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Training Software Support Jobs (NOW HIRING)

Robert Half

Software Support Specialist

Yulee, FL · On-site

... user training on platform capabilities.* At least 2 years of experience in software support ... application support, technical support, or a help desk setting. * Background supporting SaaS ...

Priority Dispatch Corp.

We are a small, fast-growing provider of consulting, training, and software products for the public ... support. www.prioritydispatch.net Equal Employment Opportunity Employer Click here to view the ...

Toyota

Software Support Analyst

Indianapolis, IN · On-site +1

... training, and report any suspected security incidents to support our information security controls ... software and life-cycle services. In addition to exciting work at a growing company, we offer the ...

RXinsider LTD.

Collaborate with Onboarding, Training, Customer Success, and Development teams to ensure seamless ... support in an IT environment * Pharmacy or healthcare software experience preferred * Experience ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... Develop andmaintaindashboards, reports, runbooks, technical documentation, and training materials.

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.

RXinsider LTD.

Software Support Analyst

Houston, TX · On-site

Collaborate with Onboarding, Training, Customer Success, and Development teams to ensure seamless ... support in an IT environment * Pharmacy or healthcare software experience preferred * Experience ...

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How much do training software support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for training software support in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Training Software Support vs Technical Support Specialist?

AspectTraining Software SupportTechnical Support Specialist
Required CredentialsTypically certifications in software or IT support, familiarity with training platformsIT certifications, hardware/software troubleshooting skills
Work EnvironmentEducational or corporate training settings, remote or on-siteHelp desks, call centers, technical departments
Employer & Industry UsageTraining providers, corporate training departments, e-learning companiesIT companies, tech support firms, software vendors
Common Search & Comparison IntentUnderstanding roles related to training software assistanceTechnical troubleshooting and support roles

Training Software Support focuses on assisting users with training platforms and educational software, often requiring knowledge of training tools and user support. Technical Support Specialists handle broader hardware and software issues across various systems. While both roles involve troubleshooting, Training Software Support is specialized in training environments, whereas Technical Support Specialists cover a wider range of technical problems.

What cities are hiring for Training Software Support jobs?

Cities with the most Training Software Support job openings:

What are popular job titles related to Training Software Support jobs?

For Training Software Support jobs, the most frequently searched job titles are:

Software Support Specialist

Yulee, FL • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

Temporary

Posted 8 days ago

Job description

We are looking for a Software Support Specialist to deliver responsive technical assistance for a SaaS environment and help users get the most value from the platform. This Contract position is based in Yulee, Florida, and is ideal for someone who enjoys solving application issues, guiding customers through configuration questions, and working across teams to improve the support experience. The role blends hands-on troubleshooting with documentation, user enablement, and close coordination with product and engineering partners.
Responsibilities:
• Provide first- and second-level support for customers using the company’s cloud-based software, addressing functional and technical questions in a timely manner.
• Investigate application errors, access concerns, configuration challenges, and performance-related issues to restore normal system use.
• Record support activity thoroughly in the case management system, including findings, corrective actions, and repeatable troubleshooting steps.
• Route advanced or unresolved problems to the appropriate internal teams while supplying clear diagnostic details to speed resolution.
• Replicate customer-reported issues and collect relevant evidence to support deeper analysis and root cause identification.
• Manage incoming ticket volume proactively and prioritize work to maintain agreed response and resolution targets.
• Help users during onboarding and setup while advising on effective platform usage and configuration best practices.
• Validate bug fixes, product updates, and new releases to confirm expected behavior before or after deployment.
• Develop and update knowledge articles, user guides, and support documentation to improve self-service resources.
• Partner with product and engineering stakeholders to identify recurring trends, recommend improvements, and deliver user training on platform capabilities.• At least 2 years of experience in software support, application support, technical support, or a help desk setting.
• Background supporting SaaS, browser-based, or cloud-delivered applications.
• Demonstrated ability to troubleshoot issues methodically and resolve technical problems efficiently.
• Working knowledge of SQL for investigating data-related questions and support cases.
• Familiarity with ticketing or service management platforms such as Jira, Zendesk, Freshdesk, ServiceNow, or comparable tools.
• Experience supporting Windows-based and web applications.
• Strong written and verbal communication skills with the ability to document clearly.
• Customer-focused approach and the ability to explain technical information to non-technical users.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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