Training Software Support Jobs in Markham, ON (NOW HIRING)

What is the opportunity?

This position joins a team of software professionals who collectively provide software contract and asset management services within the organization. This role will manage a portfolio of key software contracts across the enterprise.
The Software Asset Management Analystreports to the Sr. Manager of the Software Asset Management team.

What will you do?

• Tracks, monitors, and updates software asset records to ensure compliance with vendor contracts.

• Facilitates and processes software maintenance renewals or true-ups for key vendor contracts.

• Monitors and captures software usage and counts within the licensing management system.Performs software inventory discovery and collection processes.

• Loads purchase orders and asset tracking records into a licensing system, including converting purchase activity into license entitlements.

• Liaise with the Software Category Manager to implement software strategies such as co-terming agreements.

• Reviews industry or product releases that impact licensing requirements, structures, metrics, and models.

• Provides direction to and consultation with software product owners regarding processes and procedures related to software procurement, new products, agreements, renewals, and amendments.

• Research, recommend and implement cost saving initiatives throughout the contract period,

• Develops, tests, and implemented new processes or tools to facilitate more efficient software asset processes.

• Lead and or support ITAM standards and control testing to provide evidence of management of assets

What do you need to succeed?

Must-have

• 5-8 years of Software IT Asset Management experience.

• Proven ability to review and understand software licensing documents.

• Strong knowledge and experience with software discovery inventory tools and collection methods.

• Knowledge of software models, metrics, and asset management best practices.

• Effective in influencing asset management practices and adapting to evolving software procurement processes.

• Strong knowledge of top industry Software Asset Management (SAM) tools, specifically Fllexera and Servicenow

Nice-to-have

• Strong understanding of ITAM governance, policies and compliance standards

• Strong experience working with large amounts of data sets in various asset management industry tools

• Strong experience in creating and presenting presentations for senior management

• Experience with documenting workflows and process gap analysis (Microsoft Visio, Mural)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A progressive career path in technology risk management and cyber security risk management.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high performing team

• A world-class training program in financial services

#LI-POST

#TECHPJ

Job Skills

Analytical Thinking, Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Software Asset Management (SAM), Software Licensing, Standards Compliance, Technical Troubleshooting

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-08-112026-10-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME