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Uber Eats Customer Service jobs near you
Account Partner, Eats SMB

Account Partner, Eats SMB

Uber Technologies, Inc.

New York, NY • On-site

Full-time

Posted 10 days ago

Job description

About the Role

The Account Partner role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-sized businesses, including restaurants and other local merchants. This role will focused on supporting partners in our Upstate New York and New England markets, so candidates should be comfortable with traveling to visit with restaurants in person 20% of the month.

As an Account Partner, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners.

What You'll Do

  • Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention.
  • Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance reviews, and data-driven recommendations.
  • Consult and upsell additional Uber Eats products and services to optimize merchant performance.
  • Build meaningful, long-term relationships to position Uber Eats as the go-to delivery platform.
  • Maintain consistent communication via email, phone, and in-person meetings where applicable.
  • Champion restaurant feedback to help shape internal strategy and drive insights.
  • Act as an ambassador for Uber Eats, ensuring partners understand and leverage our platform's full potential.

Basic Qualifications

  • At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)

Preferred Qualifications

  • Proficiency in Salesforce and Google Suite or similar CRM tools
  • Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
  • Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
  • Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
  • Highly organized and detail-oriented, with a strong work ethic.
  • Willingness to roll up your sleeves and dive deep into partner relationships and business challenges.
  • Experience with negotiation of partnership contracts, communication under pressure, balancing partner needs and business objectives
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Ready to Ride?


This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.


You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.


Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.


Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For New York City, NY-based roles: The total annualized on-target earnings (OTE) for this position is USD $85,429 - USD $90,005. The OTE includes a base hourly rate of USD $28.75 per hour - USD $30.29 per hour and an annualized cash variable incentive target range of USD $25,629 - USD $27,001.

The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.


An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits.

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