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Underwriting Service Representative Jobs (NOW HIRING)

Chubb

Executive Underwriter

Vestavia Hills, AL

Collaborates with Renewal Underwriting Service Branch to maximize efficiency of qualifying business ... Represents Financial Lines in the marketplace amongst brokers, customers, competitors, and industry ...

CFS

Customer Service Representative

Goodlettsville, TN

$18 - $20/hr

Customer Service Representative Goodlettsville, TN $18-$20 per hour Financial Services / Credit ... Collaborate with internal teams such as sales, underwriting, and legal to gather, validate, and ...

SET SEG

Customer Service Representative

East Lansing, MI · On-site

$15.25 - $21/hr

Associate Director of Underwriting & Risk Control Location: East Lansing, MI Department: Property Casualty/Workers' Compensation SET SEG is looking for a Customer Service Representative who is ...

SET SEG

Customer Service Representative

East Lansing, MI · On-site

$15.25 - $21/hr

Associate Director of Underwriting & Risk Control Location: East Lansing, MI Department: Property Casualty/Workers' Compensation SET SEG is looking for a Customer Service Representative who is ...

MPIUA

Be Seen First

Customer Service Representative I

Boston, MA · On-site

$52K - $79K/yr

Massachusetts Property Insurance Underwriting Association is looking for a Customer Service Representative to join our Underwriting Department. This position reports to the Customer Services ...

Chubb

Underwriting Account Representative

Chicago, IL · On-site

$43K - $74K/yr

The Underwriting Account Representative (UAR) is responsible for supporting the underwriting ... The company is distinguished by its extensive product and service offerings, broad distribution ...

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Underwriting Service Representative information

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How much do underwriting service representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for underwriting service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $21.63 per hour, depending on experience, location, and employer.

Will AI replace underwriting?

AI is increasingly used in underwriting to automate data analysis and risk assessment, enhancing efficiency and accuracy. However, underwriting service representatives still play a vital role in interpreting complex cases, making judgment calls, and providing personalized customer service, so complete replacement is unlikely in the near term.

How much does an underwriting assistant get paid?

An underwriting service representative typically earns between $40,000 and $60,000 annually, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

Do underwriters make a lot of money?

Underwriting service representatives typically earn a moderate salary that varies based on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with certifications can earn higher wages, often supplemented by benefits and bonuses. Overall, they are generally paid less than senior underwriters or management roles.

What are some common challenges faced by Underwriting Service Representatives, and how can they be addressed?

Underwriting Service Representatives often encounter challenges such as managing high volumes of policy applications, ensuring accuracy under tight deadlines, and effectively communicating with both underwriters and clients. Balancing administrative tasks with the need to quickly resolve discrepancies can be demanding. Developing strong organizational skills, attention to detail, and maintaining open lines of communication with team members can help address these challenges and contribute to a smoother workflow.

What does an Underwriting Service Representative do?

An Underwriting Service Representative assists underwriters by gathering and reviewing information needed to evaluate insurance applications. They handle administrative tasks such as data entry, document management, and communicating with agents or clients to obtain missing details. Their work ensures that policies are processed efficiently and accurately, supporting the overall underwriting process. This role is crucial for maintaining smooth operations within insurance companies and helping underwriters make informed decisions.

What are the key skills and qualifications needed to thrive as an Underwriting Service Representative, and why are they important?

To thrive as an Underwriting Service Representative, you need strong analytical skills, attention to detail, and a solid understanding of insurance principles, typically supported by a high school diploma or associate degree. Familiarity with insurance management systems, document processing tools, and sometimes certifications like AINS or CPCU are common in this role. Excellent communication, organizational abilities, and customer service skills help you excel when liaising between clients, agents, and underwriters. These skills are vital to ensure accuracy, efficiency, and outstanding client service in supporting the underwriting process.

How to get into underwriting with no experience?

To become an underwriting service representative with no experience, focus on developing strong communication, attention to detail, and basic computer skills. Entry-level roles often require a high school diploma or equivalent, and gaining knowledge of insurance policies or obtaining relevant certifications can improve your chances. Internships or training programs offered by insurance companies can also provide valuable industry exposure.

