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University Operator Jobs in Wisconsin (NOW HIRING)

The University Apartments community is located on over 80 acres of greenspace and also includes a large community center with a Housing-operated licensed early childhood education program. While most ...

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University Operator information

What are University Operators?

University Operators are professionals who manage and direct incoming calls to a university’s main phone lines. They assist callers by providing information, transferring calls to appropriate departments or individuals, and sometimes handling general inquiries about campus events, facilities, or services. University Operators play a key role in ensuring effective communication and a positive first impression for students, staff, visitors, and the public contacting the university.

What is the difference between University Operator vs Campus Facilities Coordinator?

AspectUniversity OperatorCampus Facilities Coordinator
CredentialsHigh school diploma or equivalent; technical certificationsRelevant certifications in facilities management or safety
Work EnvironmentCampus buildings, maintenance areas, control roomsCampus facilities, maintenance sites, safety inspections
Employer & IndustryUniversities, colleges, educational institutionsEducational institutions, campus management companies
Common Search/ComparisonUniversity Operator vs Campus Facilities Coordinator

The University Operator typically handles daily building operations, security, and maintenance tasks within campus facilities. The Campus Facilities Coordinator focuses more on overseeing maintenance projects, safety compliance, and coordinating repairs. While both roles work within campus environments and require related certifications, the University Operator is more involved in operational control, whereas the Facilities Coordinator emphasizes management and planning of facilities services.

What are the key skills and qualifications needed to thrive as a University Operator, and why are they important?

To thrive as a University Operator, you need strong communication skills, attention to detail, and proficiency in managing multi-line phone systems, typically supported by a high school diploma or equivalent. Familiarity with call routing software, campus information databases, and basic office technology is essential. Excellent customer service, patience, and problem-solving abilities help you address inquiries efficiently and maintain a positive campus image. These skills ensure smooth information flow, accurate call handling, and a welcoming experience for students, staff, and visitors.

What is the 3 month rule for jobs?

The 3 month rule for a university operator typically refers to a probationary period of three months during which performance and suitability for the role are evaluated. This period allows employers to assess skills, reliability, and fit before offering permanent employment or benefits.

What are the typical challenges faced by a University Operator during peak periods, and how can they be managed?

University Operators often experience high call volumes during peak times, such as registration periods or campus events, which can present challenges in managing multiple inquiries efficiently. Staying organized, utilizing call management systems, and maintaining a calm, professional demeanor are key strategies for handling these busy periods. Operators also need to be well-versed in university resources and maintain clear communication with various departments to provide accurate information and direct callers appropriately. Regular training and collaboration with team members can help in managing stress and ensuring excellent service.

What jobs pay 4000 a week without a degree?

A University Operator typically does not earn $4,000 weekly without a degree; however, some high-paying roles such as sales managers, real estate brokers, or skilled trades like electricians and plumbers can reach or exceed this income level through experience and commissions. These jobs often require specialized skills, certifications, or extensive experience rather than formal college degrees.

Why is Gen Z struggling to get jobs?

Gen Z faces challenges in the job market due to high competition, limited work experience, and evolving employer expectations for digital skills. For roles like university operators, adaptability and proficiency with communication tools are increasingly important, and many employers value relevant certifications or internships. These factors can make entry-level positions more competitive for this age group.

Is it hard to get a job in AU?

Securing a university operator position generally requires good communication skills, familiarity with phone systems, and sometimes prior customer service experience. Competition can vary depending on the institution and location, but having relevant skills and certifications can improve your chances of employment.
What job categories do people searching University Operator jobs in Wisconsin look for? The top searched job categories for University Operator jobs in Wisconsin are:
What cities in Wisconsin are hiring for University Operator jobs? Cities in Wisconsin with the most University Operator job openings:
Custodian - University Housing

Custodian - University Housing

University of Wisconsin-Madison

Madison, WI • On-site

$17.51/hr

Full-time

Retirement, PTO

Posted 3 days ago

New


University Of Wisconsin-Madison rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

108th of 555 rated colleges and universities


Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.
Job Category: University Staff
Employment Type: Regular
Job Profile: Custodian
Job Summary:
University Housing Facilities is looking for Custodians to join our 1st and 2nd shift teams! We pride ourselves on providing great results for our customers and strive to be the place where everyone wants to work. Apply today!
Custodians at University Housing work together in teams to help keep spaces welcoming, safe, and clean for residents, staff, and guests. As a Custodian in University Housing you will:
  • Communicate with residents and guests to address needs and service requests
  • Complete work in occupied or vacant residence hall and dining spaces
  • Demonstrate and role model exceptional customer service
  • Promote and participate in a collaborative team environment
  • Maintain and implement prescribed cleaning standards
  • Provide support and assist as needed in the implementation of plans and procedures in the event of an emergency

Work Schedule:
  • Multiple vacancies may be available
  • 1st shift position(s): Typical schedule is 7:30am - 4:00pm, Monday through Friday, 8-hour shifts, for total of 40 hours per week. Some positions include scheduled shifts every other weekend. Some flexibility may be possible for scheduled days, work hours, and shift lengths.
  • 2nd shift position(s): Typical schedule is 3:00pm-1:30am, 4 days per week, 10-hour shifts, for a total of 40 hours per week, including rotating holidays and shifts every other weekend. Some flexibility may be possible for scheduled days and work hours.

