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Position Classification:

Regular, full-time, hourly, non-exempt and benefit-eligible staff position. For more benefit information visit Why Work at UCO? 

The hourly rate is $19.72 which translates to $41,017.60 per year.

General Schedule:

Position typically works Monday-Friday from 8am-5pm in-office at UCO’s main campus in Edmond, Oklahoma, possible shift work. 

Department Overview:

The Emergency Management Unit is a subdivision of the Department of Public Safety. This position will work and provide support to the university's Police Department and Emergency Management Unit.

Position Overview:

The Communications/Records Supervisor is responsible for ensuring top tier execution of Communication Center functions by elevating the proficiencies of assigned staff and managing relationships with various customers. This role entails being a driving force for enhancing customer service, improving efficiencies and execution, and collaborating with Public Safety team members to identify strategic outcomes for the improvement of all department functions.  

Key responsibilities include:
•    Communicating strategic priorities to staff and driving improvement initiatives.
•    Serving as a leader in a highly functioning department with ability to unlock full potential of assigned staff.
•    Development of efficient procedures, guidelines, and workflows for operating a Communications Center.
•    Effectively utilize data and intelligence to enhance decision making and maintain components to ensure a continuous operational Communications Center.
•    Remain organized and engaged with staffing administrative duties while identifying solution-based opportunities to sustain critical functions.

This position reports to and provides support to the Director of Emergency Management on areas that focus on resiliency building, preparedness activities, and improving operational communications.

Department Specific Essential Job Functions:

This position is deemed mission essential to the functions of Public Safety at UCO. In case of inclement weather or other emergency situations, the position is expected to report to work as directed. Subordinates to this position work shifts 24/7/365 and the supervisor will be expected to work varying shifts on occasion as well as modify work schedules weekly to ensure operational objectives and to engage with subordinates.

Leadership & Coaching
•    Build, develop, and lead a diverse, high-performing team while fostering a culture of collaboration, innovation, and accountability.
•    Cultivate excellence within the team.
•    Serve as a role model for behaviors that inspire trust and confidence throughout the staff.
•    Dedicate sufficient time with the team across different shifts to implement and execute the Communications Center standards.
•    Oversee and execute a dedicated workforce, adhering to timelines, and achieving key milestones.

Execution
•    Oversee operational activities of the UCO Communications Center including staffing, technology solutions, processes and procedures, and supporting various University departments in their activities.
•    Ensures an organized, clean, and functional Communications Center that is customer service oriented and provides a model experience to visitors.  
•    Monitor and assist in troubleshooting issues with communications equipment and systems that could disrupt Communications Center functions and cause safety concerns. 
•    Manages and utilizes two-way radios while employing police radio codes, computers, telephone system, fax machine, and additional devices.
•    Monitors fire and burglar alarms, closed circuit video cameras, and interacts with a variety of systems including agency and state reporting and tracking software, web based and cloud-based systems and applications, the Oklahoma Law Enforcement Telecommunications System (OLETS) and the National Crime Information Center (NCIC).  
•    Effectively manage and utilize additional UCO and non-UCO related systems to conduct operations in support of public safety activities.  
•    Responds rapidly to emergency calls, employing effective decision-making and prioritization skills, as needed.
•    Provides administrative support to Public Safety team and conducts administrative functions that enable team to conduct work efficiently without continuous oversight.
•    Serves as the communications training officer to ensure Communications Center personnel are effective in public safety communications and follow policies and procedures. 

Relationship Management
•    Foster strong and authentic relationships with internal and external customers, leveraging those connections to enhance the operations of the Communications Center. 
•    Develop a culture of customer service within the staff by informing and encouraging behaviors that prioritize the UCO community. 
•    Effectively lead and provide additional support with managing records requests, public information programs and publications, and community engagement activities.

Budget and Purchasing
•    Participates in the preparation of the annual budget for equipment, supplies and personnel for the Communications Center needs and implements approved expenditures.
•    Prepares requisitions and purchase orders following University procedures.
•    Manages Paid Time Off (PTO) including vacation, sick, personal holiday and overtime schedules.

Reporting
•    Prepares monthly UCR/NIBRS crime reports and assists or prepares other departmental reports and publications as directed inclusive of maintaining and confirming information related to items that have been entered by the department as stolen to external systems.
•    Prepares and interprets (weekly, monthly, annual reports) required by local, state and federal laws/regulations and University policies.

Qualifications / Experience Required:

General education or vocational training and 3+ years’ relevant experience or equivalent combination of education and experience.
•    Oklahoma Law Enforcement Telecommunications System (OLETS) certification (active or expired).
•    Current First Aid and CPR certification.
•    Must have a valid driver's license, clean driving record, and be able to operate a typical motor vehicle.
•    Must NOT have any felony conviction or misdemeanor conviction for domestic abuse or any serious misdemeanor.

Qualifications / Experience Preferred:

•    Bachelor’s degree in a field of study that is related to or corresponds to Public Safety operations
•    5+ years of related experience + 1 year of supervisory experience in related position 
•    Association of Public Safety Communications Officials (APCO) Communications Center Supervisor Certification
•    Incident Command System Certification in ICS 100, 200, 700, and 300

Knowledge/Skills/Abilities:

•    This is a skilled position wherein the incumbent must frequently function without supervision. •    Independently make sound and effective decisions leading to correct, valid and appropriate courses of action. 
•    Expresses ideas clearly and concisely, both orally and in writing. 
•    Maintain confidentiality of sensitive information. 
•    Keeps highly accurate records and files. 
•    Deals efficiently with highly stressful conditions during emergencies, to include life threatening situations. 
•    Demonstrates good human relation skills which permit the establishment and maintenance of effective working relationships.
•    Follows complex spoken and/or written instructions.
•    Proficient use of PCs and Microsoft Office. 
•    Good supervisory and organizational skills. 

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.