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Ucaas Customer Success Jobs (NOW HIRING)

Bland

Partner Success Manager

San Francisco, CA · On-site

$140K - $180K/yr

... UCaaS, contact center software, customer experience, or channel/partner ecosystem management • ... success playbooks from scratch • Experience working with partner or enterprise customer ...

Bland.ai, Inc.

Partner Success Manager

San Francisco, CA · On-site

Partner Success Manager About Bland AI Bland AI is the voice AI platform built for enterprises with ... Background in voice AI, conversational AI, CPaaS, CCaaS, UCaaS, contact center software, customer ...

RingCentral

$250/day

Own an assigned portfolio post-sale, serving as the sole named point of accountability for each customer's success with RingCentral's UCaaS, CCaaS, and Agentic AI platforms. * Build and maintain ...

Themis Solutions Inc.

... Customer Success teams, with particular depth in voice/UCaaS technical validation, migration planning, and competitive positioning against established VoIP and UCaaS providers. What your team does ...

Jobtailor

Mid-Market Account Executive

Scottsdale, AZ · On-site

... customer success, and product teams Requirements * 5+ years of successful B2B sales experience, preferably within CX, CCaaS, UCaaS, conversational AI, customer engagement technology, or related SaaS ...

New

RingCentral, Inc.

Technical Success Manager

$250/day

... each customer's success with RingCentral's UCaaS, CCaaS, and Agentic AI platforms. • Build and maintain multi-threaded executive relationships within each account (VP, SVP, and C-suite level ...

RingCentral, Inc

Technical Success Manager

Belmont, CA · On-site

$250/day

Own an assigned portfolio post-sale, serving as the sole named point of accountability for each customer's success with RingCentral's UCaaS, CCaaS, and Agentic AI platforms. * Build and maintain ...

New

RINGCENTRAL

Technical Success Manager

$250/day

... customer's success with RingCentral's UCaaS, CCaaS, and Agentic AI platforms. Build and maintain multi-threaded executive relationships within each account (VP, SVP, and C-suite level), ensuring ...

Clio

Solutions Engineer, Cloud Communications

... Customer Success teams, with particular depth in voice/UCaaS technical validation, migration planning, and competitive positioning against established VoIP and UCaaS providers. What your team does ...

Nextiva

CX Associate, Customer Accounts

Scottsdale, AZ · On-site

$16.75 - $22.25/hr

... UCaaS) and Contact Center (CCaaS) solutions. This team connects directly with customers to ... Partner with internal Sales and Customer Success teams to identify customer needs, schedule ...

Harbor IT

Account Executive-Net New Logo Sales

... UCaaS) solutions to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer success. Backed by investment firm Worklyn Partners since 2022, Harbor ...

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Ucaas Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do ucaas customer success jobs pay per year?

As of Sep 11, 2026, the average yearly pay for ucaas customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Ucaas Customer Success jobs?

For Ucaas Customer Success jobs, the most frequently searched job titles are:

Infographic showing various Ucaas Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Clearspan Customer Operations Manager

Plano, TX • On-site

Clearspan LLC
51 - 200 employees
Learn more about Clearspan LLCexternal

$125K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 24 days ago

Key responsibilities

  • Own the operational health of assigned customer accounts.

  • Lead recurring operational and executive customer meetings.

  • Coordinate incidents, escalations, upgrades, and change management.

Job description

Clearspan Customer Operations Manager (COM) 
Reports To: Director, Core Networks
Location: Plano, Texas
Classification: Full-Time, Exempt
Position Summary
The Customer Operations Manager serves as the primary operational relationship manager for assigned customers. The COM acts as a trusted advisor, customer advocate, and cross-functional coordinator, ensuring customers realize maximum value from Clearspan services while maintaining high service quality, adoption, and satisfaction.
Key Responsibilities
·       Own the operational health of assigned customer accounts.
·       Lead recurring operational and executive customer meetings.
·       Coordinate incidents, escalations, upgrades, and change management.
·       Deliver operational reporting, utilization analysis, and recommendations.
·       Partner with Operations, Engineering, Service Delivery, Sales Engineering, Product Management, and Finance.
·       Advocate for customer requirements and continuous service improvement.
Technical Knowledge & Software Platforms:
Required Knowledge
·       UCaaS and hosted voice concepts
·       VoIP, SIP, QoS, E911, number provisioning
·       Incident management and change management
·       Customer success methodologies
Preferred Experience
·       Cisco BroadWorks (BroadSoft) or similar administration or support
·       Experience with Clearspan's OpEasy platform or ability to become proficient quickly
·       CRM, Microsoft 365, Teams, Excel, ticketing systems (ServiceNow, Remedy, Jira or equivalent)
Operational Cadence:

Daily
·       Review tickets, monitor escalations, coordinate with NOC/Engineering, communicate customer status, update action items.
Weekly
·       Conduct customer meetings, review KPIs and risks, coordinate ongoing projects.
Monthly
·       Provide reporting, customer health reviews, billing review, service adoption analysis.
Quarterly
·       Lead Quarterly Business Reviews (QBRs), review roadmap items, and develop improvement plans.
Performance Expectations
·       Maintain high customer satisfaction and retention.
·       Complete recurring operational reviews and QBRs.
·       Drive adoption of Clearspan services and features.
·       Provide proactive risk identification and mitigation.
·       Communicate effectively during major incidents.
Competency Matrix
 | Competency | Expectation
 | Customer Success | Executive communication, relationship management, customer advocacy
 | Operational Excellence | Escalation management, reporting, analytics, continuous improvement
 | Technical | OpEasy, Cisco BroadWorks, UCaaS, SIP/VoIP knowledge
 | Leadership | Cross-functional collaboration, ownership, accountability
Qualifications
·       Bachelor's degree or equivalent experience.
·       3–7 years in Customer Success, Technical Account Management, Service Delivery, or telecommunications.
·       Excellent written and verbal communication.
 
What We Offer: 
·       Competitive base salary and performance-based bonus 
·       Comprehensive health, dental, and vision insurance 
·       401(k) plan with company match 
·       Flexible work options 
Clearspan is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Clearspan not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
 
This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Acknowledgement
This document describes the general nature of the position and is not intended to be an exhaustive list of all responsibilities.