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Underwriting Operations Manager Jobs in Missouri

Kawasaki

Group Manager, Originations (CA)

California, MO · On-site

$125 - $150/hr

Operational Oversight (Underwriting & Funding) * Manage the daily operating rhythm for Originations, including queue management, workflow distribution, and escalation paths. * Establish and maintain ...

AXIS Capital

Account Manager

Kansas City, MO

The Account Manager is responsible for delivering high-quality and efficient service to both ... underwriting operations. 2. Relationship Building, Client Engagement and Communication: * Acts as a ...

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All JobsUnderwriting Operations JobsUnderwriting Operations Manager JobsUnderwriting Operations Manager Jobs in Missouri

Underwriting Operations Manager information

See Missouri salary details

$50.7K

$55.3K

$58.6K

How much do underwriting operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for underwriting operations manager in Missouri is $55,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $57,200.00 per year, depending on experience, location, and employer.

What is an underwriting operations manager?

An Underwriting Operations Manager is a professional responsible for overseeing the daily operations and workflow of an underwriting department within an insurance or financial services company. Their main duties include managing teams of underwriters, ensuring compliance with company policies and regulations, optimizing processes, and maintaining quality standards in risk assessment and documentation. They also collaborate with senior management to develop underwriting strategies and may play a role in training and mentoring staff. The goal is to ensure that the underwriting process runs efficiently, accurately, and meets organizational objectives.

How does an underwriting operations manager collaborate with underwriting and sales teams to streamline processes?

An Underwriting Operations Manager works closely with both underwriting and sales teams to ensure efficient workflow and information sharing. They often facilitate meetings to identify process bottlenecks, implement technology solutions for better data management, and develop standardized procedures to reduce errors and improve turnaround times. By fostering open communication and aligning goals between departments, they help maintain a smooth pipeline from application intake to policy issuance, directly impacting client satisfaction and business growth.

What are the key skills and qualifications needed to thrive as an underwriting operations manager, and why are they important?

To thrive as an Underwriting Operations Manager, you need expertise in underwriting principles, risk assessment, and process management, often supported by a bachelor's degree in business, finance, or a related field. Familiarity with underwriting software platforms, workflow management systems, and industry certifications such as CPCU or AINS is typically required. Excellent leadership, problem-solving, and communication skills are vital for managing teams and driving operational efficiency. These skills ensure accurate risk evaluation, compliance, and effective team performance in a dynamic insurance environment.

What is the difference between Underwriting Operations Manager vs Underwriter?

AspectUnderwriting Operations ManagerUnderwriter
CredentialsTypically requires a bachelor’s degree in finance, business, or related field; professional certifications like CPCU or ARM are commonUsually holds a bachelor’s degree; certifications like CPCU or RPLU are advantageous but not mandatory
Work EnvironmentManages teams, oversees underwriting processes, and ensures compliance within an office or remote settingReviews individual insurance applications, assesses risk, and makes underwriting decisions, often working at desks or in cubicles
Employer & Industry UsageFound in insurance companies, managing underwriting teams and operationsEmployed by insurance carriers, focusing on risk assessment and policy issuance

The Underwriting Operations Manager oversees the entire underwriting process and team management, while the Underwriter focuses on evaluating individual insurance applications. Both roles require similar credentials and work within the insurance industry, but their responsibilities differ in scope and focus.

Is underwriting operations manager a high paying job?

Underwriting operations managers typically earn a competitive salary that varies by industry, location, and experience level. They often receive additional benefits such as bonuses and professional development opportunities, reflecting the managerial and specialized nature of the role.

What are popular job titles related to Underwriting Operations Manager jobs in Missouri?

For Underwriting Operations Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Underwriting Operations Manager jobs in Missouri look for?

The top searched job categories for Underwriting Operations Manager jobs in Missouri are:

What cities in Missouri are hiring for Underwriting Operations Manager jobs?

Cities in Missouri with the most Underwriting Operations Manager job openings:

Underwriting Operations Manager jobs near you

VP, Mortgage Operations Manager

North American Savings Bank

Kansas City, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Key responsibilities

  • Lead, develop, and execute the mortgage operations strategy to achieve company objectives and drive financial performance.

  • Oversee processing, closing, underwriting, and quality assurance functions to ensure operational excellence, underwriting consistency, and compliance.

  • Manage operational capacity, monitor pipeline performance, and implement process improvements to enhance efficiency, quality, and loan lifecycle progression.