Work schedule will be set with selected finalist(s) at time of offer. Schedule alterations as operations and position expectations demand.
University Housing Facilities provides a great work environment with supervisors who care about each individual on their team. As a part of UW-Madison, we also offer excellent UW benefits like competitive insurances and generous paid time off, professional development opportunities like Workplace English classes, and the State of Wisconsin retirement pension plan.
Key Job Responsibilities:
  • Maintains organization of supply areas and equipment, documents inventory, and requests additional supplies as needed
  • Documents and reports repairs, violations, and pest control needs
  • Utilizes basic equipment and supplies to clean assigned facility areas and remove waste and recyclables
  • Assists residents and guests with event setup and take down
  • Monitors and secures facility interior and exterior entrances and reports issues to appropriate entities
  • Prepares, services, and/or maintains residence hall and dining facilities for residents and guests
  • Maintains clean and clear walkways to ensure they are free of debris, litter, snow, and ice

Department:
Division of University Housing, University Housing Facilities
Housing Facilities is part of the Division of University Housing at the University of Wisconsin-Madison. Our team is responsible for the full spectrum of two distinct facilities operations, which include housekeeping, mechanical maintenance, infrastructure repairs and renewal, and long-term capital planning, for both undergraduate students and graduate students and their families living with us. As a student service organization, Housing Facilities advances the university's mission by delivering safe, well-maintained living and learning environments.
The Residence Halls, consisting of 30 buildings and 2 million square feet, houses approximately 8,000 undergraduate students during the academic year and welcomes more than 18,000 conference and program guests each summer. In addition to living spaces, our operations support a wide range of programs and functions, including classrooms, office spaces, dining and culinary operations, marketplace venues, meeting rooms, and event spaces.
University Apartments provides housing to an average of 2,500 residents in 1,240 apartments, serving a diverse community of graduate students, staff, and their families. The University Apartments community is located on over 80 acres of greenspace and also includes a large community center with a Housing-operated licensed early childhood education program.
While most of our front-line staff and supervisors are hired with a primary unit location to serve residents and guests, specific to their role, our facilities team is committed to remaining flexible enough to support each other and our operations as needed throughout the year.
Compensation:
$17.51/hour with a competitive retirement and benefits package, including vacation, holidays, and paid time off. Benefits information can be found at (https://hr.wisc.edu/benefits/). This is a full-time position.
University Staff also earn additional money when working at night (6:00pm to 6:00am) and on weekends (Saturday and Sunday). Additional $2.50/hour for nighttime work on weekdays, up to $2.50/hour for daytime weekend work, and up to $3.30/hour for nighttime weekend work.
Current UW-Madison employees may be eligible to be hired up to their current rate of compensation, based on qualifications.
Preferred Qualifications:
  • 3 months of previous cleaning, custodial, hospitality, or related experience
  • 6 months of previous continuous employment

Some University Housing Custodian positions may have additional requirements including:
  • English proficiency with the ability to speak, read, write, and understand verbal instructions
  • A valid driver's license, or a valid driver's license which meets UW Risk Management standards

How to Apply:
Please submit either a resume or a University Housing work history document within the online application system. We are only able to consider completed application materials submitted by the deadline date. The University Housing Work History document is available to download at: https://www.housing.wisc.edu/jobs/career/.
Interpretation is available during the interview process, if needed.
Candidates who apply for this position may be considered for other or future vacancies within this title, including those which may have a different work schedule and/or requirements from this vacancy.
Additional Information
This position has been identified as a position of trust with access to vulnerable populations.The selected candidate will be required to pass an initial criminal background check to be eligible for employment and then every four years thereafter.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.
University Housing may communicate with you about your application status using a text messaging service. To opt-out please reply "STOP" to text messages received or contact University Housing HR at hr@housing.wisc.edu or 608-262-2766. Message and data rates may apply.
Contact Information:
University Housing Human Resources, hr@housing.wisc.edu, 608-262-2766
Relay Access (WTRS): 7-1-1. SeeRELAY_SERVICEfor further information.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
The University of Wisconsin-Madison is an Equal OpportunityEmployer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.
To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

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About University of Wisconsin

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The University of Wisconsin, based in Madison, WI, US, functions in the educational industry and is a renowned and respected institution for higher education. Its official website is wisc.edu. Established in 1848, this public research university is recognized globally for its innovative approach to education, research, creativity, and public service. It embodies a strong commitment to academic freedom and academic excellence. As a major contributor to the Wisconsin Idea, it aims to accomplish its mission of generating well-rounded individuals who will contribute substantially to society, the local community, and the global economy.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Madison, WI, US

Year founded

2005