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Houseman - University of Detroit Mercy

Detroit, MI · On-site

$12.75 - $16/hr

Maintain high standards of quality in food production, sanitation, and kitchen safety practices. Job Responsibilities * Prepare quality food and baked goods according to a planned menu * Prepare a ...

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What is the University of Detroit Mercy?

The University of Detroit Mercy is a private, Catholic university located in Detroit, Michigan. It was founded in 1877 and is sponsored by both the Society of Jesus (Jesuits) and the Sisters of Mercy. The university offers a wide range of undergraduate, graduate, and professional degree programs in fields such as law, engineering, business, health professions, and liberal arts. Known for its commitment to service and social justice, Detroit Mercy provides students with a values-based education and opportunities for community engagement.

What are some typical collaborative projects or initiatives that staff at the University of Detroit Mercy participate in?

Staff at the University of Detroit Mercy often collaborate on interdisciplinary projects that support student success, community engagement, and institutional growth. These might include working with faculty on academic support initiatives, partnering with student services to enhance campus life, or joining committees focused on diversity and inclusion. Teamwork is highly valued, and cross-departmental collaboration provides opportunities for professional development and networking within the university. Participating in such projects can also help staff members build skills that support career advancement within higher education.

What are the key skills and qualifications needed to thrive as a University of Detroit Mercy faculty member, and why are they important?

To thrive as a faculty member at the University of Detroit Mercy, you generally need an advanced degree in your field, subject matter expertise, and a strong track record in teaching or research. Familiarity with learning management systems (such as Blackboard or Canvas), digital collaboration tools, and accreditation standards is typically required. Strong communication, mentorship, and organizational skills help faculty engage students and contribute to a positive academic community. These skills and qualifications are essential for delivering high-quality education, supporting student success, and advancing the university’s academic mission.
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Infographic showing various University Of Detroit Mercy job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Appointment/Receptionist Manager

University of Detroit Mercy

Detroit, MI • On-site

$16.25 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

University Of Detroit Mercy rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

531st of 617 rated colleges and universities

Job description

Job Type
Full-time
Description
Job ID
AF9522-0618-1903
Position Classification
FT Administrator
Position Summary
Supervise Graduate Clinic Coordinators (Periodontics, Oral Surgery, AEGD) ADP Coordinator, Pediatric Coordinator, Telecommunication, and Reception.
Essential Duties and Responsibilities
Supervising the Telecommunications:
  • Monitor patient calls to assure patients are greeted in a friendly and professional manner.
  • Monitor patient calls to confirm patients are receiving accurate information.
  • Assure appointments are scheduled correctly with the provider and clinic.
  • Assure staff is correcting patient information based on reports (patient unsubscribed and blank or incorrect number) provided by Easy Market.
  • Ensure staff is following script when scheduling screening appointments.
  • Assure staff is following protocol for pre-registration and the patient information is accurate.

Supervising the Reception:
  • Assure patients and visitors are greeted in a friendly and professional manner.
  • Assure patients of record are encouraged to use Kiosk for check-in.
  • Assure patients are receiving accurate information.
  • Assure staff is following protocol for new patient's appointments.

Supervising Staff:
  • Ensure staff is following the Dental Center attendance policy.
  • Ensure there is adequate coverage for daily operations in the coordinator clinics, telecommunications, and reception areas.
  • Hire, train, discipline and dismiss staff as necessary.
  • Review and approve time cards.

Supervising Coordinators:
  • Assure patients and visitors are greeted in a friendly and professional manner.
  • Assure patients appointments are scheduled accurately.
  • Assure patients calls are returned in a timely manner.
  • Assure patients are signing treatment plans before treatment and receiving accurate information related to their planned treatment.

Administrative Responsibilities:
  • Assist with schedules (Graduate Clinics, Emergency, and Screening).
  • Medical consults for clinics (Graduate and Undergraduate Clinics).
  • Assist with the financial staff when needed.

Requirements
Minimum Qualifications
  • Education: A College Degree.
  • Experience: Five years to seven years (Equivalent combination of education and employment).

Knowledge, Skills, and Abilities
  • Thorough knowledge of dental procedures.
  • Organizational skills.
  • Previous supervisory experience.
  • Strong communication skills.
  • Strong Problem solving skills.
  • Ability to motivate and build a quality team.

Physical Requirements
Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).
Work Environment
Regular exposure to favorable conditions such as those found in a normal office.
Salary/Pay Information
Commensurate with Experience
Anticipated Schedule
Monday- Friday, 8:30 a.m. - 5:00 p.m.
Employee Benefits
At the University of Detroit Mercy we continually strive to provide a high-quality, comprehensive benefits package to our valued employees. We offer our employees the following:
• Medical -
o Three health plans to choose from with a large national provider network
• Dental -
o UDM's School of Dentistry, discounted to you and your dependents
o Option to purchase additional dental plan through Sun Life
• Vision -
o UDM's School of Optometry, discounted to you and your dependents
o Option to purchase additional vision plan through Heritage
• Health Savings Account and Flexible Spending Account options
• Employee Assistance Program -
o Provided to everyone in your household
• Short-Term and Long-Term Disability
• Life and AD&D -
o One times base salary up to a hundred thousand dollars
• Option to purchase additional life insurance, accident insurance, and/or critical illness insurance
• Tuition Remission Benefit for you, your spouse, and children
• Retirement Plan -
o UDM provides matches up to 8%
Michigan's largest, most comprehensive private University, University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Sisters of Mercy and Society of Jesus. Detroit Mercy seeks qualified candidates who will contribute to the University's mission, diversity, and excellence of its academic community. University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.

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