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Ttec Customer Service Chat Jobs in Texas (NOW HIRING)

TTEC

Customer Service Representative

Mcallen, TX

$17/hr

As a Customer Service Representative working in our site in McAllen, TX, youll be a part of ... Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. We ...

Lucchese

Customer Service Representative

El Paso, TX · On-site

$12.50 - $17/hr

Provide knowledgeable answers to customers via phone, live chat, and email regarding products, services, and the brand. * Bring emotion, surprise, and culture to the customer, keeping the brand story ...

LUCCHESE INC

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

Provide knowledgeable answers to customers via phone, live chat, and email regarding products, services, and the brand. * Bring emotion, surprise, and culture to the customer, keeping the brand story ...

Lucchese Boot CO

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

Provide knowledgeable answers to customers via phone, live chat, and email regarding products, services, and the brand. * Bring emotion, surprise, and culture to the customer, keeping the brand story ...

TTEC

Site Manager, Real Estate & Facilities

Mcallen, TX · On-site

$50K/yr

... TTEC for you and the customer. As a Facilities Manager working onsite in Mission TX, youll be a ... We aim to reflect the communities we serve, by not only delivering amazing service and technology ...

New

TTEC

Site Manager, Real Estate & Facilities

Mcallen, TX · On-site

$50K/yr

... chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive ...

New

TTEC Digital

AWS Software Developer

Austin, TX · Remote

$90K - $115K/yr

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and ...

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Ttec Customer Service Chat information

What is a Ttec Customer Service Chat?

A Ttec Customer Service Chat job involves assisting customers through online chat, answering inquiries, resolving issues, and providing support for products or services. Agents communicate with customers in real time, ensuring a positive experience while following company guidelines. This role requires strong typing skills, problem-solving abilities, and excellent customer service. It is often remote or office-based, depending on company requirements.

What are some common challenges faced by Ttec Customer Service Chat representatives?

Ttec Customer Service Chat representatives often manage multiple conversations simultaneously, which requires strong organizational skills and the ability to prioritize effectively. They may encounter customers who are frustrated or have complex issues, so maintaining professionalism and patience under pressure is essential. Working within specific response time targets and maintaining high customer satisfaction scores can also present challenges. However, comprehensive training, supportive supervisors, and clear protocols help team members overcome these obstacles and excel in their roles.

What are the key skills and qualifications needed to thrive in the Ttec Customer Service Chat position, and why are they important?

To thrive as a Ttec Customer Service Chat representative, you need excellent written communication skills, problem-solving ability, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic computer navigation are typically required. Strong multitasking skills, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure prompt, accurate, and empathetic support that upholds customer satisfaction and company reputation.

What are the most commonly searched types of Ttec Customer Service Chat jobs in Texas?

The most popular types of Ttec Customer Service Chat jobs in Texas are:

What are popular job titles related to Ttec Customer Service Chat jobs in Texas?

For Ttec Customer Service Chat jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Ttec Customer Service Chat jobs in Texas look for?

The top searched job categories for Ttec Customer Service Chat jobs in Texas are:

What cities in Texas are hiring for Ttec Customer Service Chat jobs?

Cities in Texas with the most Ttec Customer Service Chat job openings:

Ttec Customer Service Chat jobs near you
Infographic showing various Ttec Customer Service Chat job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Conversational AI Chat Bot Developer, Cognigy

TTEC Digital

Austin, TX • Remote

$140K - $160K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
What You'll Be Doing
  • Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
  • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
  • Code and test projects.
  • Deliver high-quality software on time.
  • Attend meetings and training as required.
  • Perform system analysis and project management duties for the successful completion of a project.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • Exercises wide latitude in determining objectives and approaches to engagements.
  • Mitigating and resolving code errors for development and future concepts.
What You'll Bring to the Role
  • 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
  • 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
  • 5+ years JavaScript experience.
  • Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.
  • Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
  • Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
  • Team Player and the ability to mentor team members
  • Desire to work in a fast-paced environment.
$140,000 - $160,000 a year
#LI-DD1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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