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Transportation Dispatcher Jobs in Rochester, NY (NOW HIRING)

Milton CAT

Service Dispatcher

Batavia, NY · On-site

$65K - $75K/yr

Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive ...

Milton CAT

Service Dispatcher

Batavia, NY · On-site

$65K - $75K/yr

Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive ...

Milton CAT

Service Dispatcher

Batavia, NY · On-site

$65K - $75K/yr

Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive ...

Heidelberg Materials

Dispatch Manager

Pavilion, NY · On-site

$86K - $108K/yr

Experience leading dispatch, logistics, transportation, fleet, or operational teams in a fast-paced environment. * Strong analytical, organizational, and decision-making skills with the ability to ...

Heidelbergmaterials

Dispatch Manager

Pavilion, NY · On-site

$86K - $108K/yr

Experience leading dispatch, logistics, transportation, fleet, or operational teams in a fast-paced environment. * Strong analytical, organizational, and decision-making skills with the ability to ...

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All JobsTransportation Dispatcher JobsTransportation Dispatcher Jobs in Rochester, NY

Transportation Dispatcher information

See Rochester, NY salary details

$10

$20

$30

How much do transportation dispatcher jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for transportation dispatcher in Rochester, NY is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.94 per hour, depending on experience, location, and employer.

What does a transportation dispatcher do?

A transportation dispatcher schedules drivers for pickups and deliveries along particular routes. Trucking companies, charter bus companies, and school districts need transportation dispatchers to manage the daily logistics of large fleets of drivers. A transportation dispatcher is the point of contact for drivers and clients or vendors, coordinating to balance customer needs with drivers’ health and safety. Transportation dispatchers maintain up-to-date records, review driver logs to check for errors or violations, and monitor drivers’ hours.

What does a transportation dispatcher do?

A Transportation Dispatcher is responsible for coordinating and managing the movement of vehicles, drivers, and shipments to ensure timely and efficient deliveries. They communicate with drivers, assign routes, handle scheduling issues, and respond to unexpected problems such as delays or emergencies. Dispatchers also maintain records, track shipments, and use specialized software to optimize transportation operations. Their role is essential in the logistics and transportation industry to ensure that goods and passengers reach their destinations safely and on time.

What are the key skills and qualifications needed to thrive as a transportation dispatcher, and why are they important?

To thrive as a Transportation Dispatcher, you need strong organizational skills, knowledge of logistics or transportation management, and typically a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and fleet management tools is essential. Excellent communication, problem-solving, and multitasking abilities help you coordinate with drivers and address unexpected challenges. These skills ensure efficient routing, timely deliveries, and smooth operations in a fast-paced transportation environment.

How does a transportation dispatcher typically handle unexpected delays or changes in delivery schedules?

Transportation Dispatchers regularly face unforeseen events such as traffic jams, vehicle breakdowns, or weather issues. In these situations, they must quickly assess the problem, communicate with drivers, and adjust routes or schedules to minimize disruption. Effective dispatchers use logistics software and maintain constant communication with both drivers and clients to provide updates and ensure continued service. This adaptability and problem-solving are crucial parts of the daily routine, ensuring smooth operations despite challenges.
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Transportation Dispatcher jobs near you
Infographic showing various Transportation Dispatcher job openings in Rochester, NY as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $43,061 per year, or $20.7 per hour.

Dispatcher - Afternoon Shift

Casella Waste Systems, Inc.

Rochester, NY • On-site

$20 - $23/hr

Full-time

Re-posted 10 days ago

Job description

Overview

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.  

Hiring Range: $20-$23/ hour.


Responsibilities

  • Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.  
  • Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.  
  • Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.  
  • Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.  
  • Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.  
  • Updates and informs Customer Care of any service delays in order to keep customers notified.  
  • Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations. 
  • Reports driver performance issues or concerns to appropriate management for resolution.  
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. 

Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience. 

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.