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Training Software Support Jobs in Markham, ON (NOW HIRING)

Mortgage Automator

Client Solutions Specialist

Toronto, ON · On-site

CA$55K - CA$60K/yr

Equivalent hands-on experience in technical support, client support, software support, SaaS ... Continuous professional development with internal training and learning opportunities. * Modern ...

Air-tek

Implementation Consultant

Toronto, ON · On-site

You will work with clients on requirements gathering and analysis as well as hands-on software configuration, testing, end user training, and support. Using extensive product knowledge and good ...

Portfolio+

Software Developer

Stouffville, ON · Hybrid

CA$80K - CA$85K/yr

... training/onboarding, etc. * Effective and positive communication. Energy, pride, and passion are ... Supporting our DevOps culture. You actively support the code you write via a Guard Duty model.

CORA Group

Customer Solution Analyst

Markham, ON · On-site

You will be responsible for providing support for Jonas Construction ERP Software by monitoring ... Extensive in-class and hands on training * Comprehensive benefits package * Learning and ...

Capco

Software Engineer

Toronto, ON · On-site +1

Work across multiple projects, providing development and maintenance support throughout the ... Access continuous learning, training, and industry certifications. * Be part of a team shaping the ...

SS&C

AI Software Engineer

Mississauga, ON · Hybrid

... support, and operational excellence. This is a rare greenfield opportunity to help build and shape ... Training: Hands-On, Team-Customized, including SS&C Learning Institute * Extra Perks: Discounts on ...

WilsonCTS

POS (GK Software) Specialist

Toronto, ON · Hybrid

CA$82 - CA$87/hr

... user training on system functionality, new features, and best practices. * Support operational ... GK Software Certification or equivalent retail POS platform expertise. * Experience supporting ...

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All JobsTraining Software Support JobsTraining Software Support Jobs in Markham, ON

Training Software Support information

What is the difference between Training Software Support vs Technical Support Specialist?

AspectTraining Software SupportTechnical Support Specialist
Required CredentialsTypically certifications in software or IT support, familiarity with training platformsIT certifications, hardware/software troubleshooting skills
Work EnvironmentEducational or corporate training settings, remote or on-siteHelp desks, call centers, technical departments
Employer & Industry UsageTraining providers, corporate training departments, e-learning companiesIT companies, tech support firms, software vendors
Common Search & Comparison IntentUnderstanding roles related to training software assistanceTechnical troubleshooting and support roles

Training Software Support focuses on assisting users with training platforms and educational software, often requiring knowledge of training tools and user support. Technical Support Specialists handle broader hardware and software issues across various systems. While both roles involve troubleshooting, Training Software Support is specialized in training environments, whereas Technical Support Specialists cover a wider range of technical problems.

Software Support Representative

Toronto, ON • On-site

BIS Safety Software
See more jobs at BIS Safety Softwareexternal

CA$23 - CA$24/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 3 days ago

Key responsibilities

  • Provide technical support to customers via phone and email to resolve inquiries.

  • Troubleshoot software issues and guide customers on best practices for using the BIS Safety Software platform.

  • Document customer inquiries, feature requests, and support interactions to support product improvement.

Job description

 
BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been committed to delivering exceptional customer experiences, helping organizations get the most out of our software while supporting safer, more compliant workplaces. As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.
 
About the Role
 
As a Software Support Representative, you'll be the first point of contact for our customers, providing exceptional, knowledgeable technical support and helping them get the most out of our software. You'll solve problems, build strong relationships, and create positive experiences that leave a lasting impression. If you're passionate about helping people and enjoy a fast-paced, collaborative environment, this could be the role for you. 
In this role, you'll be expected to:
  • Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries.
  • Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support.
  • Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform.
  • Educate customers on software features and functionality through clear explanations and product guidance.
  • Document customer inquiries, feature requests, and enhancement ideas to support continuous product improvement.
  • Test new features and software updates to ensure quality and functionality before release.
  • Partner with Development and other internal teams to resolve complex issues and advocate for customer needs.
  • Identify opportunities to improve internal processes, support documentation, and the overall customer experience.
  • Monitor recurring customer trends and feedback to help drive continuous improvements across the business.
  • Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues.
 
You might be the right fit if you:
  • Minimum of 2 years of experience delivering exceptional customer service
  • Enjoy helping people and solving problems
  • Possess strong computer skills and the ability to quickly learn new software
  • Possess excellent listening and communication skills
  • Confidently handle complex customer inquiries 
  • Thrive in a fast-paced, dynamic environment
  • Maintain a positive attitude and strong attention to detail
  • Proficiency in Microsoft Word and Excel
Bonus points if you have:
  • Experience as a team lead or supervisor in a previous role
  • Experience in providing technical support for software providers
Compensation and benefits:
  • Employee Stock Ownership Plan (ESOP)
  • Full medical, dental, and vision coverage
  • Life insurance and disability insurance
  • Health spending account
  • Flexible working hours
  • On-the-job training and growth opportunities
  • Free on-site parking
$23 - $24 an hour
Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.
About BIS:
 
BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we're growing!
 
A few things that make us different: we don't use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you're helping build.
 
How to apply:
 
Visit our Careers Page for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.
 
Job ID #T202607-09CCE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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