing its output, identifying gaps, tuning responses, and ensuring quality as it handles Tier 1 volume
  • Collaborate with the Head of Support on process improvements, knowledge base development, and operational metrics
  • Contribute to internal documentation, including root cause analysis write-ups, known issue tracking, and customer-facing KB articles
  • Act as a voice of the customer internally, surfacing recurring issues and feature requests to the product and engineering teams
What We Are Looking For
Required:
  • 3+ years in a technical role: support engineering, systems/network administration, DevOps, or infrastructure operations — we care about the skills, not the exact title
  • Proficiency scripting in Bash and Python — you automate repetitive tasks rather than doing them manually twice
  • Strong systems administration fundamentals: networking (DNS, firewalls, VPNs, TCP/IP), storage, process management, and log analysis across Linux and/or macOS
  • Experience with virtualization or container concepts (VMware, Docker, Kubernetes) — direct Kubernetes experience is a plus but not required
  • Comfortable working in a CLI-driven environment and reading logs, configs, and API responses to diagnose issues
  • Demonstrated ability to manage a ticket queue or support workflow — you know how to prioritize, triage, and keep things moving without dropping balls
  • Excellent written communication: you can explain complex technical issues clearly to both engineers and non-technical stakeholders, and you document what you learn
  • Based in the US with availability during standard US business hours (Eastern or Central preferred)
  • Self-directed and comfortable working autonomously on a small, distributed team
Preferred:
  • Direct experience with Orka, Kubernetes, Apple silicon, and/or macOS virtualization
  • Familiarity with AWS — particularly EKS and EC2 Mac instances
  • Experience with Citrix or virtual desktop infrastructure (VDI)
  • Background in network engineering or administration — troubleshooting connectivity, firewall rules, and infrastructure at the network layer
  • Experience with CI/CD systems such as GitHub Actions, Jenkins, or similar — especially in the context of iOS/macOS build and test pipelines
  • Experience with Zendesk, Jira, or similar support/ticketing platforms
  • Background in supporting SaaS or IaaS products with enterprise customers
  • Track record of building internal tools, automation, or process improvements that made a support team more efficient
  • Exposure to AI-assisted support tools or willingness to help shape an AI support workflow
What Success Looks Like
  • Within 30 days: Owning the Tier 1 ticket queue, triaging and resolving tickets across all products. Onboarded on Orka across all three deployment models (MacStadium-hosted, on-prem, AWS) and beginning to shadow the existing Orka support developers on Tier 2 issues. Your dev environment is set up and you have written your first diagnostic script.
  • Within 60 days: Handling Tier 2 tickets across Orka, Citrix, and bare metal with increasing independence. Contributing to the internal knowledge base. You have identified at least one repetitive workflow and built tooling to streamline it. Actively shaping the AI agent's Tier 1 output quality.
  • Within 90 days: Fully operational — Tier 1 queue runs smoothly under your ownership, you are resolving Tier 2 issues across the product portfolio, and you are contributing automation and tooling that makes the whole team faster.

Compensation Range: $80,000 - $100,000

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MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.

All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.

MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

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