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Universal Service Representative Jobs (NOW HIRING)

First Bank Richmond

Universal Banker I

Piqua, OH

$16.50 - $20.50/hr

In general, Universal Banker I will assist in leading the branch CSR team by taking on transactions that require elevation and by using their experience as a developmental tool. Essential ...

First Bank Richmond

Universal Banker I

Piqua, OH · On-site

$16.50 - $20.50/hr

In general, Universal Banker I will assist in leading the branch CSR team by taking on transactions that require elevation and by using their experience as a developmental tool. Essential ...

Apple Bank

Universal Banker

Sag Harbor, NY

$21.98 - $35.72/hr

... of Customer Service Representative and Teller, providing branch leadership with the ability to ... The Universal Banker also provides sales and service support to the branch by acquiring new clients ...

Apple Bank

Universal Banker

Mohegan Lake, NY

$21.98/hr

... of Customer Service Representative and Teller, providing branch leadership with the ability to ... The Universal Banker also provides sales and service support to the branch by acquiring new clients ...

Apple Bank

Universal Banker

Locust Valley, NY

$40K - $65K/yr

... Universal Banker (UB) acts as a full service, single point of contact for Apple Bank clientele by ... of Customer Service Representative and Teller, providing branch leadership with the ability to ...

Apple Bank

Universal Banker

Sea Cliff, NY

$21.98/hr

... Universal Banker (UB) acts as a full service, single point of contact for Apple Bank clientele by ... of Customer Service Representative and Teller, providing branch leadership with the ability to ...

Apple Bank

Universal Banker

Brooklyn, NY

$21.98/hr

... of Customer Service Representative and Teller, providing branch leadership with the ability to ... The Universal Banker also provides sales and service support to the branch by acquiring new clients ...

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How much do universal service representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for universal service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Universal Service Representative, and why are they important?

To thrive as a Universal Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes notary or teller certifications are typically required. Excellent communication, problem-solving abilities, and a positive attitude make individuals stand out in this role. These skills ensure efficient transaction processing, customer satisfaction, and the ability to handle a variety of banking needs in a professional environment.

What are some common challenges faced by Universal Service Representatives in balancing customer service with administrative duties?

Universal Service Representatives often juggle multiple responsibilities, such as assisting customers, processing transactions, and handling administrative tasks like account management and documentation. One common challenge is efficiently prioritizing duties during peak hours while maintaining accuracy and a high standard of customer service. Team collaboration and effective communication with supervisors and colleagues can help manage workloads and ensure all tasks are completed on time. Proactive organization and adaptability are key to thriving in this multifaceted role.

What is a Universal Service Representative?

A Universal Service Representative (USR) is a customer service professional typically found in banks, credit unions, and other financial institutions. Their primary role is to assist customers with a wide range of services, such as opening accounts, processing transactions, answering questions, and resolving issues. USRs are trained to handle various tasks, making them versatile team members who can provide both teller and personal banking support. This flexibility allows institutions to offer efficient and seamless service to their clients. Universal Service Representatives play a key role in ensuring customer satisfaction and maintaining smooth daily operations.
More about Universal Service Representative jobs
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Universal Service Representative jobs near you
Infographic showing various Universal Service Representative job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 4% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.
Universal Banker I

Universal Banker I

First Bank Richmond

Piqua, OH

$16.50 - $20.50/hr

Other

Posted 11 days ago

Job description

Description

Position Summary

Universal Banker I will serve as the face of the Bank at our retail branches. Universal Banker I will maintain long-standing customer relationships and effectively generate new relationships within our community markets. In addition to handling day-to-day deposits and withdrawals, Universal Banker I will be responsible for opening new deposit account and establishing IRAs, as needed. In general, Universal Banker I will assist in leading the branch CSR team by taking on transactions that require elevation and by using their experience as a developmental tool. 

Essential Responsibilities

  • Provide excellent customer service
  • Open and maintain deposit accounts and IRAs
  • Process customer financial transactions
  • Address customer inquiries regarding all deposit products and account information
  • Maintain knowledge of new account policies and procedures
  • Verify cash shipments and accurately balance the vault
  • Maintain and accurately balance cash drawer
  • Promote and cross-sell Bank products and services
  • Achieve and maintain 80% of individual sales goal
  • Assist CSR I and CSR II with customer interactions and make decisions, as needed
  • Build and maintain a customer portfolio through the Sales Management CRM system
  • Maintain branch audit logs
  • Balance branch via TellerInsight
  • Balance and troubleshoot ATM
  • Participate in community involvement initiatives
  • Other administrative duties, as directed

Competencies & Qualifications

  • High School diploma or equivalent required
  • 1-3 years Universal Banker experience, including new accounts and IRAs
  • Acute detail orientation with demonstrated record of accuracy
  • Previous cash handling 
  • Ability to prioritize tasks quickly and appropriately
  • Strong interpersonal communication skills
  • Customer service orientation 
  • Ability to proactively solicit new business
  • Ability to work at multiple branches, as needed and assigned 
  • Strong working knowledge and ability with Microsoft Office and web-based programs

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