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Universal Service Representative Jobs (NOW HIRING)

First Bank Richmond

Universal Banker I

Piqua, OH

$16.50 - $20.50/hr

In general, Universal Banker I will assist in leading the branch CSR team by taking on transactions that require elevation and by using their experience as a developmental tool. Essential ...

First Bank Richmond

Universal Banker I

Piqua, OH · On-site

$16.50 - $20.50/hr

In general, Universal Banker I will assist in leading the branch CSR team by taking on transactions that require elevation and by using their experience as a developmental tool. Essential ...

Apple Bank

Universal Banker

Mohegan Lake, NY

$21.98/hr

... of Customer Service Representative and Teller, providing branch leadership with the ability to ... The Universal Banker also provides sales and service support to the branch by acquiring new clients ...

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How much do universal service representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for universal service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Universal Service Representative typically earns less than $10,000 per month; high earnings in this role usually require extensive experience or commission-based pay. Jobs that can reach $10,000 monthly without a degree often include sales, real estate, or certain entrepreneurial ventures, but they generally depend on skills, performance, and market conditions.

What is a Universal Service Representative?

A Universal Service Representative (USR) is a customer service professional typically found in banks, credit unions, and other financial institutions. Their primary role is to assist customers with a wide range of services, such as opening accounts, processing transactions, answering questions, and resolving issues. USRs are trained to handle various tasks, making them versatile team members who can provide both teller and personal banking support. This flexibility allows institutions to offer efficient and seamless service to their clients. Universal Service Representatives play a key role in ensuring customer satisfaction and maintaining smooth daily operations.

How can I make 2000 a week working from home?

A Universal Service Representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and providing excellent customer service. Increasing income may involve gaining specialized skills, certifications, or working for companies that offer commission or incentive-based pay structures. Flexibility and experience in remote communication tools are also important factors.

What are some common challenges faced by Universal Service Representatives in balancing customer service with administrative duties?

Universal Service Representatives often juggle multiple responsibilities, such as assisting customers, processing transactions, and handling administrative tasks like account management and documentation. One common challenge is efficiently prioritizing duties during peak hours while maintaining accuracy and a high standard of customer service. Team collaboration and effective communication with supervisors and colleagues can help manage workloads and ensure all tasks are completed on time. Proactive organization and adaptability are key to thriving in this multifaceted role.

What are the key skills and qualifications needed to thrive as a Universal Service Representative, and why are they important?

To thrive as a Universal Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes notary or teller certifications are typically required. Excellent communication, problem-solving abilities, and a positive attitude make individuals stand out in this role. These skills ensure efficient transaction processing, customer satisfaction, and the ability to handle a variety of banking needs in a professional environment.

Is CSR a good entry level position?

A Customer Service Representative (CSR) position is often considered a good entry-level job because it requires minimal prior experience and helps develop communication, problem-solving, and customer management skills. It can serve as a stepping stone to higher roles in sales, management, or specialized customer support, often with opportunities for on-the-job training and certifications. However, job responsibilities can vary by employer, and some positions may require specific technical knowledge or language skills.

What is a universal member service representative?

A universal member service representative is a customer service professional who handles a wide range of member inquiries, account issues, and service requests for a company or organization. They often work in call centers or service environments, requiring strong communication skills and knowledge of company policies and systems.
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Universal Service Representative jobs near you
Infographic showing various Universal Service Representative job openings in the United States as of June 2026, with employment types broken down into 45% Full Time, 18% Part Time, 14% Temporary, and 23% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.
Universal Member Service Representative

Universal Member Service Representative

Members 1st Federal Credit Union

Macungie, PA • On-site

Other

Posted 22 days ago

Members 1st Federal Credit Union rating

8.9

Company rating: 8.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Overview
When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly-a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.
Responsibilities
The Universal Member Service Representative supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio. The role will assist members in establishing and answering questions around new accounts, lending, account maintenance/review and support services. The Universal Member Service Representative will ensure compliance and credit union standards, as well as supporting internal branch growth and service by executing lobby engagement. In addition, the role will ensure compliance through the adherence of all credit union policies/procedures. The role will demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options.
The Universal Member Service Representative will be expected to support lobby engagement and work with members to transition interactions from transactional to consultative. The Member Service Representative may be asked to take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.
SKILLS
• Ability to promote products and services to meet customer needs in a retail, financial services or equivalent environment
• Excellent communication and interpersonal skills
• Attention to detail and accuracy
• Thorough knowledge of credit union products, services, policies and procedures
• Cash handling skills
• Strong ability to successfully recognize and offer sales opportunities
• Advanced analytical and problem-solving skills
• Advanced organizational and time management skills
• Ability to lead, take charge and offer opinions and direction
• Familiarity with PCs and applicable software
COMPETENCIES
• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving
WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
Qualifications
1-3 years of related experience
Does this position require a valid Drivers License?
No
Education Level
General and business knowledge equivalent to a high school diploma
About Us
At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.
Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Join a company that grows with you - personally and professionally
Equal Opportunity Employer
Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compensation Overview
We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.
The minimum salary for this position is:
$20.67/hr+

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