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Union Customer Service Jobs in Tennessee (NOW HIRING)

HMG Careers

Remote Customer Service and Sales

Jackson, TN · Remote

$69K/yr

Unionized position with stock options * Comprehensive benefits package including medical, dental ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Tjx

Loss Prevention Customer Service Associate

Franklin, TN · On-site

$13.50 - $17.10/hr

Grow Your Career Supports a positive customer shopping experience and maintains a strong store ... union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) ...

Tjx

Retail Customer Service Supervisor FT

Brentwood, TN · On-site

$14.50 - $15/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) ...

Tjx

Retail Customer Service Supervisor PT

Brentwood, TN · On-site

$14.50 - $15/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) ...

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Showing results 21-40

All JobsUnion Customer Service JobsUnion Customer Service Jobs in Tennessee

Union Customer Service information

See Tennessee salary details

$8

$17

$24

How much do union customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for union customer service in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is a union customer service representative?

Union Customer Service representatives are professionals who assist members of labor unions by addressing their inquiries, resolving issues related to union benefits, membership, and contracts, and providing information about union policies. They act as a bridge between union members and union leadership, ensuring that members' concerns are heard and addressed in a timely manner. Their role often includes answering questions about dues, grievances, workplace rights, and helping members navigate union processes. Excellent communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a union customer service representative?

To thrive as a Union Customer Service Representative, you need strong communication skills, problem-solving abilities, and a good understanding of union policies and member benefits, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and union-specific databases is typically required. Exceptional interpersonal skills, patience, and conflict resolution abilities help representatives effectively address member concerns and foster trust. These competencies are crucial for ensuring member satisfaction, maintaining positive labor relations, and efficiently resolving issues within the union context.

How does being part of a union impact the daily work and responsibilities of a customer service representative?

Being part of a union as a customer service representative often means enjoying clearer work guidelines, structured breaks, and standardized processes for addressing workplace concerns. Union membership can also foster a collaborative environment, as representatives may participate in regular meetings to discuss workplace issues or improvements. Additionally, unions often provide support in resolving conflicts and negotiating benefits, giving employees a stronger collective voice. This can lead to a more supportive work environment and opportunities to contribute to positive changes in company policies.

What is the difference between Union Customer Service vs Customer Service Representative?

AspectUnion Customer ServiceCustomer Service Representative
CredentialsMay require union membership or specific union certificationsTypically requires high school diploma or equivalent; certifications vary by industry
Work EnvironmentUnionized workplaces, often in public sector or large corporationsVarious industries, including retail, telecom, and finance
Employer & Industry UsageEmployers with unionized staff, such as government agencies or large unionsBroadly used across private and public sectors
Search & Comparison IntentPeople comparing unionized roles with non-union roles in customer serviceIndividuals seeking customer service roles or career info

Union Customer Service roles typically involve union membership and work in unionized environments, often with additional benefits and protections. Customer Service Representatives work across various industries with diverse employer types, focusing on customer interaction without necessarily union affiliation.

How do I get a job working for a union customer service?

To work as a union customer service representative, you should gain experience in customer service roles, develop strong communication skills, and understand union policies and labor laws. Many positions require a high school diploma or equivalent, and some may prefer or require relevant certifications or union membership. Applying through union websites, job boards, or directly contacting union offices can help you find available positions.

What are the most commonly searched types of Customer Service jobs in Tennessee?

The most popular types of Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Union Customer Service jobs?

Cities in Tennessee with the most Union Customer Service job openings:

Union Customer Service jobs near you
Infographic showing various Union Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Financial Service Trainee - Knoxville, TN - Customer Service

My LSI

Knoxville, TN • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Customer Service - Financial Service Representative - Full-Time Schedules - 1st Shift Available - Saturday or Sunday Required!
Compensation: $17.00 an hour, plus (weekend and holiday) - Shift Differentials of +$5 an hour on weekends! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify.
Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs.
DESCRIPTION
In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back.
Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need.
Competencies:
  • Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner.
  • Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data.
  • Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues.
  • Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal.

Essential Job Functions/Qualifications
  • Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred
  • Proficient typing, listening, computer, and reading skills
  • Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays
  • Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details
  • Excellent problem-solving skills with the ability to multi-task
  • Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and
    temperament of the caller
  • Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions
  • Professional and upbeat attitude that thrives in a fast-paced environment
  • Desire and ability to provide excellent customer service on every interaction
  • Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher

Work From Home:
Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required.
EDUCATION
High school/GED or better (minimum)
OUR BENEFITS INCLUDE:
  • Paid Training
  • Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays
  • Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions
  • Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements
  • Relaxed dress environment
  • Generous Paid Time Off - rest and relaxation!
  • Year-round employee appreciation events and online recognition award program - you are awesome!
  • Free Coffee at all LSI facility locations
  • Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk)
  • Life and Disability Insurance
  • Pet Insurance
  • Paid Volunteer Time Off - give back to your community!
  • Educational Assistance and Employee-Assistance-Program
  • 401k/Profit Sharing with Safe Harbor Match
  • Growth opportunities - 90% of leadership positions are filled from within!

Apply ONLINE at www.belivelsi.com!
Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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