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Underwriting Service Representative Jobs (NOW HIRING)

Munich Re

Group Underwriting Consultant

Atlanta, GA · On-site +1

Provide ongoing value-added underwriting service and support to Group Reinsurance clients. This ... Effective communicator and negotiator who represents the organization with professionalism, clarity ...

Munich RE

Group Underwriting Consultant

Atlanta, GA · On-site +1

Provide ongoing value-added underwriting service and support to Group Reinsurance clients. This ... Effective communicator and negotiator who represents the organization with professionalism, clarity ...

Munich Re

Group Underwriting Consultant

Atlanta, GA · On-site

Provide ongoing value-added underwriting service and support to Group Reinsurance clients. This ... Effective communicator and negotiator who represents the organization with professionalism, clarity ...

Applied Underwriters

Customer Service Representative

Omaha, NE · Hybrid

$15.25 - $20.75/hr

United Risk is a global property and casualty insurance underwriting and distribution platform with ... We are seeking a detail‑oriented Customer Service Representative (CSR) to support our multi-line ...

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How much do underwriting service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for underwriting service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $21.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by Underwriting Service Representatives, and how can they be addressed?

Underwriting Service Representatives often encounter challenges such as managing high volumes of policy applications, ensuring accuracy under tight deadlines, and effectively communicating with both underwriters and clients. Balancing administrative tasks with the need to quickly resolve discrepancies can be demanding. Developing strong organizational skills, attention to detail, and maintaining open lines of communication with team members can help address these challenges and contribute to a smoother workflow.

What does an Underwriting Service Representative do?

An Underwriting Service Representative assists underwriters by gathering and reviewing information needed to evaluate insurance applications. They handle administrative tasks such as data entry, document management, and communicating with agents or clients to obtain missing details. Their work ensures that policies are processed efficiently and accurately, supporting the overall underwriting process. This role is crucial for maintaining smooth operations within insurance companies and helping underwriters make informed decisions.

What are the key skills and qualifications needed to thrive as an Underwriting Service Representative, and why are they important?

To thrive as an Underwriting Service Representative, you need strong analytical skills, attention to detail, and a solid understanding of insurance principles, typically supported by a high school diploma or associate degree. Familiarity with insurance management systems, document processing tools, and sometimes certifications like AINS or CPCU are common in this role. Excellent communication, organizational abilities, and customer service skills help you excel when liaising between clients, agents, and underwriters. These skills are vital to ensure accuracy, efficiency, and outstanding client service in supporting the underwriting process.

What is the difference between Underwriting Service Representative vs Claims Processor?

AspectUnderwriting Service RepresentativeClaims Processor
CredentialsTypically requires insurance-related certifications or licensesOften requires claims processing certifications or relevant experience
Work EnvironmentOffice setting, interacting with underwriters and clientsOffice setting, reviewing and processing insurance claims
Employer & IndustryInsurance companies, underwriting departmentsInsurance companies, claims departments
Search & Comparison IntentUnderstanding roles in insurance underwriting and serviceDifferences between claims processing roles

The Underwriting Service Representative focuses on supporting the underwriting process, assessing risk, and maintaining client relationships. In contrast, a Claims Processor handles the review and settlement of insurance claims. Both roles are essential in the insurance industry, often requiring similar certifications and working within the same environment, but they serve different functions in the insurance lifecycle.

More about Underwriting Service Representative jobs
What job categories do people searching Underwriting Service Representative jobs look for? The top searched job categories for Underwriting Service Representative jobs are:
Underwriting Service Representative jobs near you
Director, Underwriting & Service Operations - P&C

Director, Underwriting & Service Operations - P&C

Team Focus Insurance Group

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 hours ago

Job description

Company Overview
FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.
When you join FOCUS, you immediately become one of our most valued components - and we're committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.
Job Summary: Leads, manages, and oversees underwriting and service operations delivering outsourced insurance solutions on behalf of multiple carrier partners across commercial and personal lines of business. Provides strategic and operational leadership to underwriting and call center teams with a strong focus on underwriting excellence, profitability, and execution accuracy. Responsible for managing carrier relationships, operational performance, and financial outcomes, including accountability for P&L performance, underwriting quality, and achievement of contractual service standards. Ensures consistent, data-driven decision-making aligned with carrier underwriting guidelines, risk appetite, and company objectives while fostering a high-performance, results-oriented culture. This role is fully remote.
Duties/Responsibilities:
  • Directs and profitably manages all aspects of underwriting and call center operations to meet established standards.
  • Develops and maintains positive, professional and constructive relationships with carrier partners.
  • Leads the underwriting and servicing team members in the execution of our business strategy by developing workflows, processes and procedures that align with client and business goals.
  • Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance, discipline, separation and completion of 30-60-90 Annual performance evaluations, in a timely manner.
  • Carries out a performance enhancement culture by developing team members for wider roles and responsibilities to foster professional growth and development
  • Possesses a clear understanding of multiple carrier underwriting guidelines and maintains an in-depth knowledge of all tools and models used.
  • Receives and resolves escalated problems as needed for underwriting and service operations.
  • Works with senior leadership and executives to establish unit goals and budgets, with full accountability for variance measurement and execution on a monthly, quarterly and annual basis.
  • Partners with Human Resources to hire, train and develop a high-performance service center team.
  • Assists the senior management team with the implementation of new program management companies and internal functions.
  • Directly supervises more than two (2) employees in the Call Center and underwriting operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
  • Directs and profitably manages underwriting and call center operations, ensuring alignment with carrier underwriting standards, service-level agreements, and organizational financial objectives.
  • Maintains ownership of operational P&L performance, including expense management, productivity optimization, revenue attainment, and margin improvement initiatives.
  • Provides underwriting leadership across commercial and personal lines by ensuring accurate risk selection, disciplined decision-making, and adherence to carrier underwriting guidelines and authority levels.
  • Develops and enforces underwriting quality control procedures designed to minimize errors, reduce rework, and improve first-pass accuracy.
  • Partners with internal and carrier audit teams to ensure transparency, accountability, and continuous improvement in underwriting execution.

Education and/or Experience:
  • Bachelor's degree preferred.
  • Ten (10) plus year of experience leading an insurance service operations supporting multiple lines or carriers; or equivalent combination of education and experience.
  • Current and active 2-20, 4-40 licenses or the ability to obtain such within time frame established by the company. CPCU, AU, CIC and/or CPIA designations preferred.

Starting salary:
$125,000, plus opportunity for a discretionary bonus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Why join the FOCUS Team?
The FOCUS Difference:
  • Medical, Dental, Vision, Life, Pet; Flexible Spending Account
  • Competitive Salaries
  • 401K Match
  • Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
  • Short and Long-Term Disability
  • Employee Support Programs, Including Mental Health
  • Tuition Reimbursement
  • Matching Charitable Gift Program
  • Lucrative Referral Program
  • Commuter Benefits
  • Flexibility: Remote and Hybrid Opportunities Available

This position is not able to be performed in California, Colorado, New York or Washington.
EEO
Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability
Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at hrinfo@peak6insurtech.com. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.

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