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Underwriting Service Representative Jobs (NOW HIRING)

Munich Re

Group Underwriting Consultant

Atlanta, GA · On-site +1

Provide ongoing value-added underwriting service and support to Group Reinsurance clients. This ... Effective communicator and negotiator who represents the organization with professionalism, clarity ...

Munich Re

Group Underwriting Consultant

Atlanta, GA · On-site

Provide ongoing value-added underwriting service and support to Group Reinsurance clients. This ... Effective communicator and negotiator who represents the organization with professionalism, clarity ...

Applied Underwriters

Customer Service Representative

Omaha, NE · On-site

$15.25 - $20.75/hr

United Risk is a global property and casualty insurance underwriting and distribution platform with ... We are seeking a detail-oriented Customer Service Representative (CSR) to support our multi-line ...

Applied Underwriters

Customer Service Representative

Omaha, NE

$15.25 - $20.75/hr

United Risk is a global property and casualty insurance underwriting and distribution platform with ... We are seeking a detail‑oriented Customer Service Representative (CSR) to support our multi-line ...

Applied Underwriters

Customer Service Representative

Omaha, NE · On-site

$15.25 - $20.75/hr

United Risk is a global property and casualty insurance underwriting and distribution platform with ... We are seeking a detailoriented Customer Service Representative (CSR) to support our multi-line MGA ...

Odyssey

Underwriting Services Analyst

Stamford, CT

... representative offices across North America, Latin America, EMEA (Europe, Middle East & Africa ... Title: Underwriting Services Analyst Position Summary: The Underwriting Services Analyst is ...

OdysseyRe

Underwriting Services Analyst

Stamford, CT · On-site

... representative offices across North America, Latin America, EMEA (Europe, Middle East & Africa ... Title: Underwriting Services Analyst Position Summary: The Underwriting Services Analyst is ...

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Underwriting Service Representative information

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How much do underwriting service representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for underwriting service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $21.63 per hour, depending on experience, location, and employer.

Will AI replace underwriting?

AI is increasingly used in underwriting to automate data analysis and risk assessment, enhancing efficiency and accuracy. However, underwriting service representatives still play a vital role in interpreting complex cases, making judgment calls, and providing personalized customer service, so complete replacement is unlikely in the near term.

How much does an underwriting assistant get paid?

An underwriting service representative typically earns between $40,000 and $60,000 annually, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

Do underwriters make a lot of money?

Underwriting service representatives typically earn a moderate salary that varies based on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with certifications can earn higher wages, often supplemented by benefits and bonuses. Overall, they are generally paid less than senior underwriters or management roles.

What are some common challenges faced by Underwriting Service Representatives, and how can they be addressed?

Underwriting Service Representatives often encounter challenges such as managing high volumes of policy applications, ensuring accuracy under tight deadlines, and effectively communicating with both underwriters and clients. Balancing administrative tasks with the need to quickly resolve discrepancies can be demanding. Developing strong organizational skills, attention to detail, and maintaining open lines of communication with team members can help address these challenges and contribute to a smoother workflow.

What does an Underwriting Service Representative do?

An Underwriting Service Representative assists underwriters by gathering and reviewing information needed to evaluate insurance applications. They handle administrative tasks such as data entry, document management, and communicating with agents or clients to obtain missing details. Their work ensures that policies are processed efficiently and accurately, supporting the overall underwriting process. This role is crucial for maintaining smooth operations within insurance companies and helping underwriters make informed decisions.

What are the key skills and qualifications needed to thrive as an Underwriting Service Representative, and why are they important?

To thrive as an Underwriting Service Representative, you need strong analytical skills, attention to detail, and a solid understanding of insurance principles, typically supported by a high school diploma or associate degree. Familiarity with insurance management systems, document processing tools, and sometimes certifications like AINS or CPCU are common in this role. Excellent communication, organizational abilities, and customer service skills help you excel when liaising between clients, agents, and underwriters. These skills are vital to ensure accuracy, efficiency, and outstanding client service in supporting the underwriting process.

How to get into underwriting with no experience?

To become an underwriting service representative with no experience, focus on developing strong communication, attention to detail, and basic computer skills. Entry-level roles often require a high school diploma or equivalent, and gaining knowledge of insurance policies or obtaining relevant certifications can improve your chances. Internships or training programs offered by insurance companies can also provide valuable industry exposure.

What is the difference between Underwriting Service Representative vs Claims Processor?

AspectUnderwriting Service RepresentativeClaims Processor
CredentialsTypically requires insurance-related certifications or licensesOften requires claims processing certifications or relevant experience
Work EnvironmentOffice setting, interacting with underwriters and clientsOffice setting, reviewing and processing insurance claims
Employer & IndustryInsurance companies, underwriting departmentsInsurance companies, claims departments
Search & Comparison IntentUnderstanding roles in insurance underwriting and serviceDifferences between claims processing roles

The Underwriting Service Representative focuses on supporting the underwriting process, assessing risk, and maintaining client relationships. In contrast, a Claims Processor handles the review and settlement of insurance claims. Both roles are essential in the insurance industry, often requiring similar certifications and working within the same environment, but they serve different functions in the insurance lifecycle.

More about Underwriting Service Representative jobs
What job categories do people searching Underwriting Service Representative jobs look for? The top searched job categories for Underwriting Service Representative jobs are:
Underwriting Service Representative jobs near you
Infographic showing various Underwriting Service Representative job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $43,999 per year, or $21.2 per hour.
Underwriting Customer Service Representative

Underwriting Customer Service Representative

United Automobile Insurance Company

Miami, FL • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

New

Job description

COMPANY OVERVIEW:
Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Customer Service Representative II to join our Underwriting team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.
This is a fully remote role on our Underwriting Customer Service team. The ideal candidate will have prior insurance experience and a strong customer service acumen & capability to handle a high volume of calls assisting agents and policy holders in TX, FL and GA markets. Fluency in Spanish is highly desirable.
SCOPE:
As a Customer Service Representative II, you will play a vital role in delivering outstanding service to our policyholders and agents. Your duties involve addressing inquiries, offering information, and aiding with policy-related concerns. Additionally, you will coordinate daily service and administrative tasks by skillfully assessing customer concerns, collaborating with relevant resources, and providing innovative solutions to meet customer needs. This requires showcasing superior problem-solving and issue resolution skills, along with clear communication abilities. You will be able to possess a profound understanding of customer requirements and maintain a current familiarity with our diverse range of products and services. This position offers an exciting opportunity to work in a collaborative environment and is an ideal career path for individuals new to insurance allowing for transfer of knowledge and advancement level opportunities. UAIC currently offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region.
DUTIES:
  • Manage inbound calls from policyholders, agents, and other team members with professionalism and courtesy. (75 - 100 calls per day)
  • Assist customers, including agent partners from different states, with inquiries related to underwriting processes, policies, and procedures.
  • Respond to and answer calls from agent partners, providing underwriting assistance and guidance as needed.
  • Review submissions from agents and make underwriting decisions based on the documents received.
  • Address customer and agent inquiries, concerns, and requests in a professional and timely manner.
  • Troubleshoot web issues with agents, finding solutions prior to escalating to the team lead.
  • Educate customers and agent partners on policy details, coverage options, and premium calculations.
  • Verify and update customer and agent information in the underwriting system as needed.
  • Communicate changes in policies and procedures to customers and agent partners.
  • Maintain accurate and detailed records of customer and agent interactions and transactions.
  • Ensure compliance with underwriting guidelines and document any deviations or exceptions.
  • Review and work on underwriting suspense workflow as phone volume allows.
  • Collaborate with agent partners and other departments, including claims and policy processing, to address customer and agent needs seamlessly.
  • Participate in training sessions and stay updated on industry trends and underwriting policies.
  • Conduct quality checks on customer and agent interactions to ensure compliance with company standards.
  • Identify areas for process improvement and provide feedback to enhance customer service delivery.

EDUCATION:
  • High school diploma or equivalent; some college coursework preferred.
  • Bilingual is a plus.
  • Florida 4-40/2-20 Property and Casualty General Lines License a plus.

SKILLS & EXPERIENCE:
  • Minimum 2-year customer service experience in a call center environment, within the insurance industry preferred.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving abilities and attention to detail.
  • Must be familiar with forms, procedures, regulations, coverage and business processes for assigned programs.
  • Proficient in Word, Excel, Windows-based applications and internet usage.
  • Must be able to exercise good judgment and state opinions assertively.
  • Must be able to perform work effectively in a highly intense environment and handle multiple tasks and demands simultaneously.
  • Customer-focused and empathetic.
  • Ability to handle a high volume of calls while maintaining professionalism.
  • Team player with strong interpersonal skills.

BENEFITS:
  • 401(k) Retirement Savings Plan with employer match.
  • Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
  • Paid Time Off, Holidays, and Leave programs.
  • Flexible spending accounts
  • Basic Life Insurance and Voluntary Life/ADD
  • Voluntary Short Term and Long-Term Disability

UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/.
UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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