UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. We look for people who can grow, think ...
Quick apply
UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. We look for people who can grow, think ...
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Quick apply
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Implementation Representative - Boston, MA
Boston, MA · On-site +1
$60K - $84K/yr
At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology. UpdatePromise is a technology company. From our flagship Auto-Body ...
Implementation Representative - Boston, MA
Boston, MA · On-site +1
$60K - $84K/yr
At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology. UpdatePromise is a technology company. From our flagship Auto-Body ...
Implementation Representative
Grandview, MO · On-site +1
$60K - $84K/yr
At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology. UpdatePromise is a technology company. From our flagship Auto-Body ...
Implementation Representative
Grandview, MO · On-site +1
$60K - $84K/yr
At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology. UpdatePromise is a technology company. From our flagship Auto-Body ...
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Quick apply
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Implementation Representative - Philadelphia, PA
Philadelphia, PA · On-site
$37K - $43K/yr
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Implementation Representative - Philadelphia, PA
Philadelphia, PA · On-site
$37K - $43K/yr
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Implementation Representative
Philadelphia, PA · On-site +1
$60K - $84K/yr
At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology. UpdatePromise is a technology company. From our flagship Auto-Body ...
Implementation Representative
Philadelphia, PA · On-site +1
$60K - $84K/yr
At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology. UpdatePromise is a technology company. From our flagship Auto-Body ...
Virtual Training Representative
Los Angeles, CA · On-site +1
$16.75 - $21.50/hr
At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology. UpdatePromise is a technology company. From our flagship Auto-Body ...
Virtual Training Representative
Los Angeles, CA · On-site +1
$16.75 - $21.50/hr
At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology. UpdatePromise is a technology company. From our flagship Auto-Body ...
$40K - $46K/yr
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Quick apply
$40K - $46K/yr
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Implemenation Representative
$15.75 - $21.50/hr
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Implemenation Representative
$15.75 - $21.50/hr
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Quick apply
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Quick apply
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Implementation Representative
$42K - $48K/yr
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Implementation Representative
$42K - $48K/yr
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Account Manager
Kansas City, KS · On-site
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Quick apply
Account Manager
Kansas City, KS · On-site
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Implementation Representative - Baltimore, Maryland
Baltimore, MD · On-site
$60K - $84K/yr
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Quick apply
Implementation Representative - Baltimore, Maryland
Baltimore, MD · On-site
$60K - $84K/yr
Description Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of ...
Implementation Representative - South East Region
Atlanta, GA · On-site
$36K - $41K/yr
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Implementation Representative - South East Region
Atlanta, GA · On-site
$36K - $41K/yr
Become a Part of the UpdatePromise Team UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.
Implementation Representative
Seattle, WA · On-site +1
$60K - $84K/yr
At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology. UpdatePromise is a technology company. From our flagship Auto-Body ...
Implementation Representative
Seattle, WA · On-site +1
$60K - $84K/yr
At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology. UpdatePromise is a technology company. From our flagship Auto-Body ...
Updatepromise information
What is UpdatePromise?
UpdatePromise is a communication platform used by automotive repair shops to keep customers informed about the status of their vehicle service. The system sends automated updates via text, email, or phone, providing transparency and improving customer satisfaction. By streamlining communication, UpdatePromise helps repair shops manage customer expectations and reduce the number of incoming status inquiry calls. This ultimately enhances the overall service experience for both customers and businesses.
What are the typical responsibilities of an UpdatePromise customer support specialist?
In an UpdatePromise customer support role, you’ll typically be responsible for assisting automotive service providers and their clients with the platform’s communication and workflow tools. Your daily tasks may include helping users navigate the software, resolving technical issues, and providing training or troubleshooting over the phone, email, or chat. You’ll also collaborate closely with internal product and development teams to relay customer feedback and ensure timely solutions to recurring issues. This role requires strong communication skills, patience, and a customer-first mindset.
What are the key skills and qualifications needed to thrive as an UpdatePromise customer experience specialist?
To thrive as an UpdatePromise Customer Experience Specialist, you need a solid background in customer service, problem-solving, and familiarity with automotive or insurance processes. Proficiency with UpdatePromise's software platform, CRM systems, and communication tools is typically required. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure set top performers apart. These skills ensure efficient handling of customer inquiries, smooth workflow management, and high client satisfaction in fast-paced service environments.
What cities are hiring for Updatepromise jobs?
Cities with the most Updatepromise job openings:
What states have the most Updatepromise jobs?
States with the most job openings for Updatepromise jobs include:
What job categories do people searching Updatepromise jobs look for?
The top searched job categories for Updatepromise jobs are:
Job description
Description
What exactly are we looking for?
What are some things that you will be doing?
What do we absolutely need from you?
Become a Part of the UpdatePromise Team.
UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. We look for people who can grow, think, dream, innovate and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders and visionaries. At UpdatePromise it’s about each person bringing skills and passion to a challenging and constantly evolving world of technology.
UpdatePromise is a technology company. From our flagship Auto-Body Review product that changed an industry, to our full suite of products geared towards communication and automation, managing big data and providing leading edge engineering and systems support, our teams at UpdatePromise exist to revolutionize the future at the confluence of tech and communication. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
What exactly are we looking for?
1. Great interpersonal communication skills. Being the voice for our consumer experience product, it is imperative that you communicate effectively and persuasively over the phone, through email and reports to our clients to ensure a quality of service and upkeep the brand image.
2. Outstanding organizational skills. Being detail-oriented and proactive is essential in this role. You will be assisting and managing various existing and new accounts to make sure that they using our product to the fullest capacity.
3. Willingness to go the extra mile. You are willing to learn and stay on top of new procedures, technologies and software. You’re an independent thinker who does not need any hand holding. You are tireless when it comes to resolving problems, averting crises, and fulfilling commitments, even in the face of significant push-back.
In short, we are looking for a high performing assistant who is confident, flexible, reliable, well organized and will be an asset to the organization as a whole.
What are some things that you will be doing?
- Provide technical assistance and support for incoming queries and issues related to the UpdatePromise application.
- Troubleshooting customer issues using your understanding of the UUpdatePromise application to troubleshoot and solve problems.
- Respond to queries via email, ticket or over the phone.
- Write training manuals and SOP's.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about the UpdatePromise application.
- Run reports to determine malfunctions that continue to occur.
- Assisting other department personnel with Company and user creation
- Testing of the UpdatePromise application prior to updates and deployments
- Provide general administrative support
What do we absolutely need from you?
- Proven experience as an Helpdesk Technician, Customer Support Rep. or other relevant administrative / technical support roles.
- Advanced knowledge of Microsoft Office, Office365, and an ability to become familiar with specific organizational planning programs.
- The ability to organize a daily workload by priorities.
- Professional level verbal and written communication skills.
- Ability to meet deadlines in a fast paced and quickly changing environment.
About UpdatePromise
Sourced by ZipRecruiter
Industry
Motor vehicle manufacturing
Company size
51 - 200 Employees
Headquarters location
Chino, CA, US
Year founded
2009