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Union Representative Jobs in Alberta (NOW HIRING)

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Union Representative information

What is a union representative?

Union Representatives are individuals elected or appointed by members of a labor union to advocate on their behalf in the workplace. They act as a liaison between employees and management, helping to resolve workplace issues, negotiate collective bargaining agreements, and ensure that workers' rights are protected. Union Representatives also educate members about their rights, assist with grievances, and support fair working conditions. Their primary goal is to represent the interests of employees and promote a safe and equitable work environment.

What are some common challenges a union representative might face when balancing member interests and organizational policies?

Union Representatives often need to navigate the delicate balance between advocating for their members' needs and working within the constraints of organizational policies and collective bargaining agreements. This can involve mediating disputes, addressing grievances, and ensuring open communication between employees and management. Successfully managing these challenges requires strong negotiation, interpersonal, and problem-solving skills, along with a thorough understanding of labor laws and workplace regulations. Building trust with both union members and management is key to effectively representing employee interests while maintaining productive relationships.

What are the key skills and qualifications needed to thrive as a union representative, and why are they important?

To thrive as a Union Representative, you need a comprehensive understanding of labor laws, negotiation tactics, and collective bargaining processes, often supported by experience in labor relations or a related field. Familiarity with grievance tracking systems, contract management software, and relevant certifications such as labor relations or mediation training is also valuable. Outstanding interpersonal skills, active listening, and the ability to communicate persuasively help build trust and effectively advocate for members. These competencies are crucial for successfully representing workers' interests, resolving disputes, and ensuring fair workplace practices.

What is the difference between Union Representative vs Shop Steward?

AspectUnion RepresentativeShop Steward
CredentialsTypically requires knowledge of labor laws, union policies, and sometimes certifications in labor relationsOften has similar credentials, with additional training specific to the workplace or union
Work EnvironmentWorks across multiple workplaces or regions, representing the union at a broader levelOperates mainly within a specific workplace or department
Employer & Industry UsageUsed across various industries to represent union members at a higher levelPrimarily found within specific workplaces, acting as a liaison between workers and management

Both roles involve advocating for union members, but the Union Representative typically operates at a broader, more strategic level, while the Shop Steward focuses on day-to-day issues within a specific workplace.

Do union representatives get paid?

Yes, union representatives are typically paid employees who receive a salary or hourly wage for their work. Compensation varies depending on the union, industry, and experience, and some representatives may also receive benefits such as health insurance and retirement plans.

How do you become a union representative?

To become a union representative, individuals typically need to be members of the union and have experience or knowledge of the workplace. Many unions require candidates to demonstrate leadership skills, attend training sessions, and be elected or appointed by union members. Strong communication and understanding of labor laws are also important for the role.

How much do union representatives get paid?

Union representatives typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, location, and the union's size. Salaries can vary based on industry and whether the role is full-time or part-time, with some earning additional benefits such as health insurance and retirement plans.

What are the most commonly searched types of Representative jobs in Alberta?

The most popular types of Representative jobs in Alberta are:

What job categories do people searching Union Representative jobs in Alberta look for?

The top searched job categories for Union Representative jobs in Alberta are:

Union Representative jobs near you
Infographic showing various Union Representative job openings in Alberta as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution.

Member Experience Advisor - Lomond (Casual)

Connect First Credit Union

Lomond, AB • On-site

Part-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join Servus Credit Union - Canada’s Largest Credit Union!

We are hiring for a Casual Member Experience Advisor to join our Lomond Branch!

Posting closes: August 10th, 2026

Employment Status: Casual

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters. 

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money. 

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you. 

 Join Servus and discover a better way to work. 

The Member Experience Advisor role acts as the first line of support as members work towards their financial goals. This role is responsible for providing exceptional member service by completing transactional banking services that are right for every member, providing solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth objectives.

What You'll be Doing:

  • Provides exceptional member service that builds trust through responsive service and support to deliver what is right for every member, while balancing the interests of the credit union.
  • Processes a variety of cash and non-cash member service transactions including deposits, withdrawals, payments, account updates, balances, money orders, credit card advances, calculations of foreign and domestic exchanges, cheque cashing, electronic funds transfers, and account closures.
  • Pursues and generates sales referrals by proactively promoting Servus products and services to members and potential members by analyzing their needs; clearly explains potential solutions and the benefits to the member; records all referrals and forwards to the appropriate internal personnel.
  • Builds trust with members, resolves routine problems with member accounts and refers complex questions to the appropriate internal personnel.
  • Applies policies and procedures in daily activities to meet safety, legal and privacy requirements.
  • Accountable for area security and internal security audits.
  • Educates and demonstrates to members how to use other service delivery channels such as digital and self-serve with the goal of making it easy.
  • Provides support to other branch team members such as making outgoing calls to members, composing routine member correspondence and reports, completing compliance and/or audit activities, completing end-to-end processes related to ATM and night deposits, reconciling branch reports (dependent on branch location), etc.
  • Assists with opening/closing duties such as balancing of branch daily transmittals, reconciling ATM and night deposit contents, and provides support in administering branch cash services with the associated risk management and control policies.
  • Acts as joint custodian on specified combinations; rents, controls, and provides access to safety deposit boxes; maintains related records.
  • Maintains up-to-date knowledge of all credit union products and services in order to foster business development through service excellence and product knowledge.
  • Promotes and participates in branch campaigns and initiatives.

What you Bring:

  • 1-year experience in a customer service or administration role.
  • Sales experience an asset.
  • Grade 12 diploma or equivalent.
  • An equivalent combination of education and experience may also be considered.
  • Good computer skills; able to pick up new and existing programs related to the job quickly.
  • Good communication skills; both written and verbal.
  • Ability to problem solve, organize and multi-task.
  • Good customer service orientation.
  • Attention to detail.
  • Aptitude for numbers, with fast and accurate data entry skills.
  • Good financial literacy.
  • Good investigative skills for uncovering member needs.

Why Servus?  

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as: 

  • Competitive compensation including performance-based incentive pay and profit share 
  • Training & Development Opportunities 
  • Career Advancement Potential Flexible work options 
  • Meaningful work towards individual and corporate goals 
  • Opportunities to get involved and give back through an employee volunteer program 

          At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

          What happens next?

          We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted. 

          At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

          Qualified applicants are invited to apply online.

          We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted. 

          #indh

          Apply