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How much do unified communication jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for unified communication in the United States is $53.34, according to ZipRecruiter salary data. Most workers in this role earn between $42.79 and $64.66 per hour, depending on experience, location, and employer.

What is a unified communication?

Unified Communication (UC) jobs involve managing and maintaining systems that integrate various communication methods within an organization, such as voice, video, messaging, and collaboration tools. Professionals in this field work with technologies like VoIP, video conferencing, instant messaging, and email platforms to ensure seamless communication and collaboration. They may be responsible for setting up, troubleshooting, and optimizing unified communication solutions to improve business efficiency and connectivity. Common job titles include UC Engineer, UC Architect, and UC Support Specialist.

What are the key skills and qualifications needed to thrive as a unified communication specialist, and why are they important?

To thrive as a Unified Communications Specialist, you need expertise in networking, VoIP technologies, and telecommunications, often backed by a degree in IT or related certifications like Microsoft Teams or Cisco Collaboration. Proficiency with platforms such as Microsoft Teams, Zoom, Cisco Webex, and experience in configuring unified messaging systems are typically required. Strong problem-solving abilities, communication skills, and adaptability help you address user needs and coordinate with IT teams effectively. These skills ensure seamless communication infrastructure, minimize downtime, and enhance organizational productivity.

What are some common challenges faced by professionals in unified communication roles, and how can they be addressed?

One common challenge in Unified Communication (UC) roles is ensuring seamless integration and compatibility among diverse communication tools, such as VoIP, video conferencing, messaging platforms, and collaboration suites. This often requires strong troubleshooting skills and up-to-date technical knowledge. Additionally, professionals must balance security concerns with user accessibility, making it important to stay current with best practices and compliance standards. Effective collaboration with IT, network, and security teams is crucial for resolving issues quickly and maintaining optimal system performance.

What is the difference between Unified Communication vs Network Administrator?

AspectUnified CommunicationNetwork Administrator
Primary RoleIntegrating communication tools like voice, video, messaging, and conferencingManaging and maintaining computer networks and infrastructure
Required SkillsVoIP, collaboration platforms, network basics, troubleshootingNetwork protocols, security, hardware, and software management
Work EnvironmentIT departments, communication teams, tech supportData centers, corporate IT teams, network operations
CertificationsCCNA, CompTIA Network+, Cisco Collaboration certificationsCCNA, CompTIA Network+, Cisco CCNP

While both roles involve technical skills and network knowledge, Unified Communication specialists focus on integrating and managing communication tools, whereas Network Administrators oversee overall network infrastructure and security. Understanding these differences helps organizations assign the right expertise for their communication and network needs.

More about Unified Communication jobs

What cities are hiring for Unified Communication jobs?

Cities with the most Unified Communication job openings:

What states have the most Unified Communication jobs?

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What job categories do people searching Unified Communication jobs look for?

The top searched job categories for Unified Communication jobs are:

Unified Communication jobs near you
Infographic showing various Unified Communication job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $110,951 per year, or $53.3 per hour.

Telephony Engineer - Unified Communications

Globalpundits Inc

Columbia, SC • On-site

Other

Posted 8 days ago

Key responsibilities

  • Respond to move, add, change, and disconnect requests for various telephony and unified communication services.

  • Provide advanced technical support, perform system configuration, installation, and maintenance of telephony network systems, and document technical details.

  • Monitor systems, troubleshoot issues, coordinate outage resolutions, and implement improvements to ensure optimal telephony network performance.

Job description

DAILY DUTIES / RESPONSIBILITIES:
Provide operational and advanced telephony administration. Respond to move, add, change, and disconnect requests for voice, voicemail, conference services, safety devices, telephone IVR, vectoring and call center requests, and unified communication services. Responsible for maintaining accurate 911 location information. Provide exceptional customer service and professional interaction to build and maintain operational credibility. Create detailed technical notes and documentation. Create knowledge base articles for internal and customer consumption. Use Division of Information Technology systems for tracking work performed and labor hours. 

Provide advanced technical support for projects and serve as lead for tasks required to maintain telephony network systems. Research, design, maintain, and implement improvements to enterprise telephony network. Includes advanced system and hardware configuration and installation of related equipment including media gateways, telephones, and safety devices. Develops and documents standards, processes, and configurations. Perform quality assurance testing. Works with vendors to provision new circuits and outage resolution. Analyze and evaluate vector routing, ARS routing tables and route patterns to ensure efficient operation. Diagnose and resolve related issues. Perform surveys of existing telephone systems and provide recommendations for the use of specific technologies to solve discrete problems. Provide technical input and recommendations for strategic direction of enterprise telephony services. Serve as primary point of escalation for technical work.

Provide operational and engineer-level support for enterprise telephony network and unified communications. Respond to customer incident tickets and provide resolution. Coordinate multi-team efforts to resolve outages quickly. Perform advanced maintenance and repair to telephony and unified communications systems to ensure optimal performance and long-term efficiencies. Seek opportunities for automation to streamline operational processes, and work with Division of Information Technology Automation team to implement. Work collaboratively with team members, other groups, and vendors to increase service quality. Provide proactive support to improve the efficiency and resiliency of service and to decrease outage time.

Monitor telephony and network systems to increase proactive problem resolution and ensure maximum uptime. Provide detailed documentation of existing systems and maintain documentation accuracy as enhancements are made, to include system diagrams. Adhere to all Division of Information Technology Incident Management and Change Management processes.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
2+ years of experience with Avaya on premise PBX systems
2+ years of experience administering VoIP and unified communications platforms. 
2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migration from on-premises telephony platforms to cloud-based services.

REQUIRED EDUCATION/CERTIFICATIONS:
Bachelor’s degree or equivalent work experience.

ADDITIONAL SKILLS/REQUIREMENTS:
Moderately complex to complex knowledge of telephone network services. Moderately complex to complex knowledge of methods of telephone network design.
Ability to present technical and non-technical reports in a clear and concise manner. 
Ability to establish effective working relationships with vendors, management staff, and users. 
Advanced knowledge of systems administration techniques and tools. 
Strong interpersonal and communication skills and ability to manage multiple, shifting priorities.    

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