Travel Agent Assistant Jobs in Quebec (NOW HIRING)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Nous recherchons un(e) agent(e) indemnisation I pour rejoindre notre equipe en pleine expansion. Vous jouerez un role cle de soutien et d'aide aux experts en sinistre dans le traitement des reclamations en assurance automobile et habitation, en assurant les suivis necessaires, la coordination avec les intervenants et l'execution des taches administratives reliees aux dossiers.

Contrat temporaire de 6 mois

Ce que vous ferez ici:

• Soutenir les experts en sinistre dans le traitement des dossiers de reclamation auto et habitation.
• Effectuer des suivis avec les clients (courriels/SMS/appels) afin de faire progresser leur dossier et obtenir l'information manquante.
• Assurer les suivis avec divers intervenants : fournisseurs, ateliers de reparation, services de police et autres partenaires.
• Realiser des taches administratives liees aux dossiers (ex. transcrire et completer des releves de dommages, mise a jour des notes au dossier, classement de documents).
• Utiliser plusieurs systemes informatiques en parallele et appliquer adequatement les outils et processus disponibles pour optimiser la gestion des dossiers.
• Assurer le soutien, le respect des etapes du processus, ainsi que des normes et delais de service etablis.
• Faire preuve d'une approche professionnelle, empathique et orientee client, incluant la gestion des appels plus difficiles.

Profil recherche:

• Diplome d'etudes secondaires ou collegiales (formation en administration des affaires un atout) ou toute combinaison equivalente de formation et d'experience.
• Minimum 1 an d'experience dans un poste de service a la clientele et/ou dans un poste administratif.
• Aisance marquee avec l'informatique : capacite a naviguer entre plusieurs applications/systemes simultanement et a effectuer de la saisie de donnees avec rigueur.
• Excellentes aptitudes de communication, souci du detail et sens de l'organisation.
• Capacite a maintenir un niveau de performance eleve et constant (qualite et volume).
• Adaptabilite au changement (ex. changements de procedures, nouveaux outils, ajustements operationnels).
• Aucune experience de travail au Canada n'est requise, mais vous devez etre autorise(e) a y travailler.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.