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What is the difference between Uplift vs Customer Service Representative?

AspectUpliftCustomer Service Representative
Required CredentialsTypically high school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, online platforms, or in-office settings focused on sales or supportCall centers, retail stores, or office environments handling customer inquiries
Industry UsageFinance, retail, telecommunications, and e-commerce sectorsRetail, telecommunications, banking, and service industries
Common Search & ComparisonUplift vs Customer Service Representative

Uplift roles focus on sales, upselling, and customer engagement, often requiring specific product knowledge. Customer Service Representatives primarily handle inquiries, complaints, and support. While both roles involve communication with customers, Uplift positions are more sales-oriented, whereas Customer Service Representatives focus on support and issue resolution.

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Uplift jobs near you
Infographic showing various Uplift job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 61% Full Time, 34% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Uplift Hampton Preparatory: Secondary Head of Schools 26-27 (Grades 6-12)

Dallas, TX • On-site

Uplift Education
Education Programs Administration • 1 - 5K employees
Learn more about Uplift Educationexternal

Full-time

Re-posted 14 days ago

Uplift Education rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

97th of 644 rated elementary and secondary schools

Job description

Position Type:
Administration - Deans, Directors, etc/Head of Schools
Date Posted:
7/27/2026
Location:
Uplift Hampton Preparatory
Mission Statement:
Uplift's mission is to create and sustain public schools of excellence that empower each student to reach their highest potential in college and the global marketplace and that inspire in students a life-long love of learning, achievement, and service in order to positively change their world.
Primary Purpose:
Secondary Heads of Schools at Uplift Education are globally minded, compassionate leaders who navigate complex challenges with care, consistency, and healthy urgency. Through self-reflection, strategy, and collaboration they build positive, inclusive learning communities that achieve incredible results. Secondary Heads of Schools oversees a team of campus leaders and teachers who share in the responsibility of ensuring that all Uplift scholars have the academic and social experiences that set them up for a college and career success.
Duties/Responsibilities:
Community and Stakeholder Engagement
  • Recruiting, selecting, and engaging a diverse, committed team of teachers and noninstructional team members
  • Recruiting, registering, and engaging students and their families to ensure full enrollment of the school
  • Working with diverse groups of stakeholders to expand community partnerships
  • Developing campus specific systems for executing the Uplift Education Secondary School Model

Strategy, Planning, and Leadership
  • Managing effective school leadership team members and other team leaders on campus, utilizing individual management plans to track growth in performance
  • Developing Campus Strategic Goals that address most pressing growth areas for the school and manage staff buy-in and periodic check-in on goal progress
  • Implementing school leadership team structure and master calendar to most effectively reach Campus Strategic Goals and academic outcomes
  • Utilizing effective communication structures for teams and school community (staff, scholars, and parents)
  • Developing leadership "bench" to ensure solid succession plan for school leadership
  • Understanding and overseeing immediate and long-term strategy with respect to relationships and sustainability (i.e. community development, parent engagement, budget management)

Student Achievement
  • Provide instructional leadership through both coaching teacher and coaching teacher coaches
  • Managing progress towards increased student achievement, analyze grades and assessment results to facilitate timely academic interventions
  • Driving intervention systems to meet system expectations for growth and objective achievement on STAAR, MAP, DP, and ACT/TSIA assessments
  • Managing progress on RTI and academic student interventions
  • Managing a high performing leadership team that leads to your campus meeting its student achievement goals of producing college-ready scholars

Student Demographics and Persistence
  • Monitoring student attendance, focusing on maintaining desired attendance levels and recruitment
  • Facilitating student persistence (6th- 12th grade) analysis, focusing on intervention strategies and increasing persistence for all students and sub-populations (at-risk, SPED, EB)
  • Achieving student culture goals on a yearly basis

Staff Support, Development, and Leadership
  • Facilitating hiring process and select high-caliber, diverse teachers and staff
  • Managing high-quality PD that leads to well-developed staff, as measured by staff survey and student achievement results
  • Developing instructional goals for the year with the leadership team and facilitate periodic goal analysis throughout the year
  • Managing appropriate progress on instructional observations and continuum process, from initial placement to end-of-year placement
  • Maintaining high retention rates of staff, avoiding regrettable teacher and staff attrition
  • Managing effective school leadership team members and other team leaders on campus, utilizing individual management plans to track growth in performance

Campus Health
  • Maintaining strong school culture that meets high Uplift Educations Code of Character standards
  • Evaluating and achieve strong student and family satisfaction, as measured in periodic student and family surveys
  • Facilitating management of discipline systems and the implementation of the well-being curriculum to maintain safe and positive school culture
  • Analyzing student discipline incidents and rates to adjust intervention strategies.

Financial Health
  • Understanding and overseeing immediate and long-term fiscal management
  • Submitting an annual budget based on program needs, estimated enrollment, staffing, and other fiscal needs, implement programs within budget limits, maintain fiscal control, accurately and responsibly report all fiscal information
  • Able to clearly and convincingly describe decisions based on the core purpose, core values, and vision
  • Ensure the training and managing budget managers on campus
  • Analyze monthly budget reports, keeping a close eye on enrollment, attendance, and expenditures against budgeted projection

Professional Growth and Development
  • Identifying areas for own personal/professional growth
  • Participating in meetings, workshops, seminars, and conferences to enhance leadership in incorporating such trends into everyday practices

Qualifications:
Education, Experience, and/or Certification(s)
  • Education Requirements: Bachelor's degree from an accredited college or university required. Master's degree in an education or educational leadership field is preferred.
  • Experience Requirements:
  • 5+ Years of K-12 experience as a teacher or leader
  • At least two years in a Director level, Dean level, Assistant Principal, or Principal role with at least one of those years in a middle or high school with demonstrated performance at a high level
  • Management experience - managing leaders or teams of leaders

Required Skills/Abilities:
  • Communication Skills: Excellent oral and written communication skills with an ability to effectively present information to top management, public groups, and/or boards of directors.
  • Bilingual Skills: Bilingual (Spanish) preferred but not required.
  • Technology: Proficiency in Microsoft Office and Google Suite applications is required. Working knowledge of common educational technology and IB digital platforms is preferred.
  • Other required skills/competencies:
  • A belief in Uplift Education's mission, values, and operating norms and a commitment to living them daily
  • Thorough knowledge of the principles, methods, strategies, goals, and objectives of public education
  • Excellent interpersonal, leadership, and management skills with a keen ability to motivate, educate, and inspire both internal and external stakeholders
  • Ability to effectively plan, organize and execute the management functions of school operation and initiatives
  • Ability to effectively analyze, address and solve complex problems and develop creative solutions
  • Ability to engage sensitively and fairly with persons from diverse cultural backgrounds and interact with a broad range of stakeholders with different interests and needs
  • Ability to navigate complex student situations, including escalated student discipline issues, couple with advance knowledge of federal and state law as it pertains to scholar and family rights
  • Ability to handle multiple priorities and frequent interruptions

Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employee must be able to maintain emotional control under stress.
  • Occasional prolonged and irregular hours will be necessary.
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear.
  • The employee frequently is required to use hands and fingers to handle, feel and reach with hands and arms.
  • The employee is frequently required to stand, walk, and use stairs.
  • The employee must occasionally lift and/or move up to 30 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
  • Occasional travel between home campus and CMO or other campuses is required. Employee must have reliable transportation to travel between campuses/offices within the DFW Metroplex.
    Uplift Education is an equal employment opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state or local law.

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