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Triage Chat Jobs (NOW HIRING)

Serene Health

Clinical Supervisor, RN

San Diego, CA · On-site

Oversee the clinical triage chat line, answer and document member interactions from that workflow as necessary. * Oversee the New enrollment call line and workflow, ensuring timeliness, accuracy and ...

JM Eagle

Senior IT Support Engineer

Los Angeles, CA · On-site

... triage, chat-based troubleshooting, knowledge base search) to improve support speed and quality as we build out our ITSM practicesSystems AdministrationAdminister Microsoft Entra ID (Azure AD) and ...

Serene Health

Clinical Supervisor, RN

San Diego, CA · On-site

Oversee the clinical triage chat line, answer and document member interactions from that workflow as necessary. * Oversee the New enrollment call line and workflow, ensuring timeliness, accuracy and ...

Serene Health

Clinical Supervisor, RN

San Diego, CA · On-site

Oversee the clinical triage chat line, answer and document member interactions from that workflow as necessary. * Oversee the New enrollment call line and workflow, ensuring timeliness, accuracy and ...

ADP

Chat Specialist I - Total Source

El Paso, TX · On-site

Ensure proper triage, escalation, and effective resolution of higher-level issues and challenging ... Maintain role as a chat point of contact and perform initial troubleshooting for client for all ...

JM Eagle

Senior IT Support Engineer

Los Angeles, CA · On-site

Evaluate and pilot AI-driven support capabilities (e.g., AI-assisted ticket triage, chat-based troubleshooting, knowledge base search) to improve support speed and quality as we build out our ITSM ...

ADP

Chat Specialist I - Total Source

El Paso, TX

Ensure proper triage, escalation, and effective resolution of higher-level issues and challenging ... Maintain role as a chat point of contact and perform initial troubleshooting for client for all ...

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How much do triage chat jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for triage chat in the United States is $31.60, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $36.06 per hour, depending on experience, location, and employer.

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Infographic showing various Triage Chat job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 9% Part Time, and 19% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $65,733 per year, or $31.6 per hour.

Clinical Supervisor, RN

San Diego, CA • On-site

Serene Health
Health Care and Social Assistance • 11 - 50 employees
Learn more about Serene Healthexternal

Full-time

Re-posted 4 days ago

Job description

 Job Summary

The Clinical Supervisor, RN provides clinical and operational leadership for the Enhanced Care Management (ECM) program from our San Diego office. This is a non-bedside, on-site leadership role. The Clinical Supervisor serves as the clinical authority for ECM care planning and oversees the day-to-day performance of the clinical and care management teams, ensuring medical appropriateness, risk identification, regulatory compliance, and high-quality member outcomes. The Clinical Supervisor supervises RN Clinical Case Managers and the MA's and provides clinical direction to ECM Lead Care Managers responsible for care coordination and member engagement. The Clinical Supervisor RN will be responsible for ensuring workflows are maintained and completed in a timely and accurate manner, utilizing task assignment and delegation effectively. 

Core Responsibilities

Leadership & Team Management

  • Supervise, mentor, and evaluate RN Clinical Case Managers and provide clinical direction to ECM Lead Care Managers.
  • Manage staffing, scheduling, caseload assignments, and workflow distribution to meet program and productivity targets.
  • Support recruitment, onboarding, and ongoing training of clinical and care management staff.
  • Conduct performance reviews, coaching, and corrective action in partnership with Human Resources.
  • Foster a collaborative, accountable, and member-centered team culture.

Clinical Oversight

  • Serve as the senior clinical resource for escalations, complex cases, and clinical decision-making.
  • Oversee clinical department data, workflows and employee metrics, and report those to leadership as required.
  • Review and clinically approve individualized ECM care plans; ensure plans are updated with changes in clinical status or utilization.
  • Identify and monitor clinical and utilization risks impacting member outcomes.
  • Oversee medication review processes for safety concerns, adherence issues, and escalation needs.
  • Collaborate with primary care providers, behavioral health clinicians, and internal care teams.
  • Oversee clinical staff, approve time cards and time requests.
  • Provide feedback, evaluations, and progressive discipline as necessary to promote a fully functioning clinical team.
  • Oversee transitions of care following emergency department visits, hospitalizations, or other significant events.
  • Oversee the clinical triage chat line, answer and document member interactions from that workflow as necessary.
  • Oversee the New enrollment call line and workflow, ensuring timeliness, accuracy and clinical integrity of ICP creation and data entry. 


Compliance & Quality

  • Ensure care plans and clinical documentation meet Medi-Cal, CalAIM, and ECM program requirements.
  • Lead and support audits, chart reviews, and quality improvement initiatives.
  • Develop and refine clinical workflows, policies, tools, and best practices.
  • Provide clinical education and consultation to ECM staff.
  • Ensure timely, accurate, and compliant clinical documentation across the team.
  • Oversee internal reporting on member outcomes, utilization, care plan progress, and team performance.
  • Performs other duties as assigned.
 Required Qualifications
  • Active, unrestricted California RN license.
  • Bachelors in science of nursing; MSN preferred.
  • Minimum 5 years of clinical nursing experience, including at least 2 years in a supervisory or management role.
  • Experience working with Medi-Cal and/or managed care populations.
  • Strong clinical judgment, leadership, and communication skills.
  • Ability to work independently and collaboratively.
  • Ability to work on-site at our San Diego office.
 Preferred Qualifications
  • Bilingual English/Spanish.
  • Case management or utilization management experience.
  • Familiarity with Enhanced Care Management (ECM) or Health Home programs.
  • Experience leading audits or regulatory reviews.
  • Training in Motivational Interviewing or trauma-informed care.
 Physical Requirements
  • Prolonged periods of computer-based work.
  • Ability to lift 10 pounds.
  • Flexibility to support program operations.

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