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Tagalog Customer Service Jobs in Texas (NOW HIRING)

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Tagalog Customer Service information

What are the key skills and qualifications needed to thrive as a Tagalog customer service representative?

To thrive as a Tagalog Customer Service Representative, you need fluency in Tagalog and English, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is typically required. Patience, active listening, and problem-solving make someone stand out in this role. These skills ensure effective support for customers, efficient issue resolution, and a positive customer experience for Tagalog-speaking clients.

What are some common challenges faced by Tagalog customer service representatives, and how can they be addressed?

Tagalog Customer Service representatives often encounter challenges such as language barriers with non-Tagalog-speaking colleagues or customers, handling complex customer inquiries, and adapting to varying communication styles. To address these, it's important to participate in ongoing training, actively seek feedback, and use available resources like translation tools or company knowledge bases. Building strong teamwork and regularly collaborating with supervisors and peers can also help resolve difficult cases more efficiently.

What is the difference between Tagalog Customer Service vs Tagalog Technical Support?

AspectTagalog Customer ServiceTagalog Technical Support
Required SkillsCommunication, problem-solving, customer handlingTechnical knowledge, troubleshooting, communication
Work EnvironmentCall centers, customer service departmentsCall centers, IT support teams
Common EmployerRetail, telecom, service providersIT companies, tech support firms

Tagalog Customer Service focuses on general customer interactions, addressing inquiries and resolving issues related to products or services. Tagalog Technical Support involves technical troubleshooting and resolving technical problems. Both roles require strong communication skills and are often found in call centers, but technical support demands additional technical knowledge.

What is a Tagalog customer service representative?

A Tagalog Customer Service representative is a professional who assists customers by providing support and resolving issues, specifically for Tagalog-speaking clients. They handle inquiries, complaints, or requests via phone, email, chat, or in person, ensuring clear communication in both Tagalog and English. Their role is crucial for companies that serve Filipino customers or have a significant Filipino client base, as language proficiency helps build trust and improve customer satisfaction.
What are popular job titles related to Tagalog Customer Service jobs in Texas? For Tagalog Customer Service jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Tagalog Customer Service jobs in Texas look for? The top searched job categories for Tagalog Customer Service jobs in Texas are:
What cities in Texas are hiring for Tagalog Customer Service jobs? Cities in Texas with the most Tagalog Customer Service job openings:
Tagalog Customer Service jobs near you

Sales Professional - Outside Sales (Bilingual Tagalog)

Service Corporation International

Houston, TX • On-site

$50K - $100K/yr

Full-time

Re-posted 2 days ago

Service Corporation International rating

6.7

Company rating: 6.7 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.
Working from home, presents at-need cemetery and pre-need arrangement services and products to consumers. Responsible for achieving monthly sales target. As a self-starter, develops relationships within the community to generate qualified leads. Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments. Follow-up with client families for referrals by establishing professional relationships and service excellence.
Bilingual proficiency in English and Tagalog required
JOB RESPONSIBILITIES
Revenue Generation
  • Responsible for attaining or exceeding monthly sales revenue quota. Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products. Influences consumer on the benefits of pre-planning for a soft close.
  • Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options. Develops an understanding of each family's unique needs and offers solutions to meet their needs. Provides service beyond expectations to form the foundation for future sales. Promotes the SCI Brand and service excellence.
  • Following company processes and procedures, thoroughly and accurately completes contracts; follows up on outstanding documents and family questions. Provides and walks family through final contract. Addresses final questions.

Prospecting
  • Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships. Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars. Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends
  • Obtains referrals from families served through after care visits (ACV).
  • Schedules sales appointments. Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments.

Build Relationships with Families
  • Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments. Connects with families through listening, honest communication and genuine concern
  • Supports families in time of grief with acts of kindness; attends services and/or receptions.
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future

Teamwork
  • Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes
  • Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS
Education
  • High school diploma or equivalent required
  • college coursework preferred

License
  • Funeral Directors License where required by state law
  • Life Insurance license where required by state law; company will support obtaining licensing
  • Current state/province issued driver's license with an acceptable driving record

Experience
  • Sales experience preferred
  • Industry experience a plus
  • Bilingual proficiency in English and Tagalog required
  • Established relationships within local Filipino communities are a plus.
  • Previous Customer Relationship Management (CRM) systems experience a plus

Skills and Abilities
  • Computer and technology skills
  • Goal oriented self-starter
  • Public speaking ability; comfortable presenting to small groups
  • Ability to work well in a team, as well as independently
  • Ability to work a significant number of evenings and weekends
  • Bilingual is a plus

Compensation
$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
Postal Code: 77024
Category (Portal Searching): Sales
Job Location: US-TX - Houston

What Service Corporation International employees say

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