What is the difference between Underwriting Service Representative vs Claims Processor?

AspectUnderwriting Service RepresentativeClaims Processor
CredentialsTypically requires insurance-related certifications or licensesOften requires claims processing certifications or relevant experience
Work EnvironmentOffice setting, interacting with underwriters and clientsOffice setting, reviewing and processing insurance claims
Employer & IndustryInsurance companies, underwriting departmentsInsurance companies, claims departments
Search & Comparison IntentUnderstanding roles in insurance underwriting and serviceDifferences between claims processing roles

The Underwriting Service Representative focuses on supporting the underwriting process, assessing risk, and maintaining client relationships. In contrast, a Claims Processor handles the review and settlement of insurance claims. Both roles are essential in the insurance industry, often requiring similar certifications and working within the same environment, but they serve different functions in the insurance lifecycle.

More about Underwriting Service Representative jobs
What job categories do people searching Underwriting Service Representative jobs look for? The top searched job categories for Underwriting Service Representative jobs are:
Underwriting Service Representative jobs near you
Infographic showing various Underwriting Service Representative job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $43,999 per year, or $21.2 per hour.
Customer Service Representative

Customer Service Representative

Union Insurance Group

Chicago, IL • On-site

$52K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Job description

About us:
For close to three decades, Union Insurance Group has designed its policies to specifically meet the unique needs of labor organizations. We insure more than 6,800 labor organizations across the country ranging from small Locals to Internationals.
Union Insurance Group is an equal opportunity employer. Beyond insuring working families, we are committed to giving back and supporting charitable organizations. For example, during our 25-year anniversary, staff participated in 25 different volunteer opportunities.
Job Summary:
Reporting to an Account Executive, the Customer Service Representative is a key member of our team structure, ensuring client data is accurate and reliable. Working alongside an Account Manager and Account Executive, the Customer Service Representative plays an important role by delivering exceptional customer service to protect working families and helping UIG grow and develop. The Customer Service Representative's day-to-day activities include internal interactions with UIG colleagues, external interactions with clients and underwriters, work within the management operating system, and ongoing education. Education is centered around increasing insurance knowledge and business acumen. Opportunity exists for a Customer Service Representative to move into an Account Manager position in the future.
Responsibilities:
  • Develop and maintain customer confidence and satisfaction through email and phone interactions, as well as preparing documents for customer and underwriter review.
  • Verify client risks and exposures are correctly matched to policy and initiating any required changes.
  • Keep the team on track by assisting with applications and setting up renewal and pre-renewal files.
  • Solve problems by working with clients and companies to resolve issues, acting as a liaison when necessary and referring unresolved customer grievances or complex customer interactions to senior team members.
  • Be a steward of customer data through input and maintenance of client information such as recording customer interactions and transactions and detailing inquiries, complaints and comments.
  • Participate in UIG growth and development by attending agency meetings and following agency guidelines with a continual focus on quality and accuracy.
  • Perform other duties as assigned.

Education and Experience:
  • High School degree or GED required.
  • Experience in an administrative or customer service role, preferably in a labor or insurance related organization.
  • Experience using technology and willingness to learn.

Required Certifications/Licenses:
Illinois Property and Casualty License within three months of employment. UIG will pay for license course and test.
Other Required Skills and Abilities:
  • Detail orientated.
  • Customer service orientated.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills.
  • Ability to interact professionally with a wide range of constituencies, including clients, insurance companies and labor leaders.
  • Ability to maintain composure and a friendly professional demeanor in a fast-paced environment setting serving a wide-range of customers and companies.
  • Ability to work under pressure, handle multiple tasks simultaneously and meet deadlines.
  • Ability to exercise discretion due to confidential nature of the work.
  • Ability to use technology for communication, presentation and development. Competent with MS Office products.

Benefits:
  • Health Insurance
  • Dental
  • Vision
  • Long Term Disability
  • Group Life
  • 401K Retirement Plan
  • Insurance education and designation expense reimbursement
  • Incentives for obtaining insurance designation
  • Support for professional development

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