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True Customer Solutions Jobs (NOW HIRING)

NAVA Software Solutions

Business Analyst

Manassas, VA · On-site

Customer oriented and quality mindset - we continually strive to deliver true customer value, Open-minded, solutions oriented, and a team player - gaining energy through collaboration with others

Celestica Inc.

$140K - $200K/yr

Remote Summary The Solutions Architect Directior champions end-to-end solution development ... Consultative skills (ability to understand true customer needs) * Good communications skills

Plain

Solutions Engineer

San Francisco, CA · On-site

$175K - $200K/yr

... true customer relationships. Some of the world's most forward-thinking companies, like Cursor ... Plain is leading the charge in building this new world, as our Solutions Engineer, you'll own the ...

LeadVenture

Customer Success Manager

... solutions that address their needs, with the aim of retaining and growing their partnership with Net Driven. A successful person in this role becomes a true customer partner -- helping dealers sell ...

Abbott

... true self, and live a full life. You'll also have access to: Career development with an ... The Opportunity This role aims to enhance customer relationships to drive growth and revenue while ...

Abbott

... true self, and live a full life. You'll also have access to: Career development with an ... The Opportunity This role aims to enhance customer relationships to drive growth and revenue while ...

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How much do true customer solutions jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for true customer solutions in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What is a True Customer Solutions representative?

A True Customer Solutions representative is a professional who works for True Customer Solutions, a company specializing in providing customer service and support solutions for businesses. Their primary role involves assisting customers with inquiries, resolving issues, and ensuring a positive customer experience, often through phone, email, or chat. Representatives are trained to handle a variety of customer needs and may also provide technical support or product information. Their goal is to enhance customer satisfaction and loyalty by delivering effective and friendly service.

How does a True Customer Solutions professional typically collaborate with other departments to resolve client issues?

True Customer Solutions professionals often act as a bridge between customers and internal teams, such as product development, sales, and technical support. They regularly communicate client feedback, troubleshoot issues, and coordinate with relevant departments to ensure timely and effective solutions. This role requires strong interpersonal skills and the ability to manage multiple priorities, as professionals must advocate for the customer's needs while aligning with company goals. Collaboration is usually facilitated through regular meetings, shared digital platforms, and cross-functional projects.

What are the key skills and qualifications needed to thrive as a True Customer Solutions specialist, and why are they important?

To thrive as a Customer Solutions Specialist, you need strong problem-solving abilities, product knowledge, and experience in customer service roles, often supported by a relevant diploma or degree. Familiarity with CRM software, helpdesk platforms, and communication tools is typically required. Excellent communication, patience, and empathy help professionals stand out by building rapport and effectively resolving customer issues. These skills are vital for delivering efficient, positive customer experiences and fostering long-term client relationships.

What is the difference between True Customer Solutions vs Customer Service Representative?

AspectTrue Customer SolutionsCustomer Service Representative
Required credentialsHigh school diploma or equivalent; certifications in customer service or problem-solvingHigh school diploma or equivalent; on-the-job training
Work environmentCall centers, support centers, or client-facing rolesCall centers, retail, or office settings
Employer usageCompanies providing technical or complex customer supportRetail, telecom, and service industries
Search intentUnderstanding specialized customer support rolesBasic customer service roles and duties

True Customer Solutions roles typically involve handling complex customer issues, requiring specific certifications and problem-solving skills. Customer Service Representatives focus on general support, often with less specialized training. Both roles are vital in customer support but differ in complexity and scope.

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True Customer Solutions jobs near you
Infographic showing various True Customer Solutions job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $38,227 per year, or $18.4 per hour.

Customer Solution Center Appeals and Grievance Training Specialist

Los Angeles, CA • On-site

MDA Edge
Custom Software Development Services • 51 - 200 employees
Learn more about MDA Edgeexternal

Other

Posted 2 days ago

New

Job description

Customer Solutions Center Appeals And Grievances Training Specialist Ii

The Customer Solutions Center Appeals and Grievances (A&G) Training Specialist II is primarily responsible for the overall training strategy across the department. This position designs and conducts training programs using established regulatory and departmental guidelines. This position is responsible for providing ongoing training on the core processing system, A&G processing procedures, training regulatory changes which will affect established procedures, working with the quality team on quality and performance guidelines, creating and maintaining departmental policy and procedures. Additional responsibilities include evaluating initial training and ongoing learning opportunities to achieve consistency, efficiency, and productivity among the staff.

Duties:

  • Applies knowledge and skills to build competencies for the design of training programs that will boost employee's workplace performance in alliance with Enterprise and departmental goals.
  • Responsible for performing training needs assessments with the department management and will leads the design and delivery of curriculum and learning materials to ensure the success of new and current staff.
  • Conducts training for Customer Solution Center A&G team in customer service, product operations, and other work processes.
  • Conducts training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge.
  • Maintain documentation, including database/system updates, training agendas, sign-in sheets, etc. to demonstrate trainee compliance with department requirements.
  • Work with key stakeholders to monitor error trends, productivity, and quality standards for the program.
  • Identifies gaps in knowledge, skills and abilities, assess and recommend training/education measures to resolve issues and enhance staff performance.
  • Propose program modifications to enhance performance and positively influence member satisfaction survey results.
  • Conduct assessments after training to measure, record, and report feedback on training material and sessions.
  • Serve as coach staff to handle problems and concerns as they arise.
  • Review and recommends updates on policy and procedure critical to claims process.
  • Perform other duties as assigned.

Required Skills, Experience & Qualifications:

  • Bachelor's Degree in Business Administration or Healthcare Related Field. In lieu of degree, equivalent education and/or experience may be considered.
  • A minimum of 3-5 years of Managed Care, Medicaid, Medicare experience required.
  • A minimum of 3-5 experience in design and delivery (facilitating and coordinating) of training programs.
  • Must have 3 years experience in Healthcare Industry. Managed Care experience. Appeals & Grievances experience-preferably as Lead.
  • 3 years experience designing and conducting trainings as a true Trainer.
  • Strong understanding of learning principles and ability to demonstrate in classroom (or virtual classroom) situations.
  • Knowledge of CA regulatory guidelines, Medi-Cal guidelines, Medicare guidelines, NCQA requirements.
  • Skilled in group facilitation and managing effective discussion and dialogue to enhance the learning experience.
  • Strong organizational & analytical skills.
  • Ability to conduct effective and engaging presentations in a variety of delivery settings.
  • Ability to interpret technical data, processes, operating and maintenance instructions and procedure manuals.
  • Must be a strong team player willing to work toward achieving team goals.
  • Must be flexible to meet the changing training needs.
  • Professional demeanor. Commitment to Team Culture. Excellent written and verbal communications skills.
  • Proficient using Word, Excel, Power Point and Access.

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