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Trainee Pharmaceutical Customer Service Jobs in Decatur, IL

Walgreens

Pharmacy Customer Service Associate

Clinton, IL · On-site

$16 - $18/hr

In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...

Walgreens

Pharmacy Customer Service Associate

Decatur, IL · On-site

$16 - $18/hr

In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...

Menard, Inc

Manager Trainee

Forsyth, IL · On-site

Outstanding Customer Service skills? * Ability to lead and develop a team? * Leadership experience or a Business-related degree preferred If so, start building your career right away! Apply today! We ...

Menards, Inc.

Manager Trainee

Forsyth, IL · On-site

Outstanding Customer Service skills? * Ability to lead and develop a team? * Leadership experience or a Business-related degree preferred If so, start building your career right away! Apply today! We ...

McElroy Metal

Manufacturing Manager Trainee

Clinton, IL · On-site

$17.50 - $19.50/hr

Trainee status length will depend on overall capabilities & performance of the candidate. Hours 8 ... customer service requirements * Executes daily scheduling of production, assignment of raw ...

McElroy Metal

Manufacturing Manager Trainee

Clinton, IL

$17.50 - $19.50/hr

Trainee status length will depend on overall capabilities amp; performance of the candidate ... customer service requirements * Executes daily scheduling of production, assignment of raw ...

CVS Health

District Support Pharmacist

Sullivan, IL · On-site

$55 - $66/hr

Our District Support Pharmacists (DSPs) play a critical role in cultivating a culture of excellence ... Customer Service and Team Orientation: * Actively look for ways to help people, and do so in a ...

SOFIE Co.

Nuclear Pharmacist I

Decatur, IL · On-site

$135K - $145K/yr

Nuclear Pharmacist I Title | Nuclear Pharmacist I Department | Network Operations, Pharmacy Reports ... Provide quality customer service associated with radiopharmaceuticals to physicians, healthcare ...

SOFIE

Nuclear Pharmacist I

Decatur, IL · On-site

$135K - $145K/yr

Nuclear Pharmacist I Title | Nuclear Pharmacist I Department | Network Operations, Pharmacy Reports ... Provide quality customer service associated with radiopharmaceuticals to physicians, healthcare ...

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All JobsPharmaceutical Customer Service JobsTrainee Pharmaceutical Customer Service JobsTrainee Pharmaceutical Customer Service Jobs in Decatur, IL

Trainee Pharmaceutical Customer Service information

See Decatur, IL salary details

$20.9K

$50.7K

$68.4K

How much do trainee pharmaceutical customer service jobs pay per year?

As of Aug 1, 2026, the average yearly pay for trainee pharmaceutical customer service in Decatur, IL is $50,679.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $50,400.00 per year, depending on experience, location, and employer.

What is the difference between Trainee Pharmaceutical Customer Service vs Pharmaceutical Sales Representative?

AspectTrainee Pharmaceutical Customer ServicePharmaceutical Sales Representative
CredentialsHigh school diploma or equivalent; training providedDegree in life sciences or related field; sales training
Work EnvironmentOffice-based, call centers, or customer support settingsField-based, visiting healthcare providers and pharmacies
Industry UsageEntry-level role in pharmaceutical companies or distributorsMid-level role focused on product promotion and sales
Search & Comparison IntentUnderstanding entry-level customer support roles in pharmaExploring sales career paths in pharmaceuticals

The main difference is that a Trainee Pharmaceutical Customer Service role focuses on supporting customers, handling inquiries, and providing product information, often as an entry point into the industry. In contrast, a Pharmaceutical Sales Representative actively promotes products to healthcare professionals and aims to increase sales. Both roles require industry knowledge but differ in responsibilities, work environment, and career progression.

What are popular job titles related to Trainee Pharmaceutical Customer Service jobs in Decatur, IL? For Trainee Pharmaceutical Customer Service jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Trainee Pharmaceutical Customer Service jobs in Decatur, IL look for? The top searched job categories for Trainee Pharmaceutical Customer Service jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Trainee Pharmaceutical Customer Service jobs? Cities near Decatur, IL with the most Trainee Pharmaceutical Customer Service job openings:
Trainee Pharmaceutical Customer Service jobs near you

Pharmacy Customer Service Associate

Walgreens

Clinton, IL

Other

Re-posted 5 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,178 frontline employees who took The Breakroom Quiz

98th of 110 rated pharmacies

Job description

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.  Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.  Takes customer to OTC aisle when possible to assist in locating products.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.  Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly,  filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.  Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.  Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.  Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).  For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.  Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

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