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Transportation Service Representative Jobs (NOW HIRING)

UFP Industries

$14.25 - $19.50/hr

Job Summary The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving ...

The Pennsylvania State University

$19 - $26/hr

Position Summary The Customer Service Representative - Senior Support serves as an administrative operations specialist for Transportation Services and is responsible for independently coordinating ...

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Transportation Service Representative information

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$12

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$39

How much do transportation service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for transportation service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Transportation Service Representative vs Customer Service Representative?

AspectTransportation Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require logistics or transportation certificationsHigh school diploma; customer service training often preferred
Work EnvironmentTransportation companies, logistics firms, freight carriersRetail, call centers, service centers
Employer & Industry UsageLogistics, freight, shipping industriesVarious industries including retail, telecom, finance

The main difference is that Transportation Service Representatives focus on coordinating shipments, managing transportation schedules, and liaising with carriers, while Customer Service Representatives handle client inquiries, resolve issues, and support customer needs across various industries. Both roles require strong communication skills but serve different operational functions within their respective industries.

What is the work of a transportation service representative?

A transportation service representative coordinates and manages transportation operations, schedules, and customer interactions. They often handle dispatching, track shipments, resolve issues, and use communication tools like phones and computers to ensure timely and efficient transportation services.

What cities are hiring for Transportation Service Representative jobs?

Cities with the most Transportation Service Representative job openings:

What states have the most Transportation Service Representative jobs?

States with the most job openings for Transportation Service Representative jobs include:

What are popular job titles related to Transportation Service Representative jobs?

For Transportation Service Representative jobs, the most frequently searched job titles are:

Transportation Service Representative jobs near you
Infographic showing various Transportation Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Transportation Customer Service Representative

New Waverly, TX • On-site

UFP Industries
Wood Product Manufacturing • 10K+ employees
Learn more about UFP Industriesexternal

$14.75 - $20.25/hr

Other

Posted 18 days ago

UFP Industries rating

7.3

Company rating: 7.3 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

Job description

Transportation Customer Service Representative

The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance.

Principal Duties and Responsibilities

  • Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues
  • Monitor and update customers on load status and delivery times
  • Serve as the primary contact for customer questions and concerns
  • Proactively identify service disruptions and coordinate resolutions
  • Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests
  • Maintain accurate system updates to reflect real time status
  • Responsible for required data entry and research associated with delayed loads
  • Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved
  • Track and report on service performance indicators to include identification of recurring issues and recommended process improvements
  • Promote and support the use of portals, tracking tools, and automated notifications
  • Responsible for maintaining SOPs for assigned plants

Qualifications

  • High school diploma or equivalent
  • 1 – 3 years of experience in transportation, logistics, or customer service role
  • Understanding of freight movement, delivery schedules, and transportation terminology preferred
  • Familiarity with load tracking systems and transportation management systems (TMS) preferred
  • Proficiency in Microsoft Office preferred
  • Knowledge of company policies and procedures preferred

The Company is an Equal Opportunity Employer.

What UFP Industries employees say

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About UFP Industries

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Universal Forest Products, Inc., is a U.S.-based global corporation that finds reward in its roots and its hard-earned success. Founded in 1955 as a supplier of lumber to the manufactured housing industry, Universal today is a multibillion-dollar holding company with subsidiaries around the globe that serve three robust markets: retail, industrial and construction. Since 1993, Universal has been publicly traded (Nasdaq: UFPI). We re headquartered in Grand Rapids, Michigan.

Industry

Wood product manufacturing

Company size

10,000+ Employees

Headquarters location

Grand Rapids, MI, US

Year founded

1955

Social media

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