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Universal Call Center Agent Jobs (NOW HIRING)

KeyStaff

Call Center Agent

Pompano Beach, FL

$14 - $18.50/hr

Bilingual Call Center Agent / Healthcare Call Center Representative Work Location: On-site Pompano Beach Schedule: Monday- Friday 8:00 am-5:00 pm Pay Rate: $18.00 MUST HAVE: * Minimum 1 year of Sales ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

AYS

Call Center Agent

Atlanta, GA · Remote

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

Wolfe Eye Clinic

Call Center Agent

Marshalltown, IA

$14 - $18.25/hr

Call Center Agent Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty ...

WOLFE EYE CLINIC MASTER

Call Center Agent

Marshalltown, IA · On-site

$14 - $18.25/hr

Call Center Agent Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty ...

Confident Staff Solutions

Call Center Agent

Columbus, GA

$13.50 - $17.75/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

Confident Staff Solutions

Call Center Agent

Augusta, GA

$14 - $18.50/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

Calm Water and Bath

Call Center Agent

Cherry Hill, NJ · On-site

$40K - $70K/yr

Our full-time or part-time Call Center Agent earns $40,000-$70,000 per year , including hourly, salary, and base + commission options. BENEFITS : * Paid time off (PTO) * Bonuses * Growth ...

Confident Staff Solutions

Call Center Agent

Savannah, GA

$14 - $18.50/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

AtWork!

Call Center Agent -START

Sacramento, CA

$17.50 - $18/hr

Part Time Call Center Agent We are looking for a part time call center agent in the Natomas area. Multiple positions available! This role is part time (4-6 hour shift varies) days: Monday-Friday ...

Confident Staff Solutions

Call Center Agent

Macon, GA

$14.50 - $19/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE (Sales Office) - Muncie, Indiana Reports to: TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week ...

BCforward

Call Center Agent

Knoxville, TN

$14.25 - $18.75/hr

The Call Center Agent will support a health care client and take calls from individuals wishing to opt out of an upcoming data exchange. * The Call Center agent will ask the caller a series of ...

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How much do universal call center agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for universal call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Universal Call Center Agent, and why are they important?

To thrive as a Universal Call Center Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and basic computer applications is typically required. Outstanding active listening, patience, and adaptability help agents deliver exceptional customer experiences and handle diverse inquiries. These skills and qualities are crucial for efficiently resolving customer issues and maintaining high satisfaction in a fast-paced environment.

How does a Universal Call Center Agent typically handle transitioning between different types of customer inquiries throughout the day?

Universal Call Center Agents are often expected to manage a wide range of customer inquiries, from technical support to billing questions, sometimes within the same shift. To handle these transitions smoothly, agents rely on comprehensive training, detailed knowledge bases, and strong multitasking skills. It's common to use scripts and decision trees to quickly adjust to various call types, while teamwork and supervisor support are crucial for addressing more complex or unfamiliar issues. This dynamic environment helps agents develop versatility and offers valuable experience for career growth within customer service.

What are Universal Call Center Agents?

Universal Call Center Agents are customer service professionals trained to handle a wide range of inquiries and tasks for various products or services, often within a single company or across multiple clients. They are skilled in managing both inbound and outbound calls, assisting with customer questions, troubleshooting issues, processing orders, and providing information. Their versatility allows them to adapt to different scenarios, making them valuable assets in dynamic call center environments. Universal Call Center Agents must have excellent communication, problem-solving, and multitasking abilities to deliver effective customer support.
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What job categories do people searching Universal Call Center Agent jobs look for? The top searched job categories for Universal Call Center Agent jobs are:
Universal Call Center Agent jobs near you
Infographic showing various Universal Call Center Agent job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Call Center Agent

Call Center Agent

KeyStaff

Pompano Beach, FL

$14 - $18.50/hr

Full-time

Posted 15 days ago

Job description

Bilingual Call Center Agent / Healthcare Call Center Representative
Work Location: On-site Pompano Beach
Schedule: Monday- Friday 8:00 am-5:00 pm
Pay Rate: $18.00

MUST HAVE:
  • Minimum 1 year of Sales or Collections experience (required)
  • Minimum 1 year of Call Center experience, specifically outbound calling
  • Minimum 1 year of Customer Service experience
    Position Summary
    The Call Center Agent serves as the primary coordinator for scheduling appointments between clinical staff and patients or health plan members. This role is responsible for managing a high volume of outbound calls to schedule clinical appointments in homes or healthcare facilities. The ideal candidate is experienced in outbound calling, thrives in a fast-paced environment, and demonstrates strong communication skills while keeping patient and member needs at the center of every interaction.
    Key Responsibilities
    Conduct high-volume outbound calls to patients and members to schedule clinical appointments
    Coordinate appointment scheduling between clinical staff and patients or facilities
    Manage cancellations, reschedules, and last-minute scheduling conflicts efficiently
    Follow call scripts while confidently overcoming objections and presenting value propositions
    Maintain accurate documentation and updates within CRM and scheduling systems
    Meet or exceed individual performance metrics (KPIs), including call volume and appointment set rates
    Adhere to workforce management (WFM) schedules and performance expectations
    Provide professional, compassionate, and patient-focused customer service
    Collaborate with internal teams to ensure seamless care coordination
    Required Qualifications
    Minimum 1 year of Sales or Collections experience (required)
    Minimum 1 year of Call Center experience, specifically outbound calling
    Minimum 1 year of Customer Service experience
    Strong computer literacy with the ability to navigate multiple systems simultaneously
    Experience with Microsoft Office Suite, Five9, and Salesforce (CRM) preferred
    Understanding of performance metrics (KPIs) and the ability to meet or exceed targets
    Excellent verbal communication and active listening skills
    Comfortable working in a fast-paced, performance-driven environment
    Experience with workforce management (WFM), schedule adherence, and performance management practices
    Proven ability to work with scripts, overcome objections, and effectively communicate value propositions

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