Ultipro Customer Service Jobs (NOW HIRING)

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

This role will help to elevate the department and drive the strategy of current and future Payroll goals, ensuring compliance with all federal, state, and local regulations and filings, creating, and maintaining all Payroll processing documentation and required forms, and operate as a subject matter expert for all Payroll-related inquiries.

The ideal candidate will be highly proficient in all aspects of multi-state payroll, adept at creative solutions and results driven with a bias towards integrity, action, and delivery. You must be highly proficient in Excel and working knowledge in UltiPro (Ultimate Software).

Location: Grapevine, Texas

Job type: Hybrid

Reporting to: Payroll Manager

What you will be doing

• Ensure compliance with federal, state, and local government mandates related to wage requirements.
• Operates as the subject matter expert and escalation point to resolve issues.
• Ensure accurate processing of payrolls.
• Review and balance payroll reports and time files for accuracy before processing
• Analyze payroll issues and recommend corrective actions.
• Understand proper taxation of employees and employer paid benefits.
• Process correct garnishment calculations and compliance
• Keeps detailed and organized payroll records.
• Conduct regular audits of all payroll records.
• Resolves payroll discrepancies by collecting and analyzing information.
• Respond to employee inquiries regarding payroll issues or concerns.
• Knowledge of reconciling general ledgers regarding payroll transactions.
• Maintains employee confidence and protects payroll operations by keeping confidential information.
• Effectively manage and build excellent working relationships.
• Exceptional customer service skills
• Collaborate with Benefits, HR, Operations, Accounting and Finance to resolve issues. 
• Adheres to local, State, and Federal safety policies, and company rules and regulations
• Other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Minimum of three years in a Payroll Specialist role encompassing multi-state (including Puerto Rico and Guam preferred), unions payroll administration as well as wage attachments and tax reconciliations utilizing an In-House HCM System
• Ability to multi-task, manage time and accept changing priorities.
• Exceptional customer service skills
• Strong organization skills, attention to detail and follow-through to resolve any outstanding issues.
• Strong written and verbal communication skills; appropriately communicate across all levels.
• Ability to adapt to changing environment and support of multiple locations.
• Ability to analyze/interpret data and take appropriate action.
• Must be available and flexible to work variable hours including weekends and holidays when needed.
• CPP certification Preferred but not required.

Functional/Technical Skills

• Advance proficiency in UltiPro (Ultimate Software) preferred
• Advance knowledge of MS Office (Excel, Word, and PowerPoint).
• Strong analytical and problem-solving skills.

Time Management

• Use time effectively and efficiently, concentrating efforts on the more important priorities.

Composure

• Maintains calm under pressure. Can be counted on to hold things together during tough times.

Self-Development

• Is personally committed to and actively works to continuously improve himself/herself and understands that different situations and levels may call for different skills and approaches.

Compliance

Carry out all activities of the role and processing activities (as above) as directed by the Company through its policies, procedures, and training to ensure the success of the operation including the following:

Full compliance:

• Federal, state, and local payroll regulations
• Training
• Equal Opportunities
• Harassment
• Data Protection
• Security
• Remain up to date with all notices relating to policies and procedures.
• Remain up to date with all relevant operational systems and training.
• Maintain a safe and secure working environment at all times.
• Comply with the Company’s open, fair, and honest reporting culture.

Professional Standards

• Professional demeanor required.
• Respectful and collaborative approach.
• Clear and honest communication.
• Proactive and driven.
• Flexible and understanding of changing priorities, situations, and audience.
• Confident and focused. 

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!