Trade Show Assistant Jobs in Silver Spring, MD (NOW HIRING)

PMMI, The Association for Packaging and Processing Technologies, is the leading global resource for packaging and processing and voted one of the "Best Manufacturing Associations to Work For" on multiple occasions. PMMI connects the makers of goods with the packaging and processing suppliers they rely on. Together, we help provide people around the world with innovative, safe, convenient, and cost-effective products that touch lives every day. PMMI represents more than 1,100 manufacturers and suppliers of equipment, components, and materials as well as providers of related equipment and services to the packaging and processing industry. We advance a variety of industries by connecting consumer goods companies with manufacturing solutions through our world-class PACK EXPO portfolio of trade shows, leading trade media and a wide range of business resources. Learn more here: PACK EXPO Trade Shows: Uniting the World of Packaging and Processing (pmmi.org)
PMMI has industry leading benefits and a strong employee-focused culture that effectively aligns our talent with the PMMI mission through generous employer-paid insurance options and employee perks like flexible work time, unlimited PTO, frequent celebrations, Washington Capitals and Nationals season ticket raffles, weekly telecommuting days, a generous performance-based bonus program, a very lucrative Retirement Plan that includes an incredible Profit Share, and more! Take home your full earnings potential - no need for costly benefit deductions at PMMI! Come join us and see for yourself. Your family will thank you.
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Objective:

The Trade Show Assistant provides overall support to the Show Department, working primarily in Exhibitor and Attendee Services but touching all facets of the department from operations to marketing.
Duties and Responsibilities:

• Responsible for exhibitor and attendee customer service, checking the general Expo email account and responding to phone inquiries. Responsible for assisting current exhibitors with all aspects of their show planning, including accessing their Exhibitor Resource Center and updating their online profiles.

• Maintaining data integrity of exhibitors' records by making updates in Salesforce and Map Your Show, and following up on returned mail and emails.

• In conjunction with other team members, responsible for execution of booth selection for all domestic shows, including sending exhibit space confirmations during the booth selection process.

• Processing Exhibit Space Applications in Map Your Show, assigning booth space and ensuring confirmation is sent to Exhibitors.

• Proof floor plans, show guides, and other show related documents.

• Process Affiliate Listing forms submitted by exhibitors and confirm with all companies involved.

• Collect and produce materials needed for Staff Book for all domestic trade shows, including on-site information sheet, updating staff assignments, and other materials as needed.

• Assist International Trade Show Manager with processing PMMI Pavilion Contracts for EXPO PACK Shows, including entering orders into MYS and confirming contact information is up to date in Salesforce.

• Assist Accounting department with Trade Show payment collections.

• Assist in the production and collection of Independent Contractor Agreements for show contractors including PACK EXPO Services, Floor Managers, and Floor Manager Clerks.

• Responsible for various tasks on-site at the trade shows including managing the Lost and Found program, the reservation of meeting rooms inside Exhibitor Lounges, on-site Exhibit Sales, and the collection of feedback from staff post-event.

• Assist with administrative tasks as needed for the EXPO PACK events including processing contracts, supplemental exhibitor orders and proofing exhibitor materials.

• Show Department liaison to the Communications Social Media team, focusing on content creation for TikTok, Instagram, and other social media channels.

• General filing of applications and other misc. items.

• Travels to the annual trade show(s) and other events as needed to assist with onsite duties and booth sales for future trade shows.

Qualifications and Education Requirements:

• 4-year college degree required

• This is an entry-level position. Prior professional experience is not required; one to three years of related experience is preferred

• Must demonstrate excellent verbal and written communication skills

• Strong customer service skills required, including via phone and email

• Strong organizational skills required with the ability to handle multiple projects at once

• Highly motivated with ability to work independently and prioritize work activities

• Attention to and precision with detail

• Able to adapt to change with a positive attitude

• Travel to trade shows Required

• Experience in Map Your Show or Salesforce, a plus.