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Cruise Ship Administration Jobs (NOW HIRING)

Princess Cruises

Ordering and reconciling stationery supplies for the Guest Services and Hotel Administration ... Minimum 1 year of experience in a front desk, reception, or administrative role-cruise ship or ...

New

Princess Cruises

Asst Purser

New York, NY · On-site

Assignment to either the Guest Services or Administration function will be determined based on ... Cruise ship experience is strongly preferred. * Proficiency in the use of Front Desk computer-based ...

Princess Cruises

Asst Purser

New York, NY · On-site

Assignment to either the Guest Services or Administration function will be determined based on ... Cruise ship experience is strongly preferred. * Proficiency in the use of Front Desk computer-based ...

Princess Cruises

Assignment to either the Guest Services or Administration function will be determined based on ... Cruise ship experience is strongly preferred. * Proficiency in the use of Front Desk computer-based ...

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How much do cruise ship administration jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for cruise ship administration in the United States is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $32.69 per hour, depending on experience, location, and employer.

What are some common daily responsibilities for someone working in Cruise Ship Administration?

Professionals in Cruise Ship Administration typically oversee the coordination of onboard operations, manage passenger and crew documentation, and ensure all administrative tasks adhere to company and maritime protocols. Their day-to-day duties often include supervising staff schedules, handling guest inquiries, managing reservations, and supporting logistics for onboard events. Working closely with department heads and crew, they maintain efficient communication and help resolve any operational issues that arise. This role requires adaptability and attention to detail, as no two days at sea are exactly alike, and guest satisfaction depends on seamless administrative support.

What is a Cruise Ship Administration job?

A Cruise Ship Administration job involves managing the day-to-day operations onboard, including coordinating departments, handling guest concerns, overseeing scheduling, and ensuring compliance with company policies and maritime regulations. Administrative staff work behind the scenes to ensure smooth operations, often collaborating with senior officers and department heads. Positions in this field may include roles in human resources, finance, guest services, and logistics. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Cruise Ship Administration position, and why are they important?

To thrive in Cruise Ship Administration, you need strong organizational skills, a background in hospitality or business administration, and relevant experience or education in management roles. Familiarity with cruise management software, scheduling systems, and possibly certifications in hospitality management are important technical assets. Exceptional customer service, problem-solving abilities, and cross-cultural communication are soft skills that help professionals excel in this environment. These skills are crucial for ensuring smooth ship operations, guest satisfaction, and effective coordination among diverse onboard teams.

More about Cruise Ship Administration jobs
What cities are hiring for Cruise Ship Administration jobs? Cities with the most Cruise Ship Administration job openings:
What states have the most Cruise Ship Administration jobs? States with the most job openings for Cruise Ship Administration jobs include:
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Cruise Ship Administration jobs near you
Infographic showing various Cruise Ship Administration job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $54,541 per year, or $26.2 per hour.

Personal Cruise Consultant

Norwegian Cruise Line

Sunrise, FL • On-site

Full-time

Re-posted 15 days ago

Norwegian Cruise Line rating

8.3

Company rating: 8.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

3rd of 9 rated cruise lines

Job description

Company Description
Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Feel Free" on one of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards. Norwegian Cruise Line is also listed as one of America's Best Employers on Forbes List.
Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.
Job Description
DUTIES AND RESPONSIBILITIES:
Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
  • Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
  • Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
  • Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
  • Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
  • Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
  • Perform other job related functions as assigned.

Qualifications
EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.
EXPERIENCE: Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.
Additional Information
KNOWLEDGE & SKILLS:
Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.
Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries.
Proven record of excellent customer service and retention skills.
Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Problem solving, research and resolution skills.
Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines.
Customer service skills.
Adherence to dress code is strictly enforced.
*Please Apply Online At https://www.ncl.com/about/careers/corporate-employment*
Videos To Watch
https://www.youtube.com/watch?v=Vuc9Q32Qwok

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