Job Title: USA-Business Analyst-3
Location: Remote (US)
Duration: Contract - 3 months
Pay Range: $14-14.94/hr (W2, inclusive of all fees)
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking an Analyst III, Business Process Transactions to join our dynamic team. The ideal candidate will have strong experience in customer service, transaction processing, and Microsoft Office and a proven ability to deliver accurate, timely responses while strengthening client and customer relationships.
Responsibilities:
- Answer customer inquiries with clear, high-quality responses.
- Process transactions and track responses through completion.
- Build and maintain client and customer relationships using communication, listening, and empathy.
- Navigate systems efficiently to provide integrated resolutions to customer inquiries.
- Perform duties consistently and professionally with strong verbal, interpersonal, and service skills.
Required Skills & Qualifications:
- High school diploma or equivalent.
- Proficiency with PC and Microsoft Office.
- Customer service experience.
- Ability to work a shift within hours of operation and flex for overtime as needed.
- Reliable attendance and commitment to serving customers in a fast-paced environment.
Preferred Skills:
- Prior call center experience.
Additional Requirements
- Legally authorized to work in the United States without current or future sponsorship.
- Successful completion of background screening, including criminal history and education.
- Availability for overtime, evenings, and/or weekends as needed.
Company Description
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.