Global Program Manager
Dallas, TX · On-site
The GPM will closely work with all support team members as a customer advocate internal to the Trax organization but also manage governance to contractual obligations. The GPM be accountable for ...
Global Program Manager
Dallas, TX · On-site
The GPM will closely work with all support team members as a customer advocate internal to the Trax organization but also manage governance to contractual obligations. The GPM be accountable for ...
Global Program Manager
Dallas, TX · On-site
The GPM will closely work with all support team members as a customer advocate internal to the Trax organization but also manage governance to contractual obligations. The GPM be accountable for ...
Global Program Manager
Dallas, TX · On-site
The GPM will closely work with all support team members as a customer advocate internal to the Trax organization but also manage governance to contractual obligations. The GPM be accountable for ...
Trax Inc.provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables ...
Trax Inc.provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables ...
Trax Inc.provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers oflogisticsservices. The Trax platform enables ...
Trax Inc.provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers oflogisticsservices. The Trax platform enables ...
Sales Manager (Americas)
Coral Gables, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Sales Manager (Americas)
Coral Gables, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Scrum Master
Coral Gables, FL · On-site
$49 - $65.25/hr
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Scrum Master
Coral Gables, FL · On-site
$49 - $65.25/hr
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Sales Manager (Americas)
Coral Gables, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Quick apply
Sales Manager (Americas)
Coral Gables, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Technical Product Analyst
Miami, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Technical Product Analyst
Miami, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Quick apply
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Release Coordinator
Coral Gables, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Release Coordinator
Coral Gables, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Human Resources Specialist / Executive Assistant
Coral Gables, FL · On-site
$46K - $61K/yr
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Human Resources Specialist / Executive Assistant
Coral Gables, FL · On-site
$46K - $61K/yr
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Technical Writer
Coral Gables, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Technical Writer
Coral Gables, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Scrum Master
Coral Gables, FL · On-site
$49 - $65.25/hr
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Quick apply
Scrum Master
Coral Gables, FL · On-site
$49 - $65.25/hr
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Scrum Master
Coral Gables, FL · On-site
$49 - $65.25/hr
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Scrum Master
Coral Gables, FL · On-site
$49 - $65.25/hr
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Technical Writer
Coral Gables, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Technical Writer
Coral Gables, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Technical Product Analyst
Miami, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Quick apply
Technical Product Analyst
Miami, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Technical Writer
Coral Gables, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Quick apply
Technical Writer
Coral Gables, FL · On-site
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as ...
Trax Technologies information
What do Trax Technologies do?
Trax Technologies is a company that provides transportation management solutions, including freight audit, payment, and carrier management services. Employees in related roles often work with logistics software, data analysis, and industry compliance to optimize supply chain operations.
What are the key skills and qualifications needed to thrive at Trax Technologies?
To excel at Trax Technologies, you typically need expertise in logistics, supply chain management, and data analysis, often supported by a relevant degree or industry experience. Familiarity with transportation management systems (TMS), ERP software, and data analytics platforms is highly valued. Strong problem-solving, attention to detail, and effective communication skills help professionals collaborate with global teams and clients. These abilities are crucial for ensuring accuracy, efficiency, and customer satisfaction in the complex logistics technology sector.
What are the main challenges someone might face when starting a role at Trax Technologies, and how can they overcome them?
New team members at Trax Technologies often encounter challenges related to mastering the company's complex logistics and supply chain software platforms, as well as adapting to the fast-paced, highly collaborative work environment. To overcome these challenges, it is important to actively participate in onboarding and training sessions, seek guidance from experienced colleagues, and stay open to continuous learning. Building strong communication channels with cross-functional teams, such as product, support, and client services, can also help new hires integrate smoothly and perform effectively.
What is the difference between Trax Technologies vs Data Analyst?
| Aspect | Trax Technologies | Data Analyst |
|---|---|---|
| Required Credentials | Technical certifications, industry-specific training | Bachelor's degree in data science, statistics, or related field |
| Work Environment | Logistics, supply chain, and retail settings | Office, remote, or hybrid environments across various industries |
| Employer & Industry Usage | Logistics companies, retail chains, technology providers | Corporations, consulting firms, government agencies |
Trax Technologies primarily focuses on supply chain and retail technology solutions, requiring technical certifications and industry-specific knowledge. Data Analysts work across diverse industries analyzing data to inform business decisions, often with a degree in data-related fields. While both roles involve data handling, Trax Technologies specialists are more specialized in logistics and retail tech, whereas Data Analysts have broader industry applications.
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Job description
Global Program Manager
The Global Program Manager or GPM will be the primary contact for specific qualified accounts that is accountable for overall program health, maturation, governance, and supporting growth opportunities. The GPM will gain alignment with key stakeholders within their assigned customers to ensure customer health is established by establishing short and long-term objectives that align with the Trax Value Pyramid and the associated methods to achieve those objectives. The GPM will also align with the customer around KPIs and metrics as a method to measure program and make necessary program changes when needed. Successful execution of a customer program will be measured using specific KPIs and their associated targets, avoiding revenue churn, and support overall account growth by working with their sales counterpart building a business case for program augmentation. The GPM will closely work with all support team members as a customer advocate internal to the Trax organization but also manage governance to contractual obligations. The GPM be accountable for monthly business reviews and collaborate on quarterly business reviews for each assigned customer in their portfolio.
