Software Trainer Support Analyst Jobs (NOW HIRING)

PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e-commerce platform.

Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.

A software trainer is responsible for providing training and instruction on PrimeRx to individuals or groups. They possess a deep understanding of PrimeRx, modules, and applications. Excellent communication skills enable them to effectively convey complex technical concepts and adapt teaching methods to different audiences. They excel in delivering comprehensive training programs, utilizing instructional materials and interactive activities to engage learners. A software trainer also demonstrates coaching and mentoring abilities, guiding individuals and teams in enhancing their technical skills and problem‑solving abilities. They continuously learn and update with enhancements to provide the most up‑to‑date and relevant training. A software trainer plays a vital role in empowering others with knowledge.

Open to candidates located in New York, Chicago, and Texas only.

• Training – Basic, Intermediate, and Advanced.
• Schedule appointments for incoming requests via the Training mailbox from external clients and all MMS departments.
• Coordinate and train external Enterprise clients in multiple sessions.
• Provide clients with Basic, Intermediate, and Advanced Training; tailor training to pharmacy workflow if required.
• Module and Application trainings, add‑on trainings, develop custom training agendas.
• Client‑facing webinars; educate external clients on MMS software products.
• Research and fact‑check content for webinars.
• Edit webinars for content.
• Provide coverage for external webinars in the event of absence of external training team members.
• Internal new release demos; educate internal staff on new features.
• Outreach and documentation for all tasks: document outreach for incoming requests on the Installation 2019 spreadsheet and in Zoho Desk.
• Manage the training inbox: address incoming requests from all departments.
• Monitor the training mailbox and respond within 24‑48 business hours.
• Reply to incoming requests via phone and email (both).
• Follow‑up on incoming requests.
• Cloud training – PrimeRx Cloud & ePOS. Provide clients with PrimeRx Cloud and ePOS training; tailor to pharmacy workflow if required.
• Stay updated with the latest bug fixes, enhancements, and new features.
• Content creation: videos and slides.
• Provide existing training videos to internal and external clients on demand.
• Assist MMS Support in providing correct video info to clients.
• Maintain video links for sending to internal and external clients.
• Address video requests from all departments.
• Create video assets for use in other projects.
• Creating, updating, and maintaining knowledge base articles.
• Create new knowledge‑base articles every week.
• Document KB articles in Salesforce.
• Unpublish knowledge base articles for DevOps to review and publish.
• Update existing knowledge‑base articles every week.
• Backup for the trainers; LMS maintenance for the quizzes.
• Assisting at‑risk clients: address, work with and resolve issues with difficult clients.
• Resolving and closing individual & team open tickets.
• Address items in Salesforce: unassigned open tickets.
• Outreach to new conversions and add‑ons within 14 days of implementation.
• Constant feedback to improve team processes.
• Weekly 1‑on‑1 meetings: compose agenda and talking points; review and complete action‑item documentation after each meeting.
• Weekly team meetings: must attend with camera on; provide feedback to improve processes; share feedback on the week’s training, meetings, and outreach.
• Cross training: provide coverage for internal training team members in the event of absence.
• Respond to internal requests for training information and materials.
• Demo requests: demo a case‑by‑case scenario with manager approval.

• Technical expertise.
• Communication skills: verbal and written communication.
• Presentation skills.
• Problem‑solving and troubleshooting.
• Adaptability and flexibility.
• Continuous learning.
• Interpersonal skills.
• Time management.
• Evaluation and feedback.
• Cultural awareness.
• Multitasking.
• Customer service skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams.

• Bachelor’s degree in computer science, information technology, or a related field (preferred).
• 2 to 4+ years of experience in software training, customer education, or a related role.
• Proven experience in the healthcare or pharmacy sector.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.
• Analytical mindset with strong problem‑solving abilities.
• Minimum of 3 years of pharmacy or relevant industry experience.
• Minimum of 2 years of MMS/PrimeRx experience.
• Preferably a minimum of 3 years of training experience.

• Remote.
• Travel onsite if requested, up to 30%.

• Refreshments & dining – HQ.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) safe harbor plan, match up to 4%.
• HSA/FSA/Commuter.
• Paid STD/Life.
• Employee discount program.
• Employee assistance program.
• Spring Health – mental well‑being program.
• Paid prenatal leave.

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third‑party agency or company that does not have a signed agreement with PrimeRx. PrimeRx is an equal‑opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Pay range: 68,000-75,000 USD per year (HQ)