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Training Manager Jobs in Cleveland, TN (NOW HIRING)

HomeServe

Sr. Manager, Training

Chattanooga, TN · On-site

$100K - $125K/yr

The Training Manager will lead the development and execution of learning strategies that prepare employees to navigate these increasingly complex interactions with confidence, consistency, and ...

HomeServe USA

Sr. Manager, Training

Chattanooga, TN

$100K - $125K/yr

The Training Manager will lead the development and execution of learning strategies that prepare employees to navigate these increasingly complex interactions with confidence, consistency, and ...

A & A Management of TN

Mgr. In Training

Chattanooga, TN · On-site

Managers who are full time who can work anytime get free money for insurance.Come join our team. * Benefits include: free or discounted meals, paid training, free uniforms, , flexible scheduling for ...

Trax Tires

Manager In Training

Chattanooga, TN

We are currently seeking top level, hands-on management candidates with a desire to grow into key leadership roles. Candidate will complete all levels of training while serving customers and learning ...

Epperly Tire

Manager In Training

Chattanooga, TN

We are currently seeking top level, hands-on management candidates with a desire to grow into key leadership roles. Candidate will complete all levels of training while serving customers and learning ...

Bojangles

Manager in Training

Chattanooga, TN · On-site

MANAGER IN TRAINING JOB SUMMARY: The Manager in Training (MIT) is a future restaurant leader. This is a learning role. MITs are learning what they need to know to become directly responsible for the ...

Bojangles

Manager in Training

Cleveland, TN · On-site

MANAGER IN TRAINING JOB SUMMARY: The Manager in Training (MIT) is a future restaurant leader. This is a learning role. MITs are learning what they need to know to become directly responsible for the ...

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Training Manager information

See Cleveland, TN salary details

$20.9K

$42.2K

$80.3K

How much do training manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for training manager in Cleveland, TN is $42,166.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,700.00 and $48,100.00 per year, depending on experience, location, and employer.

What does a training manager do?

A training manager develops training programs at organizations to enhance employee skills. You work with other managers and team members to help their employees learn new ideas and strategies, and meet company goals. Your responsibilities as a training manager include teaching, planning, and implementing educational content using training seminars, interactive learning exercises, and training manuals. A career as a training manager requires excellent leadership skills and the ability to communicate with all levels of management.

What are the key skills and qualifications needed to thrive as a training manager, and why are they important?

To thrive as a Training Manager, you need expertise in instructional design, adult learning principles, and a relevant degree in human resources, education, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and certifications such as CPTM or ATD can be highly advantageous. Exceptional communication, leadership, and organizational skills help you effectively engage employees and manage multiple training initiatives. These skills ensure that learning programs are impactful, meet business objectives, and drive continuous improvement within the organization.

How does a training manager typically collaborate with other departments to design effective training programs?

Training Managers regularly work with department heads, team leads, and subject matter experts to ensure training programs are relevant and aligned with organizational goals. They gather input on skill gaps, business objectives, and operational challenges, then tailor content and delivery methods accordingly. This collaborative approach helps create targeted learning experiences that support both employee development and company performance. Open communication and ongoing feedback from various teams are key to adapting and improving training initiatives.

What is the difference between Training Manager vs Training Coordinator?

AspectTraining ManagerTraining Coordinator
ResponsibilitiesOversees training programs, develops strategies, manages teamsAssists in organizing training sessions, schedules, and logistics
Required CredentialsBachelor's degree, experience in training or HR, leadership skillsBachelor's degree, strong organizational skills, entry-level experience
Work EnvironmentOffice setting, managerial role, strategic planningOffice or training facilities, operational support
Industry UsageCommon in corporate, educational, and healthcare sectorsOften found in similar industries, supporting training delivery

The main difference between a Training Manager and a Training Coordinator lies in scope and responsibility. Training Managers focus on strategic planning, overseeing training programs, and leading teams, while Training Coordinators handle logistical support and day-to-day coordination of training activities. Both roles require relevant credentials and are vital in organizational training efforts, but the Training Manager holds a more senior, strategic position.

What skills do you need to be a training manager?

A training manager needs strong communication, leadership, and organizational skills to design and deliver effective training programs. They should have a good understanding of adult learning principles, proficiency with training tools and software, and often require experience in project management and assessment methods.
More about Training Manager jobs

What are the most commonly searched types of Training jobs in Cleveland, TN?

The most popular types of Training jobs in Cleveland, TN are:

What are popular job titles related to Training Manager jobs in Cleveland, TN?

For Training Manager jobs in Cleveland, TN, the most frequently searched job titles are:

What job categories do people searching Training Manager jobs in Cleveland, TN look for?

The top searched job categories for Training Manager jobs in Cleveland, TN are:

What cities near Cleveland, TN are hiring for Training Manager jobs?

Cities near Cleveland, TN with the most Training Manager job openings:

Training Manager jobs near you
Infographic showing various Training Manager job openings in Cleveland, TN as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $42,166 per year, or $20.3 per hour.

Sr. Manager, Training

Chattanooga, TN • On-site

HomeServe
Water, Sewage, Waste, Steam, Air Heating and Cooling Systems • 5 - 10K employees

7.9

Company rating: 7.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

85th of 283 rated repair and maintenance companies

People enjoy working here

Good employer

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Learn more about HomeServeexternal

$100K - $125K/yr

Full-time

Posted 9 days ago

Job description

Position Overview:
Reporting to the SVP of Operations, this leader manages three supervisors (Implementation, Training, Curriculum Design) and their teams. The role is equal parts strategy and execution: building the systems that produce accurate, consistent agent behavior at scale while personally driving high-priority projects forward.
As the customer experience environment continues to evolve, automation is increasingly handling routine interactions, resulting in more complex and high-value customer engagements for frontline teams. The Training Manager will lead the development and execution of learning strategies that prepare employees to navigate these increasingly complex interactions with confidence, consistency, and excellence.
This role is responsible for ensuring training content, scripting, delivery, and implementation are aligned, scalable, and responsive to changing business needs. The Training Manager will partner across functions to strengthen learning effectiveness, elevate employee performance, and drive a consistently exceptional customer experience. Success in this role requires a strategic approach to learning, disciplined execution, and a commitment to continuous improvement in an environment where the margin for error is increasingly small.
The Training Manager will be building a learning infrastructure that enables HomeServe to successfully navigate the shift from human-first to AI-augmented service delivery.
Responsibilities:
  • Own curriculum strategy and execution - design, build, and maintain sales scripting and product knowledge content using the right modality for the moment (ILT, virtual, self-paced, video, micro-learning), including AI literacy pathways and human-AI collaboration frameworks
  • Manage and develop the design team - balance workloads across concurrent projects; ensure output meets quality and compliance standards before it reaches the floor
  • Leverage automation to accelerate content development - use AI-assisted tools for script drafting, multi-format conversion, and content updates at scale; team reviews and refines rather than builds from scratch
  • Build data-informed feedback loops - use QA data, call analytics, and automation conversation insights to identify gaps and prioritize what gets built or rebuilt next
  • Maintain quality and consistency - conduct regular content audits; ensure scripting stays current as products, compliance requirements, and automation capabilities evolve
  • Collaborate cross-functionally - partner with Legal, Sales leadership, HR, CX, Compliance, Product, Digital and the Automation team to align learning solutions with business objectives and compliance requirements
  • Drive Customer Experience through training - ensure training programs develop empathy, judgment, and soft skills that directly impact CSAT

Essential Functions:
Essential Job Function
% of Time on Function
Strategy and standards
30%
Team and Execution Management
40%
Design and Delivery
30%
Total
100%
Job Requirements:
  • Bachelor's degree or equivalent experience in Adult Learning, Organizational Development, or related field preferred
  • Minimum of 5 years of experience leading training/learning teams in a contact center sales environment
  • Experience connecting training outcomes to CX metrics
  • Strong analytical, verbal and written communication and interpersonal skills
  • Demonstrated success improving scripting accuracy, compliance, or sales consistency through learning interventions
  • Experience managing multiple supervisors and cross-functional projects simultaneously, including coaching/mentoring ability, executive communication skills, and stakeholder management
  • Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks
  • Competency in MS Windows, MS Word, and MS Outlook
  • Fluency in instructional design (ADDIE or equivalent), adult learning theory, and blended delivery methods
  • Strong work ethic and willingness to take ownership
  • Strong change leadership - ability to drive adoption and behavior change, not just course completion
  • Strategic thinker who connects learning outcomes to business KPIs (conversion, compliance, quality) with the ability to work independently
  • Ad-hoc responsibilities as assigned

Core Competencies
  • AI Governance & Orchestration
  • Human-AI Collaboration Design
  • Behavioral Analytics & Performance Measurement
  • Change Leadership in AI Transformation
  • Customer Experience Strategy
  • Data-Driven Learning Ecosystem Design

Salary Range (Chattanooga, TN): $100,000.00 - $125,000.00
Annual Bonus Potential: 10%
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.
#LI-ONSITE
#HUSA
Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
HomeServe USA is an equal opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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