1

Triage Customer Service Representative Jobs (NOW HIRING)

Career Team is seeking a Customer Service Representative to join our team in North Central Texas ... Triage customers to ensure their needs are met and exceptional customer service is provided to all ...

Customer Service Representative

Enfield, CT · On-site

$16.25 - $22/hr

The Customer Service Rep works collaboratively with all departments to ensure every customer ... Ability to remedy or triage customer inquiries * Work with engineering team to track technical ...

Customer Service Representative

Enfield, CT · On-site

$16.25 - $22/hr

The Customer Service Rep works collaboratively with all departments to ensure every customer ... Ability to remedy or triage customer inquiries * Work with engineering team to track technical ...

The Customer Service Representative will provide an essential layer of support by assessing initial ... Triage customers to ensure their needs are met and exceptional customer service is provided to all ...

The Customer Service Representative will provide an essential layer of support by assessing initial ... Triage customers to ensure their needs are met and exceptional customer service is provided to all ...

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems ...

Customer Service Representative

Seymour, CT · On-site

$16 - $21.75/hr

... triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive ... Ultimately, it is the CSR who creates a good first and last impression on our clients. * Accepts ...

Customer Service Representative

Seymour, TN

$13.25 - $18/hr

... triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive ... Ultimately, it is the CSR who creates a good first and last impression on our clients. * Accepts ...

next page

Showing results 1-20

Triage Customer Service Representative information

See salary details

$9

$18

$26

How much do triage customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for triage customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What cities are hiring for Triage Customer Service Representative jobs?

Cities with the most Triage Customer Service Representative job openings:

What states have the most Triage Customer Service Representative jobs?

States with the most job openings for Triage Customer Service Representative jobs include:

What are popular job titles related to Triage Customer Service Representative jobs?

For Triage Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Triage Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Remote Customer Service Representative - Contact Center

Remote

$16.50 - $22.25/hr

Other

Posted 5 days ago


Job description

Remote Customer Service Representative – Federal Contact Center

ITCON Services is seeking dedicated and customer-focused Customer Service Representatives to support a high-impact federal contact center program.

In this role, you will be on the front lines—helping individuals navigate important services and processes with clarity, professionalism, and empathy. If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering exceptional customer service, this is an opportunity to make a meaningful difference every day.

Why Join ITCON?
  • Be part of a mission-driven federal program serving millions of customers
  • Work in a supportive, team-oriented environment
  • Gain experience with modern contact center technologies
  • Access training and professional growth opportunities
  • Enjoy the flexibility of a fully remote role
What You'll Do Customer Support & Communication
  • Handle customer inquiries across multiple channels, including inbound/outbound calls, web chat, web forms, and secure messaging
  • Manage up to two concurrent chat sessions while maintaining accuracy and professionalism
  • Provide clear, accurate, and complete information in plain language
Service Delivery & Case Management
  • Assist customers using approved knowledge articles, scripts, procedures, and job aids
  • Capture, document, and route service requests (e.g., address changes, appointment requests) using web-based systems
  • Triage customer inquiries, determine appropriate next steps, and assist with scheduling or rescheduling appointments when applicable
Escalation & Compliance
  • Escalate inquiries that fall outside of standard guidance to Tier 2 support teams
  • Maintain strict adherence to program guidelines, including providing non-advisory support (no legal advice)
  • Deliver service in a calm, respectful, and non-judgmental manner
Bilingual Support (if applicable)
  • Provide assistance in both English and Spanish for bilingual roles
What You Bring
  • Strong customer service and communication skills
  • Ability to multitask and manage multiple communication channels simultaneously
  • Comfort working in a fast-paced, structured contact center environment
  • Strong attention to detail and ability to follow processes and guidelines
  • Basic technical proficiency and ability to learn new systems quickly
Requirements
  • High School Diploma or equivalent
  • U.S. Citizenship required
  • Ability to type at least 60 words per minute
  • Proficiency navigating computer systems and tools, including:
    • CRM platforms (e.g., Salesforce/STARS)
    • Contact center tools (e.g., Amazon Connect softphones)
  • Ability to obtain and maintain required government clearance