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Transportation Service Representative Jobs in Virginia

Endries

Service Representative

Salem, VA · On-site

$100/day

Join Our Team as a Service Representative! Do you enjoy hands-on work, staying active, and not ... A valid driver's license and reliable transportation * This is an active role suited for someone ...

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Transportation Service Representative information

See Virginia salary details

$11

$18

$26

How much do transportation service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for transportation service representative in Virginia is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.66 per hour, depending on experience, location, and employer.

What is the difference between Transportation Service Representative vs Customer Service Representative?

AspectTransportation Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require logistics or transportation certificationsHigh school diploma; customer service training often preferred
Work EnvironmentTransportation companies, logistics firms, freight carriersRetail, call centers, service centers
Employer & Industry UsageLogistics, freight, shipping industriesVarious industries including retail, telecom, finance

The main difference is that Transportation Service Representatives focus on coordinating shipments, managing transportation schedules, and liaising with carriers, while Customer Service Representatives handle client inquiries, resolve issues, and support customer needs across various industries. Both roles require strong communication skills but serve different operational functions within their respective industries.

What is the work of a transportation service representative?

A transportation service representative coordinates and manages transportation operations, schedules, and customer interactions. They often handle dispatching, track shipments, resolve issues, and use communication tools like phones and computers to ensure timely and efficient transportation services.
Transportation Service Representative jobs near you
Infographic showing various Transportation Service Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,981 per year, or $18.3 per hour.

Customer Service Representative, Transportation

Richmond, VA • On-site

WeDriveU
Trucking • 1 - 5K employees
Learn more about WeDriveUexternal

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

WeDriveU rating

7.0

Company rating: 7.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
The Customer Service Representative is a key part of our Customer Service team. The principal core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology.
Responsibilities:
  • Responsible for acting as a liaison between the customer and the company
  • Provide a world class customer experience to both internal and external customers via phone/email/chat
  • Assist customers with service requests, changes, cancelation, and other queries
  • Resolve customer service issues via phone/email/chat
  • Capture detailed customer charter requests and provide an accurate quotation
  • Follow-up with leads via phone/email/chat
  • Assist customers with single call issue resolution
  • Ensure personal revenue goals and objectives are exceeded
  • Directly contribute to department revenue goal attainment
  • Other duties as assigned
*Schedule is full time and requires flexibility including weekends. The job is on site, there is NO remote or hybrid schedule.
Qualifications:
  • High School graduate or equivalent
  • Customer service experience in a contact/call center environment required
  • Excellent oral communication skills to respond and present professionally to callers and visitors
  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
  • Strong interpersonal skills and excellent written and oral communication skills required
  • Critical thinking and problem-solving skills are also required
  • Excellent oral and written communication skills with excellent interpersonal skills
  • Computer literacy, preferably in word processing and spreadsheets
  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
  • Prior logistics/charter sales experience preferred
  • Transportation industry experience a plus
  • Bilingual English/Spanish a plus
We Offer
Physical Health
  • Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health
  • Competitive compensation packages
  • 401(k) with 4% employer match
  • Financial Wellness Tool
  • Commuter Benefits
Emotional Health
  • Employee Assistance Program (EAP)
  • PTO for part-time and full-time positions
  • Paid holidays
  • Pet & Legal Insurance
Personal Development
  • On-the-job training and skills development
  • Internal transfer opportunities for career growth

*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

What WeDriveU employees say

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