Job description

Vice President, Mortgage Operations Manager
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.
Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us!
We are currently looking for a VP of Mortgage Operations to join our Residential Lending team.
Job Summary
The Vice President of Operations is responsible for leading, developing, and executing the mortgage operations strategy to achieve company objectives, drive financial performance, and support scalable growth. This role provides leadership and oversight across Processing, Closing, Underwriting, and Quality Assurance functions, ensuring operational excellence, underwriting consistency, sound credit risk management, and exceptional loan quality.
The successful candidate will foster a data-driven culture by establishing key performance metrics, service level standards, capacity analytics, and operational reporting to drive informed decision-making and continuous improvement. This leader will promote accountability at all levels, optimize pipeline execution, enhance efficiency, strengthen internal controls, and ensure compliance with regulatory and investor requirements.
Additionally, the VP of Operations will develop and mentor operational leadership teams, creating an environment that supports employee engagement, productivity, and professional growth while balancing service, quality, and profitability objectives. The role is expected to identify and implement process improvements, manage revenue and expenses, cultivate strategic vendor and investor relationships, and consistently meet or exceed organizational production and margin goals.
What you can expect to work on
  • Direct and support cross-functional teams in mortgage operations, underwriting, and quality assurance to achieve production, quality, and organizational objectives.
  • Oversee SLA management and capacity planning analytics to enhance operational efficiency, improve processes, and optimize workforce utilization.
  • As needed, partner with the Residential Lending Team to resolve complex scenarios and maintain consistency in file decisions.
  • Collaborate with stakeholders across the organization, including but not limited to, the Chief Operations Officer, Chief Compliance Officer, Chief Credit amp; Investment Officer, and the Residential Loan Servicing Manager to enhance systems, strengthen controls, improve processes, and ensure regulatory compliance.
  • Oversee vendor relationships, including credit agencies, investors, private mortgage insurance providers, loan fee companies, and other strategic business partners.
  • Use underwriting performance, quality-control, and pipeline data to identify training needs, reduce defects, and improve cycle times.
  • Maintain accountability for the operational execution of OCC regulatory expectations and consumer compliance requirements within the mortgage division. Oversee implementation, monitoring, and continuous enhancement of processes, controls, and corrective actions to ensure regulatory compliance and reduce operational risk.
  • Ensure the customer experience and support are sound and effective as we work to meet our clients' expectations.
  • Establish and effectively communicate goals and objectives for the department in alignment with Residential Lending goals.
  • Drives value for the bank by improving service delivery, managing complexity, assessing risk, managing change, and balancing strategy and execution with the desired level of business performance.
  • Identify areas to increase revenue, reduce unnecessary costs, and improve productivity.
  • Effectively manage operational capacity and resource allocation by monitoring pipeline and queue performance, identifying trends and bottlenecks, and implementing solutions that enhance efficiency and service levels.
  • Lead continuous process improvement initiatives focused on increasing operational efficiency, improving quality outcomes, and accelerating the mortgage lifecycle from application through funding.
  • Lead and monitor the operational leadership team's daily pipeline management efforts to ensure efficiency, accountability, and timely loan progression.
  • Work closely with Training and Development leadership to establish performance-based training strategies that strengthen employee effectiveness, improve quality outcomes, and support organizational growth objectives.
  • Provide guidance to both direct and indirect staff, fostering an environment that encourages sound decision-making, employee participation, teamwork, and communication.
  • Build, lead, and develop high-performing teams by effectively delegating responsibilities, fostering accountability, identifying growth opportunities, and maximizing employee potential.
What you offer us
  • Bachelor’s degree in business administration, finance or related field preferred or equivalent years of experience.
  • Minimum of 15+ years of mortgage industry experience required.
  • Past management experience of increasing levels of responsibility required.
  • Mortgage operations and underwriting experience is strongly preferred.
  • Proficiency with Encompass LOS preferred, including pipeline review, workflow management, reporting, and operational follow-up.
  • Seasoned leader with extensive business experience, multi-disciplinary functional expertise, and with a focus on proactive management within the operations group.
  • Current operations management experience with proven ability to multitask, make difficult decisions, and be an instrumental part of the local management team.
  • Demonstrated knowledge of underwriting guidelines, credit risk, collateral review, income and asset validation, compliance expectations, and loan quality standards for conventional and portfolio/non-QM mortgage products strongly preferred.
  • Prior experience leading or directly supporting underwriting teams and serving as an escalation resource for complex loan scenarios strongly preferred.
  • Proficiency with Encompass LOS preferred, including pipeline management, workflow/task monitoring, and operational reporting.
  • Good communication, attention to detail, analytical, computer skills, and the ability to work in a fast-paced deadline-driven environment.
  • Language Skills - Ability to read, analyze, and interpret technical procedures, or governmental regulations. Ability to write business correspondence. Ability to effectively present information to senior leadership and respond to questions from groups of leaders, employees, and customers.
  • Business/Interpersonal Skills – Ability and willingness to make timely decisions, exercising sound and accurate business judgment. Ability to align efforts to business mission and culture and develop strategic initiatives that synch with company strategy. Solid business acumen that exhibits self-motivation and initiative in timely completion of goals and activities, and ability to
  • Planning/Organization – Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans, work independently, and set expectations. Ability to manage projects, multi-task, and meet deadlines.
  • Strong analytical, problem-solving, communication, and change-management skills.
  • Ability to coach operational leaders, support underwriting consistency, and drive accountability across fulfillment teams.
  • Knowledge of FHLMC amp; FNMA guidelines and regulations governing mortgage lending and servicing
  • Knowledge of underwriting best practices, credit policy administration, investor requirements, and loan quality controls.
What we offer you
NASB offers competitive compensation and excellent benefits packages, including:
  • Comprehensive health insurance (medical, dental, and vision coverage)
  • 401(k) retirement plan with a 50% employer match on the first 6% of your contribution
  • Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time
  • Exclusive mortgage and banking benefits.
  • Employee referral bonuses
  • Internal training and development programs to help reach your career goals.
  • This position will be based out of our NASB Headquarters with flexibility to work from home one to two days per week.
If you have any questions, please contact jobs@nasb.com.
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. The employer has the right to revise this job description at any time. North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer.

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