Responsibilities
- Administer and support the REDCap application hosted in AWS.
- Provide day-to-day operational support, including troubleshooting application, infrastructure, and user issues, documentation and training.
- Coordinate and implement REDCap software updates, patches, and version upgrades in collaboration with Vanderbilt University.
- Serve as the primary technical contact for REDCap-related issues.
- Install, configure, and support REDCap External Modules.
- Develop, maintain, and troubleshoot REDCap API integrations with internal and external applications and automate data flows.
- Maintain MySQL databases, perform queries and validation.
- Support REDCap External Modules development and deployment using PHP on Linux/AWS environments including Apache/Nginx.
- Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates.
- Coordinate with AWS infrastructure teams regarding servers, storage, networking, SSL/TLS certificates, security groups, backups, and system monitoring.
- Monitor application performance and proactively identify and resolve issues.
- Support disaster recovery, backup validation, and system recovery activities.
- Maintain technical documentation, standard operating procedures, and configuration documentation.
- Coordinate issue resolution with vendors, developers, database administrators, security teams, and business users.
- Participate in change management, release management, and production support activities.
- Ensure compliance with State security standards, applicable data privacy requirements, HIPAA compliance, and proper audit logging.
- Develop automation scripts for reporting, and data validation (PHP and SQL).
Required Qualifications
-Experience supporting applications hosted on AWS.
-5- 6 years of Experience with MySQL database management.
-5-6 years of Experience with PHP application environments and Microservices Development with configuration and troubleshooting.
-5-6 years of Experience with OIDC/SAML integration.
- Experience coordinating software upgrades and vendor support.
Preferred Qualifications
-Five or more years of experience supporting enterprise web applications.
- Experience using AWS Cloud services (EC2, S3, VPC, security groups).
- Experience with REDCap API integration.
Other desired Qualifications
- Experience with Apache or Nginx web servers.
- Experience with SSL/TLS certificate management and HIPAA compliance.
- Experience implementing and troubleshooting REST APIs.
- Experience managing application security, authentication, and user access.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Experience supporting REDCap in a public health, healthcare, higher education, or research environment.
- AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect certification.
- Experience with Active Directory, LDAP, or Single Sign-On (SSO).
- Experience using ServiceNow or another enterprise ticketing system.
- Experience with Devops or similar tools.
- Knowledge of HIPAA, security, and data privacy best practices.
- Experience supporting API integrations with enterprise applications.
- Experience with Python scripting for automation.
- Experience with SSIS/ SQL Server agent.
- Experience with Twilio / SMS survey gateway experience.
Technical Skills
- REDCap API integration
- Amazon Web Services (AWS) Cloud services (EC2, S3, VPC, security groups)
- MySQL database management
- Apache/Nginx web servers
- PHP Microservices Development
- OIDC/SAML integration
- SSL/TLS certificate management and HIPAA compliance
- REST APIs
- Identity and Access Management
- Application Monitoring
- Backup and Disaster Recovery
- Vendor Coordination
- Technical Documentation
Deliverables
- Maintain a secure, stable, and available REDCap environment.
- Complete REDCap upgrades and patches according to vendor recommendations.
- Resolve production issues within established service levels.
- Support user onboarding, access management, and troubleshooting.
- Maintain system documentation and operational procedures.
- Ensure successful operation of REDCap integrations and APIs.
- Provide knowledge transfer and operational documentation to State staff.