Ubiquiti Support Jobs in Reston, VA (NOW HIRING)

ITCON Services is looking for a bright, motivated Azure Cloud Engineer to join our team. The individual will be responsible for supporting the ITCON Offices IT infrastructure which is based both in our data center as well as in the Microsoft 365 and Azure Cloud. We need an experienced and technically skilled Systems Administrator/Cloud engineer who understands the fundamentals of how CISCO Meraki and Ubiquiti routers, hubs and switches operate. Fundamental understanding of installation, configuration and troubleshooting of laptops like Microsoft Surface Pro's and Apple Mac books is needed. The candidate should have experience with Microsoft O365 administration of exchange and user administration. Should also have experience with Microsoft Azure Active Directory and Virtual Machine installation, configuration, and troubleshooting.

The individual will be responsible for supporting the ITCON Offices IT infrastructure which is based both in our data center as well as in the Microsoft 365 and Azure Cloud. We need an experienced and technically skilled Systems Administrator/Cloud engineer who understands the fundamentals of how CISCO Meraki and Ubiquiti routers, hubs and switches operate. Fundamental understanding of installation, configuration and troubleshooting of laptops like Microsoft Surface Pro's and Apple Mac books is needed. The candidate should have experience with Microsoft O365 administration of exchange and user administration. Should also have experience with Microsoft Azure Active Directory and Virtual Machine installation, configuration, and troubleshooting.

The candidate should have a flexible and accommodating working style, be excited about technology and take an initiative, and be willing and able to troubleshoot system issues while learning new tools and technologies as they relate to Windows and Linux-based systems.

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.

Required Skills and Qualifications

• Maintain essential Microsoft O365 and Azure based IT operations, including operating systems, security tools, applications, servers, routers, switches, hubs, MS Exchange email systems, laptops, desktops, software, and hardware.
• Maintain ITCON Office cloud-based infrastructure requirements including, O365 and Azure based virtual servers, MS Surface Pro, Cisco Meraki and Ubiquiti routers, switches, firewalls, Canon printers, MS Teams Soft phones etc.
• Ability to install, configure and trouble shoot Microsoft Surface Pro machines for ITCON employees.
• Microsoft Office 365 user account creation, administration, and monitoring
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
• Microsoft Office 365 Exchange email account creation, administration and monitoring
• Microsoft Azure Active directory administration including Azure Cloud tenant network operation and maintenance.
• Microsoft Defender, Endpoint and Sentinel installation, configuration and administration
• Nurture dependable IT infrastructure and networking that's always up and running.
• Partner with internal and external partners to communicate project status and activities.
• Interact with the Call center and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Establish and maintain strong vendor relationships for procurement of ITCON IT hardware and software tools.
• IT equipment inventory and asset management
• Responding in a timely manner to service issues and requests
• Ability to show initiative and work with minimal supervision.
• Expert oral and written communication skills to facilitate critical discussions between business customers, project stakeholders, and contracting team. We consider communication skills a key required skill.

Desired Skills and Qualifications

• Bachelor's degree in technology or computer science
• 4+ years of experience as a Systems Administrator
• Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, and virtualization
• Experience in project management, application design and integration, cloud computing (specifically Microsoft Azure), VMware, Hyper-V, or similar hypervisors a plus
• Expertise in creating, analyzing, and repairing large-scale distributed systems.
• Hands-on experience with Office365
• Experience with Microsoft Intune or similar platform
• Excellent client management/resolution, problem solving, debugging/troubleshooting skills are required.
• Excellent verbal communications and written documentation skills are required.

Desired Certifications

• MCSA: Windows Server 2012 (2016)
• MCTS: Windows Server Active Directory, Configuration
• MCTS: Windows Server Network Infrastructure, Configuration
• MCP: Microsoft Certified Professional
• MCSA: Windows Server
• MCITP: Server Administration on Windows Server
• VCA-DCV: VMware Certified Associate