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Training Development Specialist Jobs in Boca Raton, FL

Fiserv, Inc.

Training Specialist

Coral Springs, FL · On-site

Job Title Training Specialist About the Role As a Training Specialist supporting Collections (1st ... Support the design and development of collections-specific training content (e.g., scripts ...

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Training Development Specialist information

See Boca Raton, FL salary details

$34.2K

$64.7K

$102.5K

How much do training development specialist jobs pay per year?

As of Aug 17, 2026, the average yearly pay for training development specialist in Boca Raton, FL is $64,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $74,500.00 per year, depending on experience, location, and employer.

What does a training development specialist do?

A Training Development Specialist is responsible for designing, developing, and implementing educational programs and materials to improve employee skills and performance within an organization. They assess training needs, create instructional content, organize training sessions, and evaluate the effectiveness of training programs. Specialists often collaborate with subject matter experts and use various delivery methods, such as in-person workshops, e-learning, and webinars. Their goal is to ensure that employees have the necessary knowledge and abilities to meet organizational objectives.

What are the key skills and qualifications needed to thrive as a training development specialist, and why are they important?

To thrive as a Training Development Specialist, you need a strong background in instructional design, curriculum development, and adult learning principles, often supported by a degree in education, instructional design, or human resources. Familiarity with Learning Management Systems (LMS), e-learning authoring tools like Articulate Storyline or Adobe Captivate, and relevant certifications such as CPLP are typically required. Excellent communication, collaboration, and analytical skills help create effective training programs and facilitate learner engagement. These skills and qualifications ensure the delivery of impactful training solutions that drive employee growth and organizational success.

What are some common challenges faced by training development specialists when creating effective training programs?

Training Development Specialists often encounter challenges such as addressing diverse learning styles within their audience and balancing organizational goals with employee needs. They must ensure that training content is both engaging and applicable to real-world job tasks, which can require creative approaches and ongoing feedback. Additionally, collaborating with subject matter experts and adapting to evolving technologies or compliance requirements are frequent aspects of the role. Successful specialists are proactive in seeking feedback, continually updating materials, and fostering strong communication with stakeholders.

What are popular job titles related to Training Development Specialist jobs in Boca Raton, FL?

For Training Development Specialist jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Training Development Specialist jobs in Boca Raton, FL look for?

The top searched job categories for Training Development Specialist jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Training Development Specialist jobs?

Cities near Boca Raton, FL with the most Training Development Specialist job openings:

Training Development Specialist jobs near you
Infographic showing various Training Development Specialist job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $64,693 per year, or $31.1 per hour.

Training Specialist

Fiserv, Inc.

Coral Springs, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Fiserv rating

7.7

Company rating: 7.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

106th of 150 rated financial services

Job description

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Training Specialist
About the Role
As a Training Specialist supporting Collections (1st and 3rd party), you will play a key role in developing high-performing collectors by delivering engaging training focused on compliance, customer interactions, and performance-driven results.
You will facilitate new hire onboarding and ongoing skill development sessions, ensuring associates are equipped to meet KPIs while adhering to regulations such as the FDCPA.
What You Will Do
  • Facilitate new hire training programs for Collections (1st and 3rd party environments).
  • Deliver ongoing coaching and refresher training focused on call quality, compliance, and performance metrics.
  • Train associates on FDCPA guidelines, call handling, and proper documentation.
  • Use needs assessments to identify performance gaps and recommend training solutions.
  • Support the design and development of collections-specific training content (e.g., scripts, objection handling, compliance modules).
  • Partner with Operations to reinforce KPIs such as call volume, right-party contact, promise-to-pay, and collections targets.
  • Conduct program impact analysis and support performance improvements.
  • Assist with LMS administration, scheduling, and training logistics.
What You Will Need to Have
  • High School Diploma required; Bachelor's degree preferred.
  • 4+ years of experience developing and facilitating training in a call center or collections environment.
  • 2+ years of direct collections experience (1st or 3rd party), preferably within a bank or financial institution.
  • Strong knowledge of FDCPA and collections compliance requirements.
  • Experience with adult learning principles and instructional design.
  • Experience facilitating training across multiple formats (classroom, virtual, and on-the-job training).
  • Experience with Articulate Storyline or similar training tools.
What Would Be Great to Have
  • In-depth knowledge of collections regulations, including the Fair Debt Collection Practices Act (FDCPA).
  • Bachelor's degree.
  • 5+ years of training facilitation experience in Collections or Financial Services.
  • Experience supporting high-volume hiring or training classes in Collections.
Sponsorship
  • You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship now or in the future, will not be considered for this role.
Benefits at Fiserv
  • Fuel Your Life program to support physical, financial, social, and emotional well-being
  • Paid holidays and generous time-off policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards
  • Eight Employee Resource Groups to foster a collaborative culture
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Retirement planning and discounted shares through the Employee Stock Purchase Plan
  • Medical, dental, vision, life, and disability insurance options available starting on day one
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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