Core Skills Required
The GPM must be able to verbally and non-verbally communicate with both operational (tactical) and strategic customer stakeholders to understand customer requirements, escalations, and objectives and contractual obligations.
The GPM must be able to organize and balance tactical escalations with planned and strategy account activity. The GPM should follow up on assigned tasks where not accountable but need to be informed.
The GPM will utilize KPIs and metrics to evaluate customer health and monitor operational activity. Often KPIs also indicate opportunities for program improvement and the successful GPM will be skilled at using data to identify opportunities for program improvement. Additionally, the GPM will be able to demonstrate the value Trax creates across all products and services that the Customer has already purchased, including demonstrating positive ROI.
The GPM is account for overall program governance. This requires a solid understanding of contractual obligations as well as a solid understand of Trax's standard solution specification (products and services), and have the ability to align with customer to avoid custom or bespoke processes. As these processes are defined in a customer playbook or SOP, supporting the management and ongoing alignment to ensure consistent delivery is paramount.
Responsibilities
Minimum Qualifications
The Global Program Manager or GPM will be the primary contact for specific qualified accounts that is accountable for overall program health, maturation, governance, and supporting growth opportunities. The GPM will gain alignment with key stakeholders within their assigned customers to ensure customer health is established by establishing short and long-term objectives that align with the Trax Value Pyramid and the associated methods to achieve those objectives. The GPM will also align with the customer around KPIs and metrics as a method to measure program and make necessary program changes when needed. Successful execution of a customer program will be measured using specific KPIs and their associated targets, avoiding revenue churn, and support overall account growth by working with their sales counterpart building a business case for program augmentation. The GPM will closely work with all support team members as a customer advocate internal to the Trax organization but also manage governance to contractual obligations. The GPM be accountable for monthly business reviews and collaborate on quarterly business reviews for each assigned customer in their portfolio.
Core Skills Required
- Verbal and non-Verbal Communication
The GPM must be able to verbally and non-verbally communicate with both operational (tactical) and strategic customer stakeholders to understand customer requirements, escalations, and objectives and contractual obligations.
- Ability to Organize, Plan, and Prioritize Account Management Activity
The GPM must be able to organize and balance tactical escalations with planned and strategy account activity. The GPM should follow up on assigned tasks where not accountable but need to be informed.
- Understand Metrics and KPIs, and ROI (value)
The GPM will utilize KPIs and metrics to evaluate customer health and monitor operational activity. Often KPIs also indicate opportunities for program improvement and the successful GPM will be skilled at using data to identify opportunities for program improvement. Additionally, the GPM will be able to demonstrate the value Trax creates across all products and services that the Customer has already purchased, including demonstrating positive ROI.
- Governance
The GPM is account for overall program governance. This requires a solid understanding of contractual obligations as well as a solid understand of Trax's standard solution specification (products and services), and have the ability to align with customer to avoid custom or bespoke processes. As these processes are defined in a customer playbook or SOP, supporting the management and ongoing alignment to ensure consistent delivery is paramount.
Responsibilities
- Lead the process for creating Account Plans that clearly define objectives, projects to meet those objectives, associated measurement or KPIs to confirm progress, and holding all parties accountable, including the customer, on actions necessary to improve overall program health.
- Manage monthly business reviews and support quarterly business reviews to ensure continuous improvement and program maturity (ensuring alignment). Working with other team members to gather the necessary content to support business cases and evaluation of current state along with recommendations for improvement.
- Identify growth opportunities and work collaboratively with the Account Manager/Executive to establish growth strategies and the associated value proposition behind the recommendations.
- Establish relationships both at the executive, management, and operational level of a customer
- Monitor and/or escalate issues to ensure resolution in a timely basis
- Strive for customer references
- Facilitate product adoption by having a competency level of an end-user
- Support change management when customers adopt a new product or service offering
- Provide leadership and support for the broader operations teams that support an overall customer's health
Minimum Qualifications
- 3+ years experience directly managing customer relationships
- 3+ years logistics and supply chain industry experience
- 2+ years sales and account management experience
- Proven ability to lead and facilitate customer meetings and workshops
- Excel at engaging colleagues and encouraging input from them
- Exhibits high degree of communication with internal and external stakeholders
- Driven to move others to action
- Strong sense of accountability and project management
- Ability to work collaboratively and cross-divisionally with others in a time sensitive and team environment
- Proficient in MS Office applications
About Trax Technologies
Sourced by ZipRecruiter
Industry
Trucking
Company size
201 - 500 Employees
Headquarters location
Irving, TX, US
Year founded